One:
Time flies, the sun and the moon fly, and half a year has passed in a blink of an eye. Looking back on my work this year, I can say that I have made some achievements, but there are also many problems. In order to do better in the future, my work is summarized as follows:
I. Work Review
I love my job, have a strong sense of responsibility and dedication, go to work on time and abide by various rules and regulations. In the first three months, I worked actively, studied professional knowledge seriously, had a correct working attitude and was serious and responsible. However, in the last three months, the work was relatively negative, and the task was not completed well, only 80% of the task was completed.
Second, shortcomings in the work.
1. The marketing efforts are weak, and personal abilities are not fully exerted.
2. Lack of enthusiasm and initiative; Sometimes bad sales are negative, and the summary after sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended to customers meets the needs of customers, and whether the attitude towards customers is blunt, which causes customers' dissatisfaction. The service quality needs to be further improved. 3. Insufficient psychological grasp of customers.
Third, the direction of future efforts
1. On the basis of consolidating the achievements, strengthen your understanding of jewelry, improve your own sales skills and learn from the successful experiences of others. Summarize the causes of failure and correct them in time.
2. Constantly strengthen quality training to further improve business level.
3. Welcome customers with a good mental state, receive customers in time, analyze and classify customers, communicate with colleagues, find shortcomings, help each other and improve together.
4. Grasp customer psychology, learn from advanced colleagues, learn from experienced colleagues, correct service attitude, strive to continuously improve jewelry sales, and strive to improve the reputation of jewelry brands and jewelry stores.
In the past work, despite some achievements, there are still some shortcomings. In the future work, I will seriously study my business knowledge, and strive to make my work performance reach a new level in an all-round way to ensure the completion of the tasks throughout the year.
Two:
Time flies, the glorious year of 20 14 will soon pass. The following is the year-end summary of jewelry store sales staff, which is summarized in five aspects. Click to view the full text for details.
In these years, there are joys and sorrows, and sweat is more rewarding. Looking back on the stormy course I have gone through this year, the leaders of the company and the sisters in the store gave me enough support and help, which made me fully feel the intention of the leaders. How can the employees of the company see the rainbow without experiencing the storm? In the past year, with the care and help of department leaders and colleagues, I successfully completed all the work and made further improvement in all aspects. Now I will summarize the work of this year as follows:
I. Ideological and political performance, moral cultivation and professional ethics
Can conscientiously implement the party's basic line, principles and policies, and actively study political theory through newspapers and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.
Second, work attitude and hard work.
Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by work discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to my post, and need to work overtime to finish the work on time, so as to ensure that the work can be completed on time.
Three. Work quality, achievements, benefits and contributions
Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.
Fourth, experience in work.
Sales is an art. As a jewelry salesman, it is always necessary to pay attention to language skills and let customers buy satisfactory jewelry. The following are several aspects that should be paid attention to when selling:
1, welcome customers with a good mental state.
When the customer enters or is ready to enter the store, stand up politely and greet the customer with a smile. They can also give some greetings, such as hello! Welcome to visit.
2. Receive customers in time
When customers come to your counter, you should look at them with a smile and try to create a relaxed shopping environment for them.
3, fully display jewelry
Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry.
4. Take the opportunity of customers' questions to introduce jewelry knowledge as much as possible.
The more customers know about jewelry, the more satisfied they will be after buying it. As the saying goes; Satisfied customers are the best advertisements, and the most influential advertisements are the people around them. Therefore, timing is very important. Seize the opportunity in the whole sales process, use the questions raised by customers, and seize the opportunity to introduce jewelry knowledge as much as possible.
5. Promote transactions
Because the value of jewelry is relatively high, it is not a small expense for customers. Therefore, before the final transaction, they are often under great pressure, depressed, indecisive, or even temporarily resettled, and may never come back after a word. This requires salespeople to take distracting methods to reduce the pressure on customers, such as talking about jewelry fashion to colleagues or customers' peers, and taking out several grades of jewelry boxes for customers to choose from.
6. After-sales service
When the customer decides to buy and pay, the clerk's work is not over. Fill in the after-sales service first, introduce the knowledge of wearing and maintenance in detail, and spread some new jewelry knowledge at the same time. For example, if you don't wear it, please put this jewelry alone and don't pile it up with other jewelry. Finally, next time, it's better to replace the usual greeting with welcome. For example, may this diamond bring you a bright future, may this ring bring you a happy life and so on. Love words should be integrated into the sales process.
Shortcomings in verb (abbreviation of verb) and the direction of efforts.
Summing up the work in the past year, although some progress and achievements have been made, there are still some shortcomings, and some work is not perfect enough, which needs to be improved in the future work. In the new year, I will seriously study various policies, regulations and business knowledge, and strive to raise my ideological awareness and work performance to a new level in an all-round way and make greater contributions to the development of the company.
Three:
Dear leaders, distinguished guests, employees and friends:
Good evening, everyone!
On Christmas Eve, auspicious bells will play endless good luck for you, beautiful fireworks will bloom endless happiness for you, and warm wishes will bring you eternal peace and happiness. In this moment of looking back and mixed feelings; Let's cherish this rare party and make tonight a happy night and a lucky night! In this hopeful season, * * Jin Dian held the 20 13 annual summary commendation meeting, which is of great significance and far-reaching significance.
Today's meeting mainly includes several contents: first, review and summarize all the work in the past year and commend advanced individuals who have made remarkable achievements in all the work; The second is to arrange and deploy the work in the new year, create a new situation in the work of the Year of the Horse, and win a good start in the first season. The main task of this conference is to make a comprehensive inventory of the harvest and joy of * * Jindian in 20 13, and give grand recognition to the advanced units and individuals who made outstanding contributions in 20 13; * * * Imagine the hope and vision of the development of * * Gold Store in 20 14 years, call on and mobilize all cadres and employees to "emancipate their minds, seize opportunities, grasp the situation, promote development, improve quality and increase efficiency", and solidly carry out the activities of "improving quality and increasing efficiency" to make greater contributions to the development of * * Gold Store.
Comrades! The past year has been a year in which challenges and opportunities coexist, and difficulties and hopes coexist. This is a year in which our company has made great strides in reform and development and achieved remarkable results in all its work. With the support of elites from all walks of life, with the concerted efforts of all employees and Qi Xin, with the unknown support of all family members, and with the scientific management of all management personnel, our company achieved its production and sales goals for the first time, turning a glorious page in the company's development history and realizing a double harvest of spiritual civilization and material civilization. I think the meeting is very meaningful, which has a positive role in promoting all employees to further improve their understanding, clarify their thinking and serve the overall situation. With the strong support from all walks of life, it embodies the trust and support of leaders and the deep friendship of consumers. Only with the development of * * gold shop today. Here, on behalf of the company, I would like to express my heartfelt thanks to all the employees who work hard, are not afraid of hardship, and write the chapter of enterprise development with hard sweat, and to those family members who take care of the overall situation and are unknown. It was yesterday that you built the enterprise with smart wisdom, but today you propped up the enterprise with a thick back, and today you painted a brilliant tomorrow with hardworking hands.
Comrades! The new year has a long way to go, and there are still many unexpected difficulties on the way forward. The development of the enterprise can not be separated from your support, and the prosperity of the enterprise can not be separated from your dedication. I sincerely hope that all employees will devote themselves to enterprise construction, make suggestions for enterprise development and make new contributions with the sense of ownership, overall view, innovative and enterprising spirit and working attitude of Excellence. We are convinced that with the joint efforts of all staff, the company's development goal in the new year will be realized, and the tomorrow of * * gold shop will be even better and more brilliant! I wish all the leaders, friends, folks and staff in Jin Dian * * "good luck, prosperous family and prosperous career"! Thank you!
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