Gold jewelry can generally be returned within seven days. But it's best to ask the teller in person how long it will take to return the gold jewelry bought in the physical store, and indicate in the sales slip that it can be returned within a few days. Gold jewelry can be returned within seven days without affecting the secondary sales. Because the gold jewelry purchased is not customized, consumers can return it within seven days from the date of receiving the goods.

Things to know about returning gold

I. Time limit for return and exchange

It can be returned within 7 days from the actual receipt date, and can be exchanged within 15 days.

Second, the reason for the return

1, commodity quality problem,

2, not applicable to 7 days no reason to return.

3. Precious metals, jewellery and inlaid products thereof are not in conformity with the grades marked on invoices and jewellery labels.

4. For jewelry whose price is less than or equal to 2000 yuan (except diamonds and 18K gold and silver), the packaging of the goods and the goods themselves should be kept as they were when they were sold, and the accessories should be complete, which will not affect the secondary sales. You can apply for a refund.

Third, the return process.

1, confirm the non-human injury first.

2. High-grade jewelry, with the appraisal certificate issued by the National Gem Appraisal Center. If you are in doubt about this, please go to the appraisal institution that issued the certificate for re-inspection.

3. Return the attachments, instructions, invoices, shopping vouchers, packaging, commodities and bundled gifts to our company for return and exchange procedures.

4. If the customer has doubts about the product quality when using it, please issue a written appraisal, and we will handle it according to the national laws and regulations.

Fourth, matters needing attention

1. If there is any missing attachment, it cannot be returned.

2. Discoloration, spots, pollution, breakage, deformation, cracking, looseness, falling rocks and scratches caused by wearing jewelry are not refundable.

3. Gold products will not be returned;

According to relevant national laws and regulations, jewelry and ornaments are special commodities. If there are any quality problems within 3 months from the date of receipt of the goods (subject to the invoice date), please go to the local quality supervision department-Jewelry and Jade Quality Inspection Center for testing. If the test report confirms that it is a quality problem, please contact our company (or merchant) to return the goods.

5. Once the commodity security code containing the security code is scraped off, it will not be returned.

The business operator shall refund the commodity price paid by the consumer within seven days from the date of receiving the return. The return freight is borne by the consumer; Unless otherwise agreed between the operator and the consumer, such agreement shall prevail.

Pay attention to buying gold:

When buying gold jewelry, try to choose a brand store with good business reputation and check the product quality certificate. Be sure to keep the shopping voucher after purchase, and call for complaints as soon as possible if you have any questions.

Generally speaking, gold jewelry can be replaced if it has quality problems within 7 days after purchase. If you encounter some overlord clauses such as "store rules", consumers should take the initiative to seek ways to protect their rights, and they can complain to the consumer association or the industrial and commercial bureau.