I. Definition
1"No reason to return the goods within 7 days" means that the buyer can return the goods to the seller within 7 days after receiving them on the auction platform.
2 In addition to the above explanations or definitions in this Article, the definitions of terms or nouns involved in these Detailed Rules shall be subject to the definitions agreed in the Agreement on the Service of Paipai Platform, General Rules for the Administration of Paipai Platform, Detailed Rules for the Definition of Terms of Paipai Platform and other agreements and detailed rules.
Second, the scope of goods
1 The seller understands and agrees that "7-day unreasonable return" is supported for all other goods sold by the seller except those specified in Article 2.2 of these Detailed Rules.
2 "7-day return without reason" is not supported for the following commodities, except for those agreed by the seller: customized by the buyer; Fresh and perishable; Digital products such as audio-visual products and computer software downloaded online or unpacked by buyers; Newspapers and periodicals delivered; For the goods listed in Annex I, the buyer confirms that they will not be returned at the time of purchase; Other non-refundable goods confirmed by the buyer at the time of purchase according to the nature of the goods.
3. Freight bearing
If the buyer applies for a return due to the quality problem of the goods, the freight incurred in the process of delivery and return shall be borne by the seller. If the buyer does not apply for a return due to the quality problem of the goods, the freight incurred during the delivery and return shall be borne by the buyer. However, if the returned goods belong to postal goods, the delivery freight shall be borne by the seller.
Three buyers applying for "7-day return without reason" should meet all the following conditions: 1 Buyers can only use a third-party payment institution (such as Tenpay) or cash on delivery (the cash on delivery method must conform to the process specified by the pat platform, please click to view the purchase process of cash on delivery for details) or other online payment methods recognized by the pat platform, and the returned goods belong to the goods that support the "7-day return without reason" service and apply for 7-day return without reason;
The buyer shall apply within 7 days after receiving the goods. If the buyer signs for the goods on the courier, it is deemed that the buyer has received the goods;
3 When the buyer applies for returning goods, the patting platform should provide logistics documents, shopping vouchers and other supporting materials;
The Buyer shall guarantee that the above application information is true, lawful, accurate, effective and complete.
4. Return process
1 On the premise of meeting all the conditions in Article 4, the buyer may apply to the seller;
2 After receiving the buyer's application for "no reason to return goods within 7 days", the seller shall contact the buyer within 48 hours, including providing the buyer with the return address;
The buyer shall send the goods back to the mailing address provided by the seller;
The seller shall refund the price paid by the buyer within 7 days from the date of receiving the return.
Disposal of defective products
1 The goods returned by the buyer shall be intact and will not affect the secondary sales. When the seller signs for the return, he should check whether the goods are in good condition. If they are in poor condition, the buyer and the seller will negotiate to handle the return and exchange. If the negotiation between the buyer and the seller fails, the relevant dispute settlement can refer to the Rules for Post-auction Dispute Settlement.
2 For the identification of the integrity of related commodities, please refer to the commodity integrity identification standard of the pat platform.
6. Dispute settlement and liability limitation of "7-day unreasonable return"
1 Both the buyer and the seller know and agree that in any of the following circumstances, the auction platform has the right to coordinate and request the buyer and the seller to provide transaction records and other certificates according to the coordination. The auction platform can make independent judgments according to its own situation (including but not limited to determining who will bear the freight, whether the goods are in good condition, whether the seller should refund and the amount of refund, etc.). ). Both the Buyer and the Seller recognize and agree to the above judgment method and result of Paipai Platform, and exempt Paipai Platform from legal liability:
The seller fails to handle the "7-day unreasonable return" application according to these rules or the buyer still complains after handling it;
There is a dispute between the buyer and the seller on the bearing of freight;
The seller and the buyer have disputes about whether the goods are in good condition or not and how to deal with them;
Other disputes between the buyer and the seller about "no reason to return goods within 7 days".
If the auction platform determines that the seller should refund or bear the freight according to the above Article 7. 1, the auction platform has the right to notify the third-party payment institution to directly deduct the corresponding amount from the deposit paid by the seller to the buyer.
2 Because the "7-day return without reason" service is a special after-sales service provided by the seller rather than the pat platform to the buyer, and the main body providing this service to the buyer is the seller rather than the pat platform, when the buyer's "7-day return without reason" application is rejected by the seller or the situation specified in Article 7. 1 occurs, the pat platform will only coordinate, judge and handle it according to Article 7 of these Detailed Rules. When the patting platform judges that the seller should refund or bear the freight, the patting platform also pays the amount that the seller should pay from the seller's deposit only according to the details, and the compensation amount is limited to the amount of the deposit retained by the seller when the buyer applies for a return.
3. If the deposit kept by the seller is not enough to pay, the seller shall pay the extra compensation by himself. If Paipai pays the buyer more than the deposit amount for any reason, Paipai has the right to ask the seller to pay the loss of Paipai and make up the deposit within a specified time, or ask a third-party payment institution to directly pay the money under the seller's payment account to Paipai to compensate for the losses suffered by Paipai. For example, if the above methods can't compensate the loss of pat, pat has the right to unilaterally terminate all services provided to the seller. At the same time, Paipai reserves the right to recover from the seller through legal channels.
4. If the contents of these Detailed Rules are in conflict with the laws and regulations such as the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests, the above laws and regulations shall prevail.
Annex I does not support the 7-day unreasonable return catalogue:
The following categories of goods do not support 7-day unreasonable return:
1, adult products/contraception/family planning products;
2. Animals, pet clothing and accessories and bulk pet food in the category of pet/pet food and articles;
3. Local life (including wedding supplies/wedding services, which shall be determined separately according to Article 2.2 of these Rules);
4. Lease/training/service, entity service, secondary category of automobile/motorcycle/accessories/service;
5, furniture-bed/sofa/desk/cupboard/box rack and home decoration-lighting/kitchen/building materials/hardware/paint doors, windows, cabinets, radiators and other large commodities;
6. Women's underwear/men's underwear/household clothes/socks (excluding category II basic bottoming warm, household clothes/pajamas/bathrobes, body-shaping underwear and underwear accessories);
7. Seafood/aquatic products/products, raw meat/meat products, fruits and vegetables/vegetable products/edible fungi, alcoholic products and bulk foods;
8. Jewelry, diamonds/watches;
9. Film/TV/Music/Quyi;
10, wealth management;
1 1, travel category;
12, medical supplies;
13, game zone class;
14, virtual goods of online games;
16, telephone recharge area category;
17, rental and sale of houses/shops/offices;
18, insurance;
19, training class;
20. Postal coins/antiques/calligraphy and painting/collections;
2 1, flowers and green plants;
22. All customized (including mobile phone contract machines), overseas purchases and bulky goods.
23. Other goods that are not returned according to the nature of the goods and confirmed by the buyer at the time of purchase.
If the seven-day unreasonable return occurs on or before the effective date of these management rules, the provisions at that time shall apply. If these rules occur on or after the effective date of these administrative rules, these rules shall apply. You understand and agree that Paipai Platform can adjust these management rules at any time according to the operation of the platform, and publicize them in the form of "Paipai Platform" announcement.