At present, gold jewelry products lack mandatory national "three guarantees" regulations, and there are no particularly detailed operational regulations for return and repair.
At the same time, at present, the identification of gold jewelry in China is generally only aimed at the two indicators of gold content and harmful elements, and it is difficult to identify the real reason for the fall and fracture of gold jewelry. Therefore, there is no basis for consumers to demand compensation or return goods, and such consumer disputes are difficult to handle. Under normal circumstances, the operator will refuse to return the goods, and even if it is repaired, it will charge a certain maintenance fee.
Extended data:
Under the following circumstances, the consumer has the right to ask the dealer to bear the responsibility of three guarantees.
1, which does not have the proper performance of the product, without prior explanation;
2, does not meet the requirements of the product standard;
3, does not meet the product description, physical samples and other ways to show the quality status;
4, the product by the administrative department of technical supervision and other statutory departments inspection unqualified;
5. The product can't be used normally after being repaired twice.
Three guarantees stipulated time
1 and "Day 7" stipulate that consumers can choose to return, exchange or repair products with performance failure within 7 days from the date of sale.
2. "15th day" stipulates that consumers can choose to exchange or repair the product if it has performance failure within15th day from the date of sale.
3. Provisions of "90 days" and "30 days": Within the validity period of "Three Guarantees", if the manufacturer fails to repair for more than 90 days from the date of sending for repair, the repairer shall indicate in the repair status, and the seller shall replace the products of the same model and specification for consumers free on this basis. If the repair time exceeds 30 days due to the repairer's own reasons, consumers will be replaced with products of the same model and specification free of charge.
Baidu Encyclopedia-Three Guarantees Policy