1. Both parties shall negotiate;

If the tour guide forces tourists to shop and spend money, tourists can first negotiate with the travel agency to which the tour guide belongs.

2. Apply for mediation to consumers' associations, tourist complaint acceptance agencies or relevant mediation organizations; After tourists complain, consumers' associations, tourist complaint acceptance agencies and relevant mediation organizations shall mediate disputes between tourists and tour operators according to law on the basis of mutual willingness.

3. According to the arbitration agreement reached with the tour operators, apply to the arbitration institution for arbitration;

4. Bring a lawsuit to the people's court;

There are many tourists who are forced to shop, and if they have the same requirements, they can elect representatives to participate in consultation, mediation, arbitration and litigation activities.

5. Tourists have the right to ask the travel agency to return the goods within 30 days after the end of the travel itinerary, and pay the return money in advance, or refund the expenses of paid travel items.

How to defend rights

According to the Measures for Handling Tourist Complaints, 1230 1 will, with the authorization of the tourism supervision department, inform the tourism enterprises of relevant information that does not constitute effective complaints or major urgent demands of tourists during the travel itinerary, including major problems such as staying in the travel itinerary, no hotel room, and inability to enter the park in scenic spots, so as to help tourists solve problems in real time and enhance the travel experience. Record the tourist demands that constitute effective complaints and submit them to the national tourism complaint reporting platform.

Form of complaint

Consumer complaints can be made by telephone, letter, interview and internet. But no matter what form it takes, the following contents must be made clear: First, the basic situation of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc. The second is the basic situation of the respondents. That is, the name, address and telephone number of the defendant. The third is the time, brand, origin, specification, quantity and price of the goods purchased.