I have made a lot of efforts, made a lot of progress, and learned a lot that I didn't have before. I think this is not only a job, but more importantly, it gives me an opportunity to study and exercise. From this stage on, I found that what I longed for was just coming to me and slowly digesting it in this melting pot. This is experience, and I am very grateful to the company leaders and predecessors for their concern.
1. Responsible for the administration and daily affairs of the department.
Assist the general manager to comprehensively coordinate various departments, implement the company's rules and regulations, strengthen the supervision and inspection of all work, communicate internal and external contacts, ensure the release and reporting of information, be responsible for the supervision, investigation and implementation of matters decided in meeting documents, strengthen external contacts, expand public relations business, discuss and modify the company's organizational system and work responsibilities, and manage the company's vehicles.
Second, human resources management and development
1, organizational structure design, job description, manpower planning, attendance management.
2. Recruitment and use:
Provide relevant information about job analysis, coordinate the department's human resources plan with the organization's strategy, interview applicants to make final employment and appointment decisions, make decisions on promotion, transfer, reward and punishment and dismissal, compile job analysis and job analysis, and formulate human resources plans. Through these, the company can "make the best use of people" within the enterprise, that is, according to the post requirements, adopt scientific methods to arrange employees to suitable posts and realize the rational allocation of human resources.
3. Remuneration for work:
Formulate a reasonable salary and welfare system, pay according to work, reward according to merit, and affirm and guarantee employees' work achievements through salary, insurance and welfare. Secondly, various incentive strategies to promote employee morale and productivity are also effective rewards for employees' work performance.
4, training and development:
There is no doubt that the current market should be the competition of product quality, in the final analysis, the competition of talents and the competition of the overall quality of enterprises. The quality of a product is also the concentrated expression of all the job skills of an enterprise, so we should take all-staff training as the foundation of the enterprise, pursue all-staff Excellence and people-oriented management.
Provide training development needs and list of trainees, formulate and implement training development plan: mainly refer to the training of vocational skills and professional quality, provide consultation for employee development, standardize the guidance of on-the-job training development, improve employee behavior and reach the expected standards through training development.
5. Personnel evaluation:
Mainly responsible for job evaluation, satisfaction survey, research job performance evaluation system and satisfaction evaluation system, formulate disciplinary reward and punishment system, and formulate performance evaluation standards based on job responsibilities. Through these activities, we can fairly determine the status and treatment of employees, promote the development and rational utilization of human resources, and improve and maintain the high efficiency of enterprise management.
Three. Responsible for the revision, formulation, inspection and supervision of the company's various rules and regulations.
With the management mode of combining rigidity with softness, a set of management system that conforms to the enterprise itself is formulated, and the command, control, command and rigid management are forced by the rights and organizational system to achieve the goal.
Fourth, responsible for comprehensive management.
Without logistics support, it is impossible to ensure the stable and normal operation of production. First of all, we must formulate relevant systems; , strengthen the management of dormitory, canteen, water and electricity, office supplies, sporadic repairs, some fixed assets and environmental sanitation.
Verb (short for verb) security
Strengthen the management of personnel entry and exit, official visitors, vehicles and articles entry and exit, fire safety, theft prevention and occupational safety protection. At the same time, conduct safety education for employees, implement the guiding ideology of "safety first" and "prevention first", create a safe and peaceful working and living environment, and ensure the safety of life and property of employees.
Intransitive verbs emphasize the spirit of enterprise and create the corporate culture of the company.
Corporate culture can not only reflect the strategic objectives, group consciousness, values and moral norms in the production and operation activities of enterprises, but also condense the sense of belonging, enthusiasm and creativity of employees and guide them to work hard for the development of enterprises and society. At the same time, corporate culture also has two binding forces, one is hard binding force and system, the other is soft binding force and intangible, that is, active corporate cultural life, good living environment and amateur cultural life.
Seven, shaping the corporate image
1, the image of enterprise spirit has strong cohesion, appeal, guidance and binding force for employees, and can increase employees' trust, pride and honor in the enterprise.
2. Corporate environmental image
Because creating a good enterprise environment is the premise and foundation for the smooth production and operation activities of enterprises, and fully understanding the characteristics of the enterprise environment is the basis for creating a good enterprise environment.
3, enterprise employee image
Formulate the daily code of conduct for employees, because good employee quality and image are important elements of corporate image. The appearance, manners, working ability, scientific and cultural level, mental outlook and working efficiency of employees will give the public an overall impression.
In a word, the ultimate goal of the administration department's work is to ensure the normal operation and production of the company, carry it out stably and normally, and create economic benefits for the enterprise.
Annual work summary (personal GM), personal enterprise, flies like a shuttle. In a blink of an eye, he will once again cross an annual obstacle. Looking back, after he entered the company, he worked closely with his colleagues, vigorously completed the previous monthly arrears accounts, and successfully completed this year's financial work under the correct guidance of department leaders. Supposedly, every one of us who pursues progress will inevitably make an inventory of ourselves at the end of the year. This is also a spur to yourself. Looking back on the next 20xx years, under the correct guidance of company leaders and department leaders, our work focuses on the control of internal expenses, the accounting of costs and expenses, the improvement of financial systems of subordinate companies, and the follow-up of various work arrangements of the company. I have done my duty in accounting and accounting treatment. In order to sum up experience, develop achievements and overcome shortcomings, I will summarize my personal work in 20xx as follows:
First, standardized management of expenses
Control expenses strictly according to the standard management system of internal expenses, such as fares, travel expenses, business entertainment expenses, etc. When filling in the expense documents, check whether the invoices are complete and valid and whether other expenses are reasonable, and calculate them to all departments in different categories, so as to lay a foundation for verifying the expenses of all departments when formulating the financial budget for the next year and better understand every expense incurred by all departments.
Second, the basic work of accounting
Standardize the preparation of accounting vouchers, strictly check the rationality of the original vouchers, and see whether the accounts are consistent. Strengthen the management of accounting files, so that every document uploaded and issued by the company is bound into a book for future reference. Complete all the work according to the specified time and requirements. Actively cooperate with the leader to complete other work arranged by the leader every month. Maintain data maintenance of computer and financial software in finance department.
Third, love your job, work hard, and are not afraid of difficulties.
1, take the overall situation into account, obey the arrangement, unite and cooperate. This year, according to the work arrangement of the finance department, I took the post of xx accountant. In my post, I can take care of the overall situation, obey the arrangement, learn from experienced comrades with an open mind, seriously explore and summarize methods, enhance business knowledge and master business skills, unite comrades, strengthen cooperation, quickly adapt to new jobs, be familiar with reimbursement business, and do a good job in financial audit and supervision with all comrades.
2. Adhere to principles, be objective and fair, and act according to law. I am mainly responsible for the reimbursement of the branch in the past six months. In practical work, I seek truth from facts, carefully examine and verify, strengthen supervision, strictly enforce financial discipline, and conduct financial reimbursement in accordance with the requirements of the financial reimbursement system and the standardization of accounting basic work in line with the principles of objectivity, rigor and meticulousness. When reviewing the original vouchers, dare to point out the original vouchers that are untrue, irregular and illegal, and resolutely refuse to reimburse; The original vouchers with inaccurate and incomplete records shall be returned, and the handling personnel shall be required to correct and supplement them. Through careful examination and supervision, the accounting voucher procedures are complete, standardized and legal, and the accounting information in our hospital is true, legal, accurate and complete, which effectively plays the role of financial accounting and supervision.
3, hard-working, willing to endure hardship, willing to contribute. Since the beginning of this year, due to the scattered locations of branches, the intensity and difficulty of financial work have increased. In addition to completing the reimbursement work, I am also responsible for the verification of friends for a period of time. In order to complete various tasks with good quality and quantity, I don't care about personal gains and losses, I don't pay attention to personal interests, and I often work overtime. Carry forward the spirit of being willing to bear hardships, loving one's post and being dedicated in work, and always be conscientious and conscientious. While completing the reimbursement task, take into account the work temporarily assigned by the leaders.
Four, efforts to complete the temporary work assigned by the leadership.
As a grass-roots worker, I am fully aware that I am an executor. No matter when and where, I never care about the work assigned by the leader, and I can finish it on time and hard. When I encounter problems, I try my best to ask them and try to satisfy the leaders.
Problems in the work of verbs (abbreviation of verb)
The so-called "everything is easy and difficult, and everything is fine and heavy." No matter how meticulous, it is inevitable to make mistakes. There are still many things that need to be changed in your work: you need to learn too much financial accounting knowledge and study hard to improve your professional quality. Sometimes we are careless in our work, which is worth improving.
The new year means a new starting point, new opportunities and new challenges. I am determined to make persistent efforts to learn business knowledge, and under the correct guidance of company leaders and department leaders, I will pass the next level.
The annual work summary (personally) has been in xxx for more than four months. I have been working as a customer service consultant. During this period, I witnessed and participated in the development of the company and the improvement of the system. As a xx person, I am sincerely proud. After four months of work experience, I have accumulated some knowledge and experience about customer service. The summary is as follows:
First, establish a global concept and do a good job.
Doing one's own job well and establishing overall awareness are the primary issues, and customer service is no exception. I think the overall situation of customer service work is to "establish corporate image, maximize customer satisfaction and loyalty to the company's products, and convey corporate cultural image." After I came to the company in July, I received a week's training, including the basic knowledge of drugs, Chinese medicine, xxx products, customer FAQs, sales skills and so on. Through training, I not only have a deep understanding of the company's products, but also greatly improve my personal ability. At the same time, I have a full understanding of the company's perfect training system and cultural atmosphere. Then I started to do customer service. One of the main tasks of customer service is to answer customers' calls and give professional and enthusiastic answers to customers' questions. The second is to pay a return visit to the customers who have purchased, understand the effect of medication, and provide professional guidance on medication methods. These two points of customer service seem simple, but as a department that directly communicates with customers, it is related to the transmission of corporate image, the satisfaction and loyalty of customers to the company's products, and has a great influence on the follow-up marketing of the company's products.
Second, be good at professional skills and be diligent in thinking and adapting.
With the continuous development of the sales industry, drug sales should also adapt to the sales ideas under the new situation. As a customer service staff, you should be diligent in thinking and resourceful when communicating directly with customers. Give professional answers to customers' drug problems, make correct responses to customers' complaints and other questions at the first time, make customers satisfied and keep customers satisfied with the company's products. Customer service is the work of directly facing different insomnia customers, which requires professional knowledge level and flexible adaptability, and needs to sum up the problems encountered in time. While managing the existing insomnia data at hand, I summarized the knowledge about diabetes according to the fact that most insomnia patients have diabetes. According to the different medication history of insomnia patients in different periods, I summarized the relevant information of commonly used drugs for insomnia. There are also information about insomnia and depression, which are shared with colleagues to increase effective communication with customers. Whether a customer can communicate effectively is a yardstick to measure the professional level of customer service personnel, and it is also an effective means for service personnel to master application knowledge as soon as possible.
Third, be good at communication and improve the quality of work.
Customer service personnel should not only have strong professional and technical knowledge, but also have good communication skills. In today's society, a product often has problems due to improper use and operation, and it is often not the poor quality reflected by customers, especially Chinese medicine. If you don't continue to use drugs according to the course of treatment, it is difficult to reflect the effect of drugs. So at this time, we need to find out the crux of the problem, communicate with customers, standardize the use method, convey high-quality service attitude to customers, and avoid customers' distrust of products and even damage the corporate image. Customer service work is mainly embodied in the word communication. Communicating with customers can better understand customers' demand for products and communicate with colleagues, increase work experience and share experience, improve the overall level of the team and improve the quality of work.
Fourth, abide by the company system and actively participate in activities.
"There is no Fiona Fang without rules". Whether the rules and regulations of an enterprise are perfect or not is directly related to the image and cultural atmosphere of the enterprise, and this system needs to be effectively implemented by every individual member. During the four months of working in the company, as a customer service staff, I didn't ask for leave without reason, and I also finished my work well during the period. Actively participate in various activities organized by the company, such as outward bound training, Ditan exhibition and being on duty every Friday. During the activity, colleagues got to know each other better and the cooperation between teams was strengthened.
In the new year, customer service also needs new working ideas. The first is to do a good job, manage the existing customer information, and pay a return visit to the customers who have bought it regularly, so that they can feel the good effect of the medicine and the after-sales service of xx Pharmaceutical. We should also visit other existing customers' information regularly, track their insomnia, and convey xxx's unique idea of treating insomnia to them at any time. Secondly, according to the company's promotion situation, improve communication skills and professional level at any time to help improve the company's promotion work. Thirdly, improve your professional level, summarize the insomnia of different customers, and improve your knowledge of insomnia and depression, communication skills and psychological counseling at any time. In the new year, I will coordinate and communicate with leaders and cooperate with colleagues, and my knowledge level and work level will be improved. If an enterprise needs two feet to make steady progress, then one foot is a high-quality product and the other foot is a perfect service. The company's products can create famous brands, and the company's services can also try to create brands. Only by relying on high-quality products and perfect service system can enterprises be invincible in the competition. In the new year, I hope that under the leadership of leaders and with the help of colleagues, I can go to by going up one flight of stairs and make contributions to the development of the company.
Personal Annual Work Summary (Personal Summary) In the past 4 1 year, under the correct leadership of provincial and municipal companies and the unremitting efforts of all employees of our company, xx Insurance Company has made a breakthrough in its business, taking the lead in breaking through the premium income of10 million yuan in the whole province. This year, our company completed the annual marketing task assigned by the provincial company two months ahead of schedule, and all the work developed healthily and smoothly. Let's summarize the achievements and shortcomings of this year in combination with my detailed responsibilities.
First, work thinking.
Actively carry out a series of important entrustment of provincial and municipal companies to the company's development, keep pace with the times, work diligently, seek benefits from facts, strive for first-class, and lead employees of all departments to closely focus on the core of "based on reform, accelerating development, sincerely serving and improving benefits", and face the increasingly fierce competition in Linyi insurance market, further change their concepts, reform and innovate, enhance core competitiveness, and carry out diversified operations. Through hard work and struggle, the company has maintained a good development trend.
Strengthen all aspects of learning and try to improve their professional quality, water temperature and management level. As a leading cadre, I shoulder the main responsibilities and missions entrusted by my superiors and all employees, and the company's operating principles and policies need me to implement. Therefore, I attach great importance to the study of insurance practice and the cultivation of management ability. Be careful not to be superstitious about leadership, standardize your words and deeds, establish a strong sense of obligation and dedication, and constantly improve your business and management capabilities.
Continuously improve the overall quality level of the company's business personnel. Over the past year, I have always regarded the cultivation of the professional quality of exhibition personnel as an important part of team building, implemented targeted training plans with the manager's office, and strengthened the construction of leading bodies and staff.
Second, enterprise management.
"Violations will not make Fiona Fang". In order to make a company develop steadily, it is necessary to formulate norms and strengthen management. Management is an investment, and this investment will certainly produce benefits. I am in charge of business work and need to ask for benefits from management. Only by constantly improving various management systems and methods and truly implementing them in behavior can we achieve results and bring benefits into play. In enterprise management, I have mainly done the following work:
1. Make weekly, monthly, quarterly and annual sales plans for all departments according to the annual sales tasks assigned by the municipal company. When making a plan, we should make a fair and achievable goal for each office according to the characteristics of each insurance, customers and the situation of each office. After the goal is determined, I follow the principle of "everything is implemented and everything is supervised", and ensure the smooth realization of the project plan of each department and office by strengthening the management and monitoring of the process.
As the manager in charge of business, I attach great importance to the team building of each exhibition department. Always pay attention to the ideological and professional quality education of department managers and department members. Over the past year, I have organized many situation meetings and business seminars, carried out business training activities, organized everyone to learn common sense, seek lessons, and improve the overall quality of employees. The training focuses on learning insurance theory and exhibition skills, emphasizing the cultivation of team energy. Learning has improved the quality of each team and laid a solid foundation for the company's sustained and steady development.
3. Assist the manager's office to comprehensively promote the innovation of salary system and consolidate the basic management of the company. Establish a salary system reform linked to posts and performance. This year, I focused on the "four modernizations" goals of post understanding, salary socialization, bonus performance and welfare diversification, and comprehensively promoted the reform of enterprise salary system. An employment mechanism has been initially established, which can be promoted and demoted, entered and exited, and can fully stimulate the enthusiasm and creativity of employees.
Third, the department is responsible for the work.
In addition to business management, I also served as the manager of the first marketing department. There is only one salesman in a marketing department, and my business is mainly big customers. My big account business is very important to the company. According to the characteristics of the fleet of Shengzi Company, on the basis of the original vehicle insurance, I first established the freight insurance for commercial trucks in the city. The opening of freight insurance not only provides insurance protection for customers, but also increases the company's premium income, which is really the best of both worlds. Through unremitting efforts, our department completed the premium income of xx million yuan in the whole year, including the auto insurance premium of xx million yuan and the non-auto insurance business of xx million yuan, which became an important guarantee for the company's development.
Fourth, shortcomings in the work.
Because the work is more complicated and there are many businesses in charge, sometimes mistakes will be made in your busy schedule. For example, sometimes the service fails and the statistics are biased. Sometimes work is impetuous, and sometimes work is eager for success, which affects the progress and quality of work; I can't handle some work relationships well.
In short, over the past year, I have been strict with myself, and I have taken the lead to improve the consciousness of employees ideologically and adopted strict system norms in my actions. Under my leadership, the company's employees take continuous development and construction as their own responsibility, and take "honesty first, prudent operation, value first, and serving the society" as their business purposes, and have made great achievements in reform, innovation and standardized operation.
The new year is coming, and the competition in the insurance market will be more intense. If the company wants to maintain a good development trend, it must further emancipate its mind, update its concepts, break through itself and gradually increase its marketing efforts!
Personal annual work summary of the enterprise (personal general) 5 I have joined xx company for one year. In this year's work, I constantly challenged myself, worked diligently, strictly abided by the rules and regulations of shopping malls, honed my working ability in practice, and greatly improved my business level. I know that my progress in work was distributed with the help of everyone, and it was also highly recognized by the leaders of the mall. I was appointed as the head of the cabinet in 20xx, which is the greatest affirmation of my work. Looking back on the stormy course I love to experience in the past year, I have made the following work summary:
First, moral cultivation and professional ethics.
Through the continuous study of newspapers, books and magazines, I love my job, have a strong sense of responsibility and dedication, have a correct working attitude, be serious and responsible, strengthen the study of professional knowledge and constantly recharge myself. This is a source of confidence in selling jewelry.
Second, the quality of work, achievements, benefits and contributions
Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.
Third, the experience in the work
Sales is an art. As a jewelry salesman, we should pay attention to language skills and let customers buy satisfactory jewelry from several aspects:
1, seriously greet customers for 3 meters. 1 meter asks, smiling service is the key, and artificially create a relaxed and happy shopping environment.
2, fully display jewelry, because most customers lack understanding of jewelry knowledge, so the display of jewelry is very important, the more customers know about jewelry, the stronger the satisfaction after purchase, as the saying goes; "Satisfaction |" is the best advertisement for customers.
3, promote the transaction, because the value of jewelry is relatively high, therefore, the customer is under great pressure before the final transaction, so the sales staff should take the method of distraction to reduce the pressure on the customer.
4. Be familiar with the wearing, maintenance, use, origin and quality of jewelry.
5, after-sales service, when the customer's work is not over after purchase, you should introduce the knowledge of wearing and maintenance in detail, and finally say some words of blessing is the customer's mood. Enhance the feelings with customers and look forward to the occurrence of secondary consumption.
6. Seize every sales opportunity, wait for the arrival of customers in the best mental state, pay attention to your appearance, wear clean and decent clothes, and insist on makeup every day.
Fourth, the shortcomings in the work and the direction of efforts
Summing up the work in the past year, although there is no small progress, there are still many improvements and shortcomings. For example, if you don't know enough about jewelry, you should strengthen your study, improve your sales skills and learn this knowledge. It is very important to learn from the successful experience of others. Sometimes bad sales can lead to negative thoughts, which is unacceptable. Negative thoughts are the enemy of sales. The summary of sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended by customers meets the needs of customers, and whether the attitude towards customers is blunt and leads to customer dissatisfaction. Is the jewelry fully displayed to customers? Wait, these all need to be considered. As a cabinet leader, just like a squad leader who leads troops to fight, it is very important to rush to the front line to influence and infect members. As a cabinet leader, we should first set an example and set an example. A counter is a collective, and full unity can release the greatest energy. Learn from each other and make progress together.