8 ways to solve the problem of customers saying that they are expensive

1: Provocation method

When a customer tells you that they are expensive, you can reply to him like this: "Mr. You are right, our price is indeed very expensive, but thousands of customers are using it. Do you want to know why?" If he really has demand at this time, he will ask you why, and then you can Can introduce the value of products to customers.

2: Rhetorical question

Why do you think it is too expensive? At this time, customers may say that XXX has the same product as yours, but the price is much lower than yours. At this time, it is necessary You need to have a very thorough understanding of the competing products and prices, so when a customer asks you this question, you can make a comparison based on the features of the competing products.

3: Empathy

I completely understand how you feel. Many people feel the same way when they see our prices for the first time, but they still choose our product introduction products in the end. As long as the value and advantages are reached, the order will be completed.

4: Positioning method

Our products are developed for white-collar workers and successful people. (The type of customer is the type of customer we target.) Such targetedness means that The product is most suitable for him, which will also enhance the value of the product and make customers more convinced of the product.

5: Reasoning method

The prerequisite for reasoning with customers must be that you are more professional than him, and your psychology must change. Never treat customers as God. You are a patient and you are a doctor. Only in this way will customers believe what you say and listen to you seriously. Therefore, you must continue to understand this industry and product knowledge.

6: Homeopathic method

If the customer says it is expensive, then we can ask the customer which product is high, medium or low, but the quality is also different at different prices. , and then give some examples to customers. They can only reduce prices appropriately, but not to the same price as mid-range products.

7: Hypothesis method

First confirm with the customer. If the price is lowered, can you order it today? If so, I will consult our leader and see. Can I give you some discounts?

8: Process method

Tell the customer, let’s not talk about money first. Talking about money is an afterthought. You don’t understand the product. No matter how low my price is, you will know it. I think it's expensive, so I'll introduce the product to you first, and then we'll talk about the price.