1, reception attitude of customers at the front desk: smile at every customer, answer questions at a moderate speed and with a proper tone. Remember: deadpan, too fast and too high tone.

2, the front desk clothes must be neat and clean, there can be no stains on the chest and neckline, use hats and hair to prevent messy hair!

3. When the patient enters the door, the front desk greets and asks with a smile (the customer asks to stand in the conversation and is not allowed to sit in the position to ask). For example, hello, is it an oral exam? After the patient answered, he took the physical examination board, checked the patient's name, got the dental chair and put it on the dental chair treatment table!

4, 1, if no treatment is given, the doctor will come to the front desk after examining the patient, check the name input again and hand him the physical examination board! You can patiently tell the patient a medical history. For example, tell her with a smile: the doctor just checked that you have tooth decay. I hope you can make it up as soon as possible, otherwise it will be uncomfortable if it hurts!

2. If the patient is being treated, hand the doctor an informed consent form, put the physical examination board at the front desk, enter his medical history, pay attention to the time and whether there are many physical examination people at the next station, and find that there are no other patients in the hall, but the patient still has many unfinished projects, immediately explain the situation to the doctor and let the patient go to the next station for physical examination (if he is not busy at that time, he can arrange for a nurse to accompany him to complete the projects).

5. Tell the patient patiently where to go next. For example, your next stop is Ophthalmology 3 12, and you will go straight ahead and send it away with a smile. When the patient leaves, stand at the front desk and watch the patient leave the standard expression "Watch your step" and point out the direction of the next stop!