Interpretation: Abandoning the traditional streamlined plastic surgery, the hospital strictly controls every link of service, and everything must be built on a more beautiful basis. For some irrational and unreasonable guests, we must refuse. This is a hard standard to ensure the reputation of the hospital and improve the core competitiveness of the hospital.

Interpretation: The service concept of "5S" is: smile, speeay, integrity, safety and persistence. Intimate service is to put customers in mind, think about what customers think, worry about what customers are in a hurry, think, do and solve things from the customer's point of view, so as to achieve the standard of 100- service.