On 20 11June1day, Mr. Chen from Qingdao found the phone number of a courier company "ZJS" from the company's front desk and planned to send an important document of the loan contract to Xiamen. ZJS staff quickly rushed to the company to pick up the courier. Mr. Chen asked the courier staff at that time. This document is very important. When it must be sent and the insurance premium is increased; The staff of the express delivery guarantee that it can be delivered on time, and claim that their company (ZJS) stipulates that the documents will be delivered without additional premium; Mr. Chen didn't increase the premium because of his trust in such a big courier company as ZJS, so the courier was taken away (courier number 954 952 555 4).
On June 3rd, at 20 1 1, Mr. Chen from Xiamen Company called and said that the "home delivery" staff called him around 10 in the morning, and the courier signed for it and it could be delivered in half an hour. But Mr. Chen's friend didn't see the courier come until 2 pm, and he didn't call. Mr. Chen's friend called and no one answered.
Mr. Chen was also very anxious when he received the phone call. If he usually sends a small thing or loses the goods, it will cost tens or hundreds of dollars, but this document is different. This is a very important loan contract for Mr. Chen. Mr. Chen quickly called the courier company and asked why the documents hadn't arrived yet. After a day's investigation, the other party informed Mr. Chen that the courier had arrived in Xiamen on June 4, but it was lost during the delivery. Mr. Chen almost fainted after hearing this. He asked the courier company: You are a professional courier, and it is your responsibility to deliver our goods. If you lost my things, why did you do it? You might as well go home and hold the baby. You can only do it if you have the ability, but you can't cheat money. . . . !
In anger, Mr. Chen called 053 1- 12305 to complain to the complaint department of Shandong Express Company, hoping that ZJS could give an explanation or find the documents, but the answer given by ZJS Company was that the goods could not be found, so he could only compensate Mr. Chen for the premium of 3 times 18*3=54 yuan and resend it to Mr. Chen. At this time, Mr. Chen, who was speechless, did not have such a contract except that he had a contract for the record in the bank. Where can he send one? To this end, Mr. Chen will sue ZJS through legal channels, and we will follow up the report.