1. Can I get a refund for the hospital's arbitrary charges?
The hospital can ask the hospital to refund the money, and the hospital can complain to the health administrative department. If it is confirmed that it is indeed a random charge, the fee will be refunded. The amount of each charge of a regular hospital is approved by the local price bureau.
According to Article 68 of the Detailed Rules for the Implementation of the Regulations on the Administration of Medical Institutions, the health administrative department at or above the county level shall set up an office for the supervision and administration of medical institutions.
The supervision and management offices of medical institutions at all levels carry out their work under the leadership of the health administrative department at the same level.
Sixty-ninth medical institutions at all levels of supervision and management office responsibilities:
(a) to formulate the work plan for the supervision and management of medical institutions;
(two) to handle the examination, certification and replacement of supervisors of medical institutions;
(three) responsible for the registration, verification and statistics of the relevant supervision and management work of medical institutions, and report to the health administrative department at the same level;
(four) responsible for accepting and handling complaints from the masses about medical institutions;
(five) to complete other supervision and management tasks assigned by the administrative department of health.
Second, the causes of medical disputes
1, medical ethics.
Some medical staff have low medical ethics, poor service awareness and serious defects in their work style. Mainly manifested in: first, the service attitude is cold and blunt, lacking due respect for patients; Second, the work style is sloppy, the post consciousness is not strong, and even the patient's diagnosis and treatment is delayed because of leaving the post at will; Third, due to poor sense of responsibility, medical errors and accidents, such as wrong medicine, wrong needle, wrong knife, wrong diagnosis and so on. Fourth, peers belittle each other, vilify others, and irresponsibly discuss the medical behavior of peers among patients, causing contradictions; Fifth, the pursuit of medical kickbacks and invoicing commissions has harmed the interests of patients, and some of them are too busy to do their work in detail.
2. The problem of medical quality.
First, medical staff misdiagnosed and mistreated due to technical reasons or limited professional level, or unclear about the evolution of the course of disease;
Second, medical equipment quality problems and medical negligence caused by medical equipment failure;
Third, cross-infection in hospital and unforeseen medical accidents;
Fourth, there will be mistakes and setbacks in the process of implementing new technologies and new projects in medical innovation;
Fifth, there are cognitive differences between doctors and patients. For medical staff, the most important thing is to carry out correct diagnosis and treatment according to medical principles, while for patients and their families, what is more important is the patient's feelings and curative effect. Differences between the two sides in their understanding of the disease and treatment schemes may cause disputes.
Sixth, the negative emotions of doctors and patients lead to disputes, such as boredom, dissatisfaction, tension and insecurity of medical staff; The patient lacks trust in the medical staff, and supervises the medical operation all the time, which violates the hospital system and operating principles, brings inconvenience to the medical operation, and also makes the medical staff feel disgusted and rebellious.
3. Lack of service attitude and working methods of medical staff.
4. Medical personnel lack legal knowledge.
So far, there is no effective way to avoid this situation, because there is a phenomenon of unreasonable charges in public tertiary hospitals in many countries. Patients often have no choice when it comes to hospital charges. In fact, patients can complain to the relevant departments about this practice, but just asking the hospital to refund money can't solve any substantive problems.