Legal analysis: you should complain to the hospital medical office or the medical insurance office, explain the cause of the matter, and the hospital management department will coordinate and solve it. This is the most direct method. If necessary, you can leave evidence by video or audio recording.

Legal basis: Law of People's Republic of China (PRC) on Medical Practitioners.

Article 3 Doctors should have good professional ethics and medical practice level, carry forward the humanitarian spirit, and perform the sacred duties of preventing and treating diseases, saving lives and protecting people's health. The whole society should respect doctors. Doctors perform their duties according to law and are protected by law.

Article 4 The administrative department of health of the State Council shall be in charge of the work of doctors throughout the country. The administrative department of health of the local people's governments at or above the county level shall be responsible for the management of the work of doctors within their respective administrative areas.