A brief discussion on how to standardize pharmacy management and improve pharmacy efficiency
With the development of society, the mechanism and system of pharmacy management will inevitably transform into scientific management, standardized management, and legal management. Truly provide efficient, safe and affordable medicines to the general public. Pharmacy work is an important part of the hospital. The pharmacy work in our hospital is complicated, the tasks are heavy, and the requirements are high. In particular, modern hospital management requires us to carry out work with the patient as the center, provide patients with high-quality, efficient, safe, standardized and error-free services, and improve the quality of work and service in an all-round way. . This article elaborates on specific ways to improve pharmacy management levels, specific measures to improve the quality of pharmaceutical personnel, and specific content to improve the service level of pharmaceutical personnel. The report is as follows.
1. Improve pharmacy management level
1.1 Drug procurement management. An important channel to ensure drug quality in hospital pharmacies is to standardize drug purchasing behavior. The suppliers and manufacturers of drugs purchased by hospital pharmacies must have drug business and production qualifications. In particular, it is necessary to select drugs produced by GMP-certified enterprises, establish a drug purchase and acceptance system, and use GSP-certified pharmaceutical operating enterprises as the main supply channels. The purchased drugs must comply with the provisions of the "Drug Administration Law" and resolutely put an end to the purchase and acceptance of drugs. Selling counterfeit and substandard medicines. Drug procurement must be handled by a dedicated person and approved by a dedicated person. No other hospital personnel are allowed to purchase drugs without authorization.
1.2 Information management strengthens the information communication mechanism between the drug library and clinical practice. First of all, we must do a good job in publicity of new drugs. Pharmacy departments should effectively use the information dissemination function of computers and networks to promptly introduce relevant drug information, domestic and foreign drug use trends, clinical medications, adverse reactions, etc., one by one, so as to effectively expand the understanding of relevant drugs among medical staff [1]. On this basis, written files of drugs, preparations, drug testing, scientific research, and adverse drug reactions should also be established; and an information database should be established to collect various drug efficacy, new drug information, adverse reactions, new dosage forms, new uses of old drugs, and new drugs. methods of drug administration. The second is to accept feedback from clinical departments. Regularly contact with clinicians, strengthen contact with clinical departments, listen to the opinions, suggestions and criticisms of front-line medical staff on pharmacy work, especially master and understand the efficacy and adverse reactions of the drugs provided, and collect various information from them to use Hospital pharmacies are in a state of constant adjustment to better improve the work of hospital pharmacies.
1.3 Pharmacy staff management. Management of people is the first management. Hospital managers must guide and help pharmacy staff to establish a good professional attitude and standardized work awareness. In management practice, it is necessary to promote and implement quantitative assessment measures, focusing on regular inspections of prescription dispensing error rates, drug account consistency rates, patient satisfaction and other indicators, and then conduct comprehensive assessments. The assessment results should be rewarded and punished appropriately. , appropriate, reasonable and scientific reward and punishment measures to promote the work enthusiasm and initiative of pharmacy staff.
2. Standardize drug management measures.
2.1 Coordinate positioning of drug placement Principles of coordinate positioning of drug placement: Drugs are placed according to their pharmacological effects and frequency of use, and coordinate positioning is done. Among them, commonly used medicines are placed in the middle layer, and less commonly used medicines are placed in the top or bottom layer. The container is represented by English letters, and the number of layers is represented by numbers, such as A02: indicating the second layer of shelf A.
2.2 The order of drugs in the injection prescription list: the drug coordinate numbers are entered into the drug database, the drug coordinate number column is added to the injection prescription list, and the injection prescription list is printed in the order of the coordinate numbers, for example: A01?A02?A03? A04?B01? are printed in sequence.
2.3 Advantages: The advantages of drug coordinate positioning are mainly reflected in: ① The drugs are placed in a regular and orderly manner, which is convenient for management and refilling of drugs; ② The drug coordinates are summarized and an inventory list is generated to reduce work steps and improve Work efficiency; ③ Coordinate positioning makes the display order of medicines in the medicine list consistent with the order of medicine placement, ordering injection dispensing and reducing the occurrence of missed medicines due to skipping; ④ New medicines are displayed in a timely manner when they are put on the shelves, to prevent the occurrence of "finding medicine" Difficult phenomena can be solved to improve work efficiency; ⑤ The location of medicines is clear and clear, providing favorable conditions for job rotation.
2.4 Strengthen drug validity period management
(1) Implement dedicated management: arrange a chief pharmacist as a drug quality management supervisor to use his free time at work to inspect drugs. Register and report drugs that are suspected to have quality problems recently; maintain contact with other sub-departments of the pharmacy, coordinate recent and unsalable drugs, prevent drug expiration, and carefully prepare daily consumption statistics for special drugs.
(2) Manage the validity period through the network: The management of the validity period of drugs used to be to establish a drug list, which can be changed at any time. Since it is manually responsible, there are inevitably omissions. After computer network management, on the one hand, we continue to learn from the previous model, and on the other hand, we require that after all expired drugs are put into storage, their expiration dates must be entered into the network at the same time, so that timely inquiries can be made about the sales and inventory status of various expired drugs. Being aware of them not only ensures the safety and effectiveness of medicines, but also avoids unnecessary waste.
2.5 Set up a special counter for drugs with a near-validity date:
Gather the drugs with a near-validity date in one medicine cabinet. Since there may be new drugs with a near-validity date every month, arrange a dedicated person to take charge And set the cargo location. This method makes it clear at a glance that the drugs with the near-expiration date will be more careful during the distribution process and avoid the leakage of expired drugs.
3. Improve the quality of pharmaceutical personnel
On the surface, the responsibility of pharmacy pharmacists is to formulate and distribute medicines, and more importantly, to provide more professional services to patients. Therefore, it is particularly important to improve the professional quality of pharmacists. We should pay attention to and strengthen the knowledge update and continuing education of pharmacists, promote lifelong education and continuous learning of the pharmacist team, continue to make progress and transformation, and improve the overall quality of the pharmacist team [2]. In the process of introducing talents, more consideration should be given to introducing some high-level pharmacists who are qualified for modern pharmacy business. When introducing pharmaceutical talents, priority should be given to professional pharmaceutical talents with high academic levels. Through policy guidance, existing pharmaceutical personnel are continuously encouraged to take the licensed pharmacist qualification examination, thereby promoting the change and improvement of pharmacists' business knowledge structure, comprehensively increasing the accumulation of knowledge and effectively improving their professional level. Hospitals that have the conditions can gradually promote the participation of pharmacists in clinical work, provide appropriate and reasonable guidance on medication, and form an institutionalized, standardized and regular work situation. On this basis, pharmacists should also be allowed to discuss difficult cases and even participate in ward rounds and consultations, so that pharmacists can better play a fuller role in guiding rational drug use and strengthening drug supervision and management in clinical practice, and further promote rational use of drugs. Medication effectively closes the relationship between pharmacists, doctors and patients, and at the same time facilitates pharmacists to better perform their supervisory functions.
4. Improve the service level of pharmaceutical personnel
The hospital pharmacy is the window for external services. The level of service, the quality of service, and the efficiency of service directly affect the hospital's performance. image. Therefore, pharmacy staff should improve service levels, improve service quality, improve service efficiency, strengthen professional ethics and work style, proactively implement the "Drug Administration Law" and various work specifications, and strictly implement hospital rules and disciplines. Post a job, accept social supervision, improve your status, and maintain the image of the unit. Regular surveys on business practices should be carried out to improve social satisfaction and visibility. While doing their job well, they should also warmly receive drug information consultations from patients and their families.
References
[1] Wu Zhengyan, Luo Rong. Effective ways of pharmacy management [J]. Chinese Materia Medica, 2007, 28(3): 251.
[2] Wu Hangang. Improving the efficiency of pharmacy management [J]. Chinese Journal of Orthopedics and Traumatology of Traditional Chinese Medicine, 2007, 16(1):19.
[3] Wu Zhengyan, Luo Rong. Pharmacy Effective ways of management [J]. Traditional Chinese Medicine, 2007, 28(3):251. ;