Legal analysis: "123 15" consumer complaint hotline is a special telephone number set up by the State Administration for Industry and Commerce with the strong support of the former Ministry of Information Industry. After the administrative department for industry and commerce accepts consumer complaints, if the parties agree to mediation, the administrative department for industry and commerce shall organize mediation and inform the parties of the time, place and mediator of mediation.

Legal basis: Measures of the Administration for Industry and Commerce for Handling Consumer Complaints Article 17 After the administration for industry and commerce accepts consumer complaints, if the parties agree to mediation, the administration for industry and commerce shall organize mediation and inform the parties of the time, place and mediator of mediation.