The director of the nursing department must constantly summarize and improve in his work, and at the same time correct deficiencies in his work. The following is the "Year-End Work Summary of the Director of the Nursing Department" compiled by me for your reference only. You are welcome to read it. Year-end work summary of the director of the nursing department (1)
In the past year, under the leadership of the nursing department, under the professional guidance of the head nurse of the department, and under the supervision of the quality control groups, under the guidance of the general nurse sisters, With the joint efforts of ***, we have gone through a busy year and successfully completed the work plan at the beginning of the year. The work report of our department for the year is now summarized as follows:
1. Growth at work< /p>
Looking back on the past year, the busy figures of the nurse sisters swayed in front of my eyes from time to time, and there were too many things I wanted to say. The summary should be concise and concise. I know it is not appropriate to mix personal feelings in it, but at this moment, I still want to show everyone's true performance over the past year, especially the growth process of young nurses, to all leaders.
1. In terms of work attitude: The average age of nurses in our department and shift nurses is xx-xx years old, and their working hours are basically xx years. They are young and have low qualifications. The oldest nurse on the day shift, Sister The task of leading the new with the old had to be borne by the only nurse in charge and me, the head nurse. The head nurse is called a manager in Hong Kong, but in mainland China she plays the role of a housekeeper. She is called here and there every day. Even if the door lock is broken or the toilet is clogged, the head nurse has to be called to solve the problem. These routine tasks account for most of the work. Time, coupled with the quality control work in the department and the hospital, there really is not much time to take care of new nurses. Most of them use the bedside handover time and ward round time to ask targeted questions to the new nurses, and then they Make some appropriate expansions on the problems and explain some professional knowledge as a means of training. For other hierarchical training and nursing teaching work, our supervisor nurses are indispensable. Fortunately, the nurses have a positive work attitude and a strong desire to learn, and they never care about personal gains and losses. The little sisters cooperate with each other tacitly. As long as the work requires it, there are no conditions, whether it is business studies in the department or in the hospital, they are guaranteed to accept Arrive at a moment's notice. Ability to correctly understand and accept criticisms and corrections from superiors with an open mind.
The work attitude of nurses is also reflected in their obedience to assignments. In April this year, during the 100-day national safety inspection, our department had the most severe cases. In order to support the work of the ICU, the best nurses in our department were seconded to the ICU to support the work of other departments; an A-flu ward was established within a month. , our department lost two nurses. At the same time, another main nurse was transferred to the orthopedic surgery department, and a new person was assigned to our department, who could not be on duty independently! The shortage of personnel can be imagined, but our nurses have no complaints and regard the personnel transfer from their superiors as a mission to complete, and they have achieved it: the enemy is facing the enemy, and the overall situation is the most important! All staff gave up their rest time and had to work overtime to complete the work tasks of this shift. During this period, the most serious patients in the A-flu ward were transferred to our ward after being ruled out. Severe patients came one after another. The angels looked haggard because of exhaustion. Sometimes the night shift nurse worked for 16 hours before she could go home with peace of mind! I am always prepared: whenever a young nurse encounters a technical problem, no matter what time it is, I will go to the department immediately after receiving a call for help.
This year, our hospital has implemented a paid leave system, which is good news for employees, but a problem for department managers. In addition to annual paid leave, our department also has three people taking marriage leave this year, plus sick leave, seconded staff, and newcomers who cannot work independently. Let me make a rough calculation: equivalent to one and a half people taking a break in a year, and we The number of patients has increased by more than xxx compared with last year. The workload can be imagined! In the second half of this year, during the renovation and relocation of the new ward in our department, the director was out of town. I was really afraid that during this extraordinary period, Corey would make a mistake - how to move this house, which took a lot of thinking! I couldn't sleep every day during those days, and it was as if I could sleep with only one eye open. Our nurses are really cute. During the two days of moving, they all came to the department: those who looked at things, those who moved things, those who followed cars, those who placed items, and those who were on duty. It was like moving at home, and they didn’t get along even when they were sick. I asked for leave and insisted on going to work, fearing that I would get angry in a hurry, so that all our patients could reach the new ward safely.
Thanks to everyone’s efforts, there has been no error or incident, no complaint or dispute in the past year. This is an achievement for a large department like ours with many serious cases and fast patient turnover. Very valuable!
2. Three Basics and Three Stricts: When it comes to this topic, I always feel very complicated. Everyone actively participated in the theoretical study and technical assessment organized by the hospital, nursing department and department. It’s just that every time I go to check-in, I look at the helpless eyes of the children and their nerves that seem to be about to collapse. As a head nurse, I feel particularly distressed! They are all afraid that they will affect the acceptance and performance of the hospital and departments. Whenever I see them doing this, I comfort them: How well we do is a matter of our ability, and we cannot work harder.
As long as we try our best, the leaders will understand and won't blame you. Paying so much attention to inspections shows that we are serious and responsible for the hospital. Don't be nervous, we are the Seven Fairies! But let’s be honest: From a technical point of view, the nurses’ performance was pretty good, but in terms of their mastery of theoretical knowledge and their ability to prepare for examinations, young nurses definitely don’t have an advantage. I really don’t know what to do! However, after this year's hard work, everyone's progress is still obvious: Dake's first-quarter theoretical exam: four people failed; even this half-year theoretical exam, one person failed, but the passing rate is still improving; And this year, four nurses in our department were selected by the hospital assessment team to teach all the nurses in the hospital. This is a great encouragement to young nurses! As for the number of training sessions for the "Three Basics and Three Stricts", I think the exact number must be false. It is calculated based on the plan at the beginning of the year. I think our training is carried out anytime and anywhere, so it cannot be counted. "One-on-one" make-up lessons are common, so I won't count this number because I think it has no practical significance.
3. Understand the content of the core system in the process of practice: Many new nurses do not understand the meaning of "system" and can only recite it. I don't know its restraining and guiding functions clearly, and my grasp of it is rather mechanical. This year I changed the approach. The content of administrative rounds is mainly to check the implementation of core systems at work. Then explain the problem and learn and apply it. This approach changes the way nurses think. After the three booklets of "xx Province Nursing Work Standards and Specifications" were issued this year, newly added content, such as the "Wristband Identification System", was learned while practicing, which made the work more interesting.
2. Enhanced legal awareness
Nursing risk management is an important part of nursing management work. This year we have spent more energy and time on this aspect. Because there are so many new nurses, they are most afraid of a situation like "newborn calves are not afraid of tigers." In order to help them develop rigorous work habits, members of the quality control team have increased quality control efforts, prepared for rainy days, nip problems in the bud, and implemented "rewards and rewards" Corrective measures to "punish the good and punish the bad". Those who make mistakes or fail the exam will be disqualified from the selection of outstanding nurses. Based on my practical experience in department management and my participation in the quality control work of the form group in the hospital, I wrote two papers on nursing medical record writing this year: "xxxx" has been published in national core journals, and the article "xxx" has been recommended to the local medical association. Academic Paper Center, in this paper, I mentioned some issues that are not mentioned in the writing standards. If it can be recognized by my peers, it will be an innovation and gain in this aspect for me over the past year. Nursing medical records are important legal documents, which are related to the results of proof; "pressure ulcers" themselves are nursing defects. How to prevent and treat them? As the leader of the "pressure ulcer" management team, I contacted the relevant departments of medicine and surgery in a timely manner. , the leaders of the nursing department have also devoted a lot of energy in this area, so that our nursing concepts in this area have been constantly updated, methods have been continuously added, and good results have been achieved. In the past year, there has been no case of pressure ulcer in our department. , through careful care, they all improved and recovered, which alleviated the patient's pain and reduced the cost of hospitalization, and was well received by patients and their families. For a large department like ours with so many bedridden patients, such achievements are rare!
Only with specific specifications and requirements can nurses have guidelines. Only nurses who know what to do right can make fewer and fewer mistakes! This sounds like nonsense, but it is my experience and summary of the past year. Our nurses lack legal knowledge and therefore lack legal awareness. Therefore, "leading and learning" is very necessary. Every month, we hold a scientific affairs meeting to analyze the problems and hidden dangers that have arisen, which greatly improves the legal awareness of the nurses. They often have the feeling of enlightenment: Oh, it turns out that if this happened, the consequences would be So serious! The spirit of Shen Du has been strengthened, and the children have grown up. Over the past year, there has been no dispute or appeal in our department, which is really gratifying!
3. Reflect humanistic care at work
Patient satisfaction rate largely exists in the process of communication between nurses and patients. Many nurse-patient disputes emphasize an attitude issue. Professional emotions require us to "think from others' perspective and empathize with others." We have specifically integrated this work into the work of "health education". When explaining health knowledge to patients and their families, we pay attention to "care for each individual", communicate in multiple ways, and pay attention to effect evaluation. The results have been achieved. Only by letting patients feel your sincerity will you gain their cooperation and trust. Over the past year, health education coverage has reached 100%, and the results are quite satisfactory. The communication between nurses and patients is good, humanistic care is reflected in the work, and the ward is always filled with a harmonious atmosphere. Civil Service Home:
4. Ward management
I think, comparatively speaking, there are relatively many problems in this area. Because in the nurse's consciousness, ward management is the job of the head nurse and has little to do with herself, so she neglects her responsibilities in this area. Therefore, during holidays and weekends, when the head nurse is away, the ward becomes particularly messy. The newly issued "xx Provincial Nursing Work Standards and Norms" clearly states: handovers and successors must inspect and inspect the cleanliness, quietness, and safety of the ward at the same time! This tells the nurses that nurses’ participation in ward management is the content and requirement of the shift handover system.
We will put forward this work in the plan as the focus of next year's work and put forward specific work requirements for nurses.
In 20xx, with our sweat and our harvest, we will leave us. In the past year, we have achieved some results, which are inseparable from the leadership and guidance of the Nursing Department. We still have many shortcomings, but we are not proud or discouraged. Everyone is already planning the work plan for the coming year. . In 20xx, we will take the nursing work in our department to a new level with better working conditions, higher work enthusiasm, and more reasonable work plans! Year-end work summary of the director of the nursing department (2)
As the director of the nursing department and a glorious member of the Communist Party of China, I pay special attention to my integrity and self-discipline, endure hardship first, enjoy the last, and take care of illness. Adhere to work and personally lead the department head nurse and head nurse to inspect various posts; doctors. Xue Education Network strives to improve its ideological understanding, actively participate in the construction of the nursing branch, and develop an echelon of young party members. Now the party member team of xx has expanded to more than xx, including mainly young clinical backbones, making the nursing branch present a positive and progressive team. of vigor and vitality.
The smooth development of nursing work and the improvement of nursing levels benefit from the correct decisions of leaders headed by Dean Shi and the joint efforts of grassroots nursing staff at all levels. Next year, the Nursing Department will establish own academic journal. The Medical Education Network improves the academic level of nursing, gives full play to the advantages of traditional Chinese medicine and integrated traditional Chinese and Western medicine nursing, and strives to obtain international certification for the quality of nursing care in our hospital.
? ? 1. Build department culture and establish team spirit
Actively responding to the hospital’s call to “build hospital culture and establish team spirit”, the department insists on organizing medical staff to study medical care seriously every month Laws and regulations, hospital rules and regulations, and various medical ethics and ethics education such as dedication to work and dedication, and discussion records. Adhere to the patient-centered and quality-centered nursing service concept, adapt to the new situation of health reform and social development, actively participate in all political activities, serve the people and contribute to society as the purpose, take patient satisfaction as the standard, and serve the people wholeheartedly. Actively participate in various social welfare activities and do more practical things for the people. Organized "technology, culture, and health" activities to go to the countryside to provide free medical consultations, medicines, physical examinations, donations, etc. to the people of Hanshou, and many people donated blood for free many times. Love and contribute to society and add luster to the department.
2. Patient-centered, striving to create first-class and high-quality services
In daily work, nursing staff always keep in mind the service tenet of "patient-centered", put themselves in the patients' shoes, and Try to put yourself in everyone's shoes and think "if I were a patient." Actively implement the "one-on-one full service" planned at the beginning of the year, receive every surgical patient well, do every job well, and care about every patient. When the patient enters the operating room, the nurse warmly greets the patient at the door of the operating room and introduces herself. Do a good job in comforting work, strengthen communication with patients, reduce patients' fear of unfamiliar environments, and enhance confidence in surgical treatment. The head nurse often asks colleagues about their work skills, attitudes and patients' requirements, and pays attention to the patients' opinions and suggestions and resolves them in a timely manner.
3. Standardize overall nursing and strive for first-class management
Good management is the foundation and prerequisite for high-quality services. In order to make management more standardized and professional, we insist on comprehensive There are plans every week and summaries every month. Establish and improve service goals and consciously accept the supervision of patients and society. In-depth development of holistic nursing, active play of the subjective initiative of responsible nurses, special emphasis on intraoperative care, postoperative guidance, implementation of nursing measures, satisfaction survey of operating room nurses, etc., thereby greatly enhancing the nurses' sense of responsibility. In order to make the overall nursing more perfect, our department has organized all nurses to learn relevant knowledge about holistic nursing and new theories such as humanized nursing, evidence-based nursing, and comfort nursing. Strictly implement the checking system and nursing operation procedures, and no errors or accidents occur. Strict implementation, management and monitoring of disinfection, sterilization and isolation measures. We paid close attention to the aseptic technique of the nursing staff and ensured that each person was injected with one needle, one tube, and one towel. Strictly manage disposable medical supplies. Disposable sterile syringes, blood transfusions, infusion sets, etc. must be disinfected, destroyed, and burned after use.
IV. Improve the quality of nurses and cultivate first-class talents
As society continues to advance and develop, we deeply realize that comprehensively improving the comprehensive quality of nursing staff is an important part of the development of the department. Strive to cultivate a team with high cultural quality, good professional ethics, and excellent professional skills. First of all, we improve the theoretical level of the nursing profession through continuous learning, conduct business learning every month, and conduct operational assessments and "three basics" theoretical examinations every quarter. Not only that, in order to raise their cultural level to a higher level, the nursing staff , actively signed up to participate in various self-study and adult examinations despite their busy schedule, from which everyone's way of thinking, civility, manners and temperament have been significantly improved in a subtle way. In the "5.12" talent show and computer simulation organized by the hospital, Excellent results were achieved in competitions and other activities. Nurse Zhu Qingping was rated as “Excellent County Nurse”. We believe that only by continuously improving the cultural quality, professional ethics, and professional skills of all nurses can we better serve and contribute to society.
5. Work Performance
We have completed many large and small operations, rescued many critically ill patients, cooperated with cardiothoracic surgery to perform pulmonary lobectomy, and carried out laparoscopic ovarian tumor resection. , turp and other new technologies as well as difficult surgeries such as rf internal fixation of spinal fractures. ***We have received five groups of ophthalmologists who came to our department to perform cataract and intraocular lens implantation, and they all received unanimous praise. With the improvement of nursing conditions, nursing level and service quality, our department has achieved "win-win" results. The department's economic income ranks among the best, and its nursing quality management has ranked first in the hospital many times.
Achievements are like the fruits of the golden autumn. Although they are beautiful, they have fallen quietly. While savoring the success, we should also clearly see the shortcomings: we must be bold and innovative in management awareness, Perseverance; in terms of humanized care, the visits and health education of surgical patients are still just a formality; in terms of the implementation of rules and regulations, there are still a few comrades who are indifferent; there is almost no blank in paper writing and nursing research; especially in service attitude, There is still a clear lack of patient satisfaction. The needs of patients are the scope of our services, the satisfaction of patients is the standard of our services, the touching of patients is the goal we pursue, and high-quality services are never-ending. We will continue to sum up experience, study hard, make services more emotional and humane, and make unremitting efforts to bring the hospital's service level to a new level. Year-end work summary of the Director of the Nursing Department (3)
The year 20xx is a historic year for xx Hospital. After more than a year of careful preparation, our hospital successfully moved to the new campus in June 20xx. Under the new historical situation, the Nursing Department closely surrounds the hospital leaders, constantly adjusts its work ideas based on the actual situation of the hospital, and formulates some practical plans with reference to the guidance and suggestions of teachers from higher-level hospitals. Through everyone's joint efforts, certain results have been achieved. Of course, there are also shortcomings in the work. The work content in the second half of the year is summarized as follows:
1. Standardize the behavior of nurses and improve service awareness
Nurses should be neatly dressed, dignified and generous. Wear a name tag and hair net, and dress lightly when working. One-dollar activities, touching service and smile service activities were carried out to improve everyone's service awareness and ownership awareness, and improve patient satisfaction to varying degrees.
2. Comprehensively improve the quality of nurses
In view of the problem of the younger generation of our nursing team, we must pay close attention to the quality education of nurses. All staff started from scratch and conducted comprehensive study and assessment of basic nursing knowledge. Each nurse purchases a copy of the "Basic Nursing" book. A basic nursing knowledge examination will be conducted in May. Chapter x before the exam in month x, chapter x before the exam in month x, and the last few chapters for the exam in month x. Those who excelled in each exam were rewarded, and those who failed were given make-up exams.
It enabled everyone to systematically master basic nursing knowledge and achieved good results. In terms of technical operations, training and assessment were conducted on oxygen inhalation, sputum suction, closed intravenous infusion, use of ECG monitoring, and use of simple breathing airbags. Through the improvement of everyone's operating skills, the rescue skills of clinical nurses have been greatly improved. Nurses have gone from not daring to participate in rescuing patients to taking the initiative, and from not knowing how to use instruments to being able to follow rescue procedures in an orderly manner.
3. Standardizing nursing documents
Further standardized the writing of nursing documents, and organized head nurses to study and discuss according to the requirements of the Department of Health's "xx Province Nursing Document Writing Requirements and Format" , standardized the details of writing, carried out random inspections of link medical records and terminal medical records every month in the nursing department, and organized the head nurse to conduct a comprehensive inspection of terminal medical records in the undergraduate department every month, and corrected problems in a timely manner so that the writing level of nurses could be continuously improved. , to ensure that the medical record information is scientific, complete and authentic.
Newly developed critical patient care record sheet, newly admitted patient care assessment sheet, surgical patient handover sheet, transfer patient handover sheet, surgical patient safety checklist, first-level nursing bedside observation sheet, ECG New nursing documents such as guardianship records have added nursing writing content, improved everyone's legal awareness, and improved the quality of medical records.
IV. Improve the management level of head nurses
In view of the problem that the head nurses of our hospital are all new head nurses this year and lack management experience. The director of the Nursing Department of xx Municipal People's Hospital was invited to conduct nursing management skills training for us, and led the head nurse to Jining Municipal People's Hospital for a visit and study. Our hospital also provided training for head nurses in management. The Nursing Department holds a xxx head nurse meeting every Friday to summarize the implementation of this week's work content, solve problems in a timely manner, and arrange the work content for next week. The nursing department goes to the department according to the needs of the head nurse, understands the contents of the department, and provides suggestions to the head nurse based on the actual situation of the department, so as to serve as a consultant to the head nurse.
5. Do a good job in nursing human resources management
In view of the actual situation of our hospital, there is a serious shortage of nursing team personnel, many new nurses, and many problems such as marriage and childbirth leave. In order to ensure that clinical With the smooth progress of the work, the Nursing Department contacted the Human Resources Department and the Dean many times, and carried out nurse recruitment in June, recruiting x new nurses. Strict assessment and pre-job training were also conducted for new nurses. And made several personnel adjustments. All departments work in an orderly manner.
6. Improve various systems and standardize department folders
The Nursing Department has successively revised the core nursing system, nurse job responsibilities, nursing management work system, clinical nursing management work system, surgery Department management work system, nursing work flow, emergency plans and procedures for each department. Enrich the contents of each department's folder to prepare for application to a second-level hospital.
7. Strengthen quality management and reflect the continuous improvement of nursing quality
The Nursing Department conducts planned monthly inspections of the nursing quality of the entire hospital, and summarizes and analyzes the results of each inspection. Two outstanding departments are selected every month, and x yuan is awarded to the outstanding departments. Analyze the causes of problems discovered during inspections and propose corrective measures at the head nurse meeting. Last week’s questions will be the focus of next week’s supervision.