Network reasons. If you cannot log in to the 315 Consumer Communication WeChat official account, it may be an abnormality caused by poor network quality or too many visits. You can restart or consult customer service to solve the problem. "315 Consumer Communication" is a public service platform launched by the Shenzhen Consumer Committee. It is an information website that safeguards consumer rights, resolves user online complaints in a timely manner, and handles online disputes.