Have a chat, whether it's cold or not, where did you play during the day, and did you have a good time? What did you eat? Did you win at mahjong? Have you had any guests recently? Then talk about what happened outside my hometown (good news, not bad news) and so on ... Finally, I wish my grandparents a long life and good health.

1, answer the phone

1) In time, ring twice and then pick it up. Apologize more than three times.

2) Smile (you can call the other party and be infected by a happy mood)

3) Standard expression: External: Hello! Hong Kong Beautiful Time Plastic Surgery Hospital. . . ; Internal: Hello, Brand Management Department, this is XXX speaking. . .

4) Moderate voice (clear, pleasant and crisp, leaving a good impression on the other party)

5) Prepare paper and pens (a notebook is required on the right side of each phone).

6) Let the other party hang up first.

Step 2 make a phone call

1) Prepare the outline

2) Be concise and to the point

3) Smile

4) Standard expression: External: Hello! I'm XXX from the market management department of Hong Kong Beautiful Time Plastic Surgery Hospital. . . ; Internal: Hello, this is XXX from the Marketing Management Department. . .

Who hangs up first after the phone call?

Honor comes first.

The elder comes first.

lady first

Caller priority

4. The principle of "three noes" in the use of mobile phones: when meeting, receiving guests and visiting, you must be silent, don't listen, and don't go out to answer.

Second, polite language.

Intercultural language: hello, please, thank you, sorry, goodbye.