According to the "Regulations on Refund of Consumer Rights and Interests in Beauty Salons", what skills do beauty salons have in handling customer returns? I think everyone who has run a beauty salon will inevitably encounter some major events. Next, what are the rules for the refund of consumer rights in beauty salons?
Provisions on Refund of Consumers' Rights and Interests in Beauty Salons 1 Provisions on Refund of Consumers' Rights and Interests in Beauty Salons are as follows: If the goods or services provided by the operators do not meet the quality requirements, consumers can return them according to the provisions of the state and the agreement of the parties concerned, or require the operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair. Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation.
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 24 If the goods or services provided by business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties concerned, or require business operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt. If the goods meet the statutory conditions for terminating the contract, consumers can return them in time. If the commodity does not meet the statutory conditions for terminating the contract, the operator may be required to fulfill the obligation of replacement and repair.
Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation.
Twenty-fifth operators sell goods through the Internet, television, telephone and mail order. Consumers have the right to return the goods within seven days from the date of receipt without giving reasons, except for the following goods:
(A) the order of consumption
(2) Fresh and perishable
(3) Digital products such as audio-visual products and computer software downloaded or unpacked by consumers online.
(4) newspaper delivery.
In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by consumers at the time of purchase are not returned without reason.
The goods returned by consumers shall be in good condition. The business operator shall refund the commodity price paid by the consumer within seven days from the date of receiving the return. The return freight is borne by the consumer. Unless otherwise agreed between the operator and the consumer, such agreement shall prevail.
The refund clause 2 of beauty salon consumers' rights and interests depends on the terms in the contract. If the business operator makes a reasonable request for refund to the consumer, and explicitly states that it will not refund, or fails to refund after 15 days from the date of expiration of the agreed time limit, or fails to agree on the time limit from the date of the consumer's request for refund, it shall be deemed as deliberate delay or unreasonable refusal.
Measures for punishment of acts infringing on consumers' rights and interests
Article 10 When providing goods or services in advance, business operators shall clearly agree with consumers on the quantity and quality, price or cost, time limit and method of performance, safety precautions and risk warning, after-sales service, civil liability, etc.
If the goods or services are not provided in accordance with the agreement, the agreement shall be fulfilled or the advance payment shall be returned according to the requirements of the consumers, and the interest on the advance payment and the reasonable expenses that the consumers must pay shall be borne.
If there is no agreement on the refund, the refund amount shall be converted according to the calculation method beneficial to consumers.
Provisions on refund of consumer rights in beauty salons. Learn the refund skills of beauty salons in three steps.
The first part is to figure out how much money to refund.
This question seems a bit silly. In fact, I found that quite a few people didn't see it clearly. Many people don't know how many projects to do after recharging. Mainstream beauty companies generally have IT systems and members' consumption records, which can definitely be sorted out internally. For consumers, it is generally the official WeChat account or SMS. Double these first and do a mental arithmetic. For example, the second card has been used for 20 times 10, which means that it has been consumed by half. If the situation is complicated, such as a project that has been upgraded by half, you have to find out for yourself or go to the beauty salon to find out how many times you spent and walked.
At this time, you will often encounter three problems. The other party will take out the contract you signed at that time and refuse the refund.
First, the card is a preferential price, which should be a discount from the original price. This can be ignored because the original price is very high. Can be counted as yours. At most, it is discounted according to the group purchase price on the comments. This is the real price.
Second, the other party takes out the documents you signed at that time, saying that the special price will not be refunded or more than 20% of the liquidated damages will be charged, and sometimes 20% of the items will be bought as liquidated damages. This can also be basically ignored. This is a standard contract that is understood as the overlord clause, and law enforcement units will not support it.
As for whether the liquidated damages are established, it depends on whether the beauty salon has invested some financial resources, or lost some opportunity costs for future services, similar to ordering things from private tailors for special services, or closing on the day you booked the show. What can be said is also true, but the beauty salon did it when it came, and these employees can't justify not coming, so many times the regulatory authorities don't support liquidated damages exceeding 20%.
As for whether the 20% penalty can be refunded, in the actual process, different law enforcement teachers of Consumers Association have different views. Some people support it, others don't. It is suggested to negotiate with the problematic part of the beauty salon and make some concessions, which is a relatively enforceable plan.
Third, all the products were bought, all the items were sent, and then the products were unpacked when they were given to you. First of all, you must make sure that you have signed a contract with such terms. The idea of safeguarding rights mainly depends on whether you demolished it yourself at that time. If he does, the general law enforcement department will still support it.
The second part collates relevant evidence
Consumer vouchers. Generally, there is no contract, but there will usually be a receipt or a news push from the official WeChat account.
Nine times out of ten, there is no invoice.
Take a photo of the relevant introduction of the US delegation's comments to see if there is any false propaganda.
If the product is for external use and internal use, please check the relevant product approval documents, as well as the food circulation license of brand name and mechanical name.
See if there are any projects beyond the business scope, such as the injection project of broken skin. 7D Julati is a project that can only be operated by plastic surgery hospitals.
Part III Efficient Consultation
I think the materials compiled by many people in Zhihu are very serious. Basically, I can't wait to complain to seven or eight departments, and even letters and visits have come out. This is not only a waste of public resources, but also a waste of your own time. Personally, I don't approve of this practice. You have calculated an account preliminarily, and you have basically drawn the bottom line of refund in your heart. The above 1-5 is basically enough, 2 are tax bureaus, 3 are State Administration of Markets, 4 are Food and Drug Administration, and 5 are Health and Health Commission.
If the other party and you can't reach an agreement on the refund, first ask the Consumers Association for coordination, because the Consumers Association has no law enforcement power. If the coordination fails, regardless of the problem in point 3, apply to the Market Supervision Administration for help. Then if you still can't play cards 2, 4 and 5, you can communicate with the defects of beauty salons under the jurisdiction of these departments, which is basically easier to solve through consultation.