Making a phone call is not about picking up the phone and chatting with the client. The ultimate goal is to make an appointment with the client and finally sign the contract. So how should the real estate agent call the client? Let’s take a look!

1. Phone call process

1. Choose an appropriate time to call and avoid meal or rest time.

2. After being connected, you must first report your name and identity. When necessary, ask the customer whether it is convenient to communicate over the phone, and start the conversation only after the customer says it is convenient.

3. When communicating on the phone, the speaking speed should be appropriate and the content should be concise and to the point.

4. After the call is over, politely say something like "Excuse me, I wish you a happy life or a happy work".

5. Wait for the other party to hang up the phone first, and then hang up the phone gently.

2. Making phone calls: When is the best time to make phone calls with clients?

People with different identities in different industries have different working hours and rest times. Therefore, real estate agents Make sure you know the time when you call your customers.

1. According to occupation, when is the best time to contact clients?

Accountants: Do not contact them at the beginning or end of the month, preferably in the middle of the month.

Doctor: The best days are after 11:00 in the morning and before 2:00 in the afternoon.

Salesperson: Before 10:00 in the morning or after 4:00 in the afternoon, it will be better on the hottest, coldest or rainy days.

Administrative staff: after 10:30 am to 3:00 pm.

Stock industry: avoid after the market opens, preferably after the market closes.

Banker: before 10:00 am or after 4:00 pm.

Civil servants: During working hours, never before lunch or before getting off work.

Artist: Morning or before noon.

Pharmacy workers: 1:00 to 3:00 p.m.

Catering industry employees: Avoid eating during meals, preferably between 3:00 and 4:00 pm.

Construction industry employees: early in the morning or when work is over.

Lawyers: before 10:00 in the morning or after 4:00 in the afternoon.

Teacher: After 4:00 pm, when school is over.

Retailers: Avoid weekends or Mondays, preferably 2:00 to 3:00 pm.

Working class: It is best between 8:00 and 9:00 pm.

Housewife: It is best between 10:00 and 11:00 in the morning.

Newspaper editor and reporter: It is best after 3:00 pm.

Businessman: It is best between 1:00 and 3:00 pm.

2. Frequency of contact with customers

① Weekly as standard

On Monday, this is the first day after work after weekend, customers will definitely There are a lot of things to deal with. Generally, companies hold business meetings or arrange work for the week on Monday, so most of them will be very busy. So if you want to contact business, try to avoid this day. If we have something urgent to do with a client, we should avoid the morning time and it would be better to choose the afternoon.

From Tuesday to Thursday, these three days are the most normal working hours and the most suitable time for telephone business. Telephone business personnel should make full use of these three days. This is also the key to good or bad performance.

Friday is the end of the work week. If you call at this time, the answer you will probably get is, "Let's contact you next week!" This day can be used to conduct some surveys or make appointments.

② Take the day as the standard

From 8:30 to 10:00 in the morning, most customers will be busy doing things during this time. At this time, they have no time to take care of business calls, so this time When calling, the telephone operator may wish to make some preparations for himself first.

10:00-11:00, when most customers are not very busy, and some things will be processed. This period should be the best time for telephone marketing.

11:30-14:00, lunch and rest time, please do not call unless it is urgent.

There is a situation where you can fight, that is, you have been blocked by the front desk and unrelated people, and you want to try someone else. In my experience, it is best after 12:30.

　14:00-15:00. People will feel irritable during this period, especially in summer. Therefore, it is not appropriate to talk about business with customers now. It is feasible to talk about things that have nothing to do with work.

From 15:00 to 18:00, please call hard. This period is the best time for us to create great results. During this period, it is recommended that you do 20% more work than usual. " Hello, XX Real Estate". Avoid saying "Hi, hello,...". When asking, you should pay attention to asking tactfully at the appropriate time based on the other party's reaction.

You must not use non-standard expressions such as "he is not here", "wrong number", "no such person", "don't know", etc. in a very stiff tone. The phone language should be civilized and polite, the attitude should be enthusiastic, modest, and sincere, the tone should be calm, and the volume should be moderate. Pay special attention to tone, speaking speed, and accuracy of expression.

2. When answering the phone, repeat what the other party said as necessary, and record the important content concisely, such as time, location, contact matters, problems to be solved, etc.

3. When the phone conversation is over, you should try to let the other party end the conversation. If you really need to end it yourself, you should explain and apologize to the customer. After the call is completed, you should wait for the other party to put down the phone before gently putting down the phone to show respect.

4. Basic telephone etiquette

1. Pay attention to the opening words

Whether you are making a call or answering the phone, you must pay attention to your own behavior, which will reflect on the other party. Leave a good impression. By saying "Hello, XX Real Estate" in a clear and pleasant voice, you represent not only your own image, but also the image of the company.

2. Maintain a good mood

Your mood will also affect the mood on the other side of the phone. Even if the other party cannot see you, you can feel it in your tone of voice.

3. Maintain an upright posture

When talking on the phone, you must maintain an upright posture. You cannot lie down, eat, smoke, drink tea, etc. In this kind of laziness, This attitude must be avoided. Because your different postures and intonations are different, the other party can also feel it.

4. Answer the phone quickly and accurately

There are often two or three phones on the desk. When you hear the phone ringing, you should pick up the receiver accurately and quickly, preferably within three seconds. Answer within. If there is no one else nearby and the phone is far away from you, you should apologize to the other party after receiving the call.

5. Politeness before hanging up the phone

To end the phone conversation, the caller should generally initiate it, and then politely say goodbye to each other, say "goodbye", and then hang up. Don’t just hang up the phone after you finish speaking.