As a secretary, the problems that should be paid attention to in the work:

1. Handle the relationship with the boss:

The particularity of secretarial position often leads to embarrassment. Therefore, it is a fundamental mistake to be friends with your boss, but you should not be intimate, too casual or despise your boss. Don't get involved in your boss's personal life. The best way is to keep the golden mean, unobtrusive and unobtrusive, and let him feel your existence, but it must be everywhere.

Be considerate of the boss's hard work and share his pressure. Observe carefully and try to be considerate.

Be in no hurry to show advantages. Credit this to your boss. On the surface, he may be modest, but in private, he will like you.

Not busy making suggestions. All your suggestions show dissatisfaction with the boss's current work operation, so choosing a good time and place will help solve the problem.

Don't rely on your boss, keep a positive attitude at work, help and assist your boss actively, and have corresponding independence.

2. Coordination with employees:

We should live in harmony with our colleagues and not engage in factional struggles. Everyone's job role is equal.

We should have the spirit of cooperation, take the initiative to help colleagues, eliminate barriers and create a harmonious working atmosphere.

Be tolerant and considerate of others, don't force others. Different people have different abilities and qualities, so be kind to the world.

Dare to take responsibility. This is very important. It is inevitable that there will be mistakes in work. "The bottom of my heart is selfless, and the world is wide." If you have problems, you can bravely admit your mistakes and take responsibility, but you will be forgiven and respected by others.

In addition, the etiquette, appearance, clothing and sense of humor of the secretary will affect the cultural atmosphere of your company, the mental outlook of employees and many other aspects, and can not be simply perfunctory.

Cultivate the secretary's oral report ability

The oral report ability of a secretary is a comprehensive reflection of a person's analytical ability, coordination ability, adaptability and expression ability. A quick, concise and accurate oral report helps leaders grasp the situation in time and make decisions quickly. To cultivate the oral report ability of the secretary, we should pay attention to the following details:

First, carefully screen, treat differently, treat differently, and handle it carefully, so as not to interfere with the normal work of leaders, or even cause passivity to leaders.

Second, find out the reason and try to be accurate. Regard the authenticity and perfection of information as life, investigate and understand according to six factors: time, place, people, events, process and result, and construct perfect information.

Third, make a good draft and be concise. At different levels, grasp the main facts; Language should be concise and cannot be repeated; Objective statement, without personal opinions, so as not to affect the independent thinking of leaders.

Fourth, be calm and articulate. No matter how big or small, difficult or urgent, you should behave calmly, talk calmly, articulate clearly and be neither supercilious nor supercilious.

Fifth, seize the opportunity and be flexible. In the case of a large number of people, it is generally necessary to pay attention to confidentiality and report to the leaders alone. When the leader is in a bad mood, try to speak plainly, so as not to cause the mood fluctuation of the leader and affect the correct reply or handling of things. Not particularly urgent. You can report it later. Leaders are talking or concentrating on reading a document, and generally don't report immediately.

The secretary's routine work procedure

Go to work early

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Responsible for the hygiene and cleaning of myself and the leading office.

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Lead the orderly arrangement of stationery, tea sets, furniture and articles.

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Open letters and distribute newspapers.

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When the leader arrived,

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Prompt the leader to report the relevant matters of today's agenda and ask the leader about today's agenda.

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Supervise important matters and deal with urgent matters urgently.

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Carry out normal business work

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Answer the phone, receive guest information, organize and write manuscripts, print and copy documents, and the leaders will follow.

Record and proofread faxes sent and received, and handle call service.

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Other tasks assigned by the leader temporarily.

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Ask the leader what to do after work.

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Determine whether to accompany the leader or work overtime at home.

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Check certificates, locks, electrical appliances and power supply before leaving work.

The leader is angry, how does the secretary treat it?

Everyone has a temper, everyone has a temper, and no one doesn't lose his temper once in his life. The only difference is that some people have a big temper, some people have a small temper, some people lose their temper indiscriminately, and some people deliberately use their temper to achieve a certain goal.

The boss is a human being and naturally has all the attributes of a human being, that is, the boss will definitely lose his temper. Generally speaking, the boss's temper tantrums are often work-related, that is, the boss often uses temper tantrums intentionally or unintentionally to achieve a certain work purpose.

Losing temper is a bad emotion that should be controlled for ordinary people, but it often represents a certain authority for superiors, which can be verified by the behavior and attitude of frontline commanders on the battlefield. In the fierce battle, many commanders acted angrily and directly. Losing one's temper will often have a psychological impact on the other party. The shock of subordinates and employees is often the stress effect that the boss wants to see. If, when the boss is directing the work, his instructions can't have a psychological shock to his subordinates, it will often affect his work efficiency. So in general, the greater the power, the greater the temper. Of course, the temper mentioned refers to the "temper" under the control of reason, and the "temper" beyond the boundaries of reason often leads to the opposite effect.

When dealing with and getting along with the boss, employees must correctly treat and properly handle the problem of the boss losing his temper. Otherwise, either let the boss look down on you, or intensify the contradiction between Israel and let one or both parties suffer undue losses.

The correct attitude towards the boss's temper is: as long as the boss doesn't mean to insult his personality or deliberately find fault, you must be patient.

Especially when employees make mistakes at work and the boss loses his temper, you should not only be patient, but also take the initiative to admit mistakes or apologize. Because it turns out that the best way to correct a person's mistakes is not so much a gentle breeze and drizzle as a proper temper. As long as it is not excessive, the educational effect of the latter is often better than that of the former.

Therefore, the correct attitude towards the boss who loses his temper because of work problems is patience, self-reflection and summing up lessons.

If you feel wronged when the boss loses his temper, don't refute and confront on the spot, but be patient. The difference is that you can wait for the boss to calm down before explaining to him. Of course, this refers to more important things. There is no need to haggle with the boss about some small things that do not involve personal interests and personal dignity.

It is worth pointing out that those employees who can take the initiative to show their closeness to the boss after the boss loses his temper, especially when he is wronged, will be considered as smart and rational people. This is not a compromise, but a good quality training. At this point, the stupidest behavior is to confront and contradict the boss on the spot.

Of course, I don't advocate the resignation of bosses who have poor quality, treat employees as slaves, and easily lose their temper and crush subordinates and employees. There are three specific treatment methods: one is "hiding needles in cotton". That is, you can take a gentler attitude and express your resistance to the boss with tough words. For example, you can say something weighty to your boss in a friendly tone. The second is "beating about the bush". That is, you can use metonymy, metaphor and metaphor to express your resistance to your boss. The third is "tit for tat." You don't have to be too patient with a boss with low quality. "Tit for tat" can often make the other person's behavior converge. But we must pay attention to rationality, advantages and restraint, and we must not expand contradictions at will.

Ten tricks of secretary collection

1, there are some things to think of in front of the leader.

Although you have to listen to the work assigned by the leader, there are some things that the secretary wants to be a good adviser to the leader in front of him. So the leader will think you are a good secretary.

2. The work assigned by the leaders should be submitted in advance.

For example, writing materials, doing research, etc. We must strive to finish the task ahead of schedule according to the requirements of the leaders. For tasks that cannot be completed as required, we must say hello to the leaders in advance, so that the leaders can make arrangements early and avoid being passive.

3. Pay attention to confidentiality.

The secretary and the staff working beside the leader know many confidential things, some of which are known earlier than others, so we must pay attention to confidentiality, and we can't talk nonsense at will to show our superiority. The secretary who leaked the secret is incompetent and will bring trouble to the leader.

4, responsible for leadership and communication with others.

When a leader conflicts with another leader or other people, the secretary should not add fuel to the fire in front of the leader, but should do the ideological work of the leader, let the leader calm down, communicate with others, and eliminate the contradiction for the leader as soon as possible. Others will think that the secretary's behavior is directed by his leader.

5. Give more information to leaders at ordinary times.

The leader is busy and some materials are neglected. The secretary will provide relevant materials to the leader in time, which is of reference value to his decision-making.

6. Be good at listening to the opinions of leaders

Listen carefully to the criticism or request of the leader, and don't turn against the leader because of trivial matters. If you have different opinions, you can communicate with the leaders slowly.

7. Don't say goodbye to others easily in front of the leader.

Saying goodbye to people's appearance easily will affect the leaders' views on others. If they see the wrong person, the leader will sincerely blame the secretary. Some work is best to talk to leaders only, and don't do anything to discuss right and wrong.

8. Don't make high demands on your leader.

For example, the office should be divided into houses, and the secretary already has a good house and wants another one. Such a thing will embarrass the leaders. If you can't do it, the leader will be allergic to think that you are not satisfied in the future. Even if it is done, the impact will not be good.

9, more for the masses.

Listen to the opinions and opinions of the masses on some things in order to provide them to the leaders. The secretary can reflect the demands of the masses in time, so that the leaders will not be divorced from the masses, and the masses will be extremely satisfied with the secretary's practice of reflecting the emotions of the masses.

10, to care about the life of leaders.

Often working around the leader, taking care of the leader's diet, work and rest, health, not only reflects the concern for the leader, but also reflects the feelings of colleagues.

Composition of knowledge structure of secretaries

For a secretary, a complete and reasonable knowledge structure should have three aspects: basic knowledge, professional knowledge and related knowledge.

First, the basic knowledge

The first level knowledge of secretarial workers is the necessary knowledge and premise of secretarial workers. Secretarial workers should have extensive knowledge and solid basic knowledge. To this end, the secretary should master the following three aspects of knowledge.

1. Scientific and cultural knowledge

Basic knowledge, including Chinese, mathematics, history, geography, logic, English and so on. Pay special attention to the improvement of language and historical knowledge, and attach importance to the study of historical knowledge, so that you can grasp the inherent laws and essential things through historical phenomena.

2. Theoretical knowledge of Marxism-Leninism

Philosophy, political economy, Party building and Deng Xiaoping Theory, continuous learning in practice can improve theoretical literacy.

3. Knowledge of policies and regulations

This is necessary knowledge as a secretary, including the party's line, principles and policies, the country's constitution, laws and regulations, decrees and other related knowledge, especially the learning of the latter. Because it is the most exposed knowledge in the usual work.

Second, professional knowledge

It is the core or subject of the knowledge structure of secretarial workers, and it is also different from other fields.

1 Theoretical knowledge is the general theoretical knowledge of secretarial science and secretarial work, and it is an important prerequisite for secretarial workers to be competent for their jobs. The general theory,

It is also the basic theoretical knowledge of secretarial work and the guiding ideology of secretaries. Classification theory includes word processing, information processing, information research and secretarial practice.

Business knowledge, common sense of secretarial work, basic skills, operational norms, document drafting, etc.

3 industry knowledge, basic knowledge of the industry where the secretary works.

Three related knowledge

The auxiliary knowledge of secretarial workers includes the following aspects.

1 new subject knowledge, social science and natural science, is an important part of related knowledge, including behavioral science, system theory, cybernetics and information theory.

2 management knowledge, administrative management, leadership science, decision-making and other knowledge.

3 social communication knowledge, social relations, public relations, interpersonal relations, etc. Let secretarial workers improve their communication skills and information communication skills in their work.

4 psychological knowledge.

Social knowledge

International knowledge, current international basic issues, changes and development of the world pattern, political, economic, military, ideological, scientific and technological, cultural and other knowledge.

Domestic knowledge, national conditions, people's feelings, folk customs, folk customs, etc.