1. Contact the platform customer service: contact the platform customer service through the customer service channels provided by the platform, such as online customer service, telephone customer service and e-mail. Explain your situation and ask for help.
2. Find a platform to help: Some platforms will provide after-sales service after purchasing goods. You can log on to the platform to find relevant after-sales service information and contact information to see if you can solve your problem.
3. Wait a minute: Sometimes the platform may take some time to deal with your problem. You can wait a while and then try to contact the customer service of the platform or check the help documents of the platform.
4. Seek other ways: If none of the above methods can solve your problem, you can consider seeking other ways, such as complaining to consumer associations and reporting problems to the platform through social media. In short, if you encounter problems after purchasing goods, you must first find a way to solve them through the platform. If you can't solve it, you can consider seeking other ways.