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Why do medical staff (doctors and nurses) in big hospitals, especially nurses, have such a poor service attitude?
I often hear some friends say that the service attitude of nurses in hospitals, especially in big hospitals, is getting worse. They always keep a straight face when giving you medicine and infusion, but they greet you with a smile every time, but in exchange for their extremely bad attitude, sometimes they always ignore them when they have something to ask, and even some nurses will chat together and let you wait for a while. Everyone will be dissatisfied with such a service attitude.

Maybe we should understand other people's work. Nurses in big hospitals have a heavy workload and tasks every day, and they have to explain all kinds of small things to them. Besides distributing drugs, injections and infusions to patients, they sometimes have to take care of their daily life, such as eating and washing. Sometimes they have to work overtime until they forget to eat. The work is hard and tiring, but they have to smile at the patients, but they can't help themselves. Over time, they can't stand the pressure of work.

The poor service attitude of nurses is closely related to their professional quality and professional ethics. As a medical staff, we must be patient and meticulous in treating patients, treat patients as our family, take patients as the center, and maintain a high sense of responsibility. Since we have chosen this industry, we should maintain a high degree of enthusiasm and win the satisfaction of patients with practical actions. They should not expect any return of service, but should only seek the greatest satisfaction of patients.

In addition, as a nurse in a big hospital, there is always a feeling of being above others, and her heart is full of vanity, which leads to problems in her attitude towards patients. But they don't know that patients' satisfaction is their best evaluation. Nurses deal with patients the most, and communicate with patients or their families every day. Maybe patients and their families are in a bad mood because of illness, but nurses should understand patients, respect patients and give them more sympathy and care.

No matter at any time, no matter what hospital you are in, no matter how rich your experience is, as a nurse, I think nurses should create a good image, enhance patients' trust and credibility, comfort patients' hearts more than communicate with them. Strive to improve their professionalism and professionalism, and maintain the image of angels in white with noble medical ethics. In this way, their attitude will certainly win the praise of the people.