The reason why the hospital didn't inform the patients in advance is that they are not sure how painful the patients will be, so they will recommend this product to the patients when they see that the patients are in unbearable pain, and they don't want to increase the probability of selling the products at this time. Ms. Zhu was pregnant unexpectedly, but she didn't want this child, so she went to the hospital to have an abortion. However, during the operation, the nurse recommended a product to her, saying that this product could help Ms. Zhu relieve her pain, and the price of this product was 1000 yuan. At that time, Ms. Zhu was riding a tiger and had to agree to use this product. However, after using it, Ms. Zhu felt that the effect was not great and the pain did not decrease too much. Ms. Zhu thinks this product is just like her usual massage addiction, but what Ms. Zhu finds unacceptable is not the price of the product, but the time for nurses to promote the product.

She thinks that nurses should promote this product before abortion, not at the most painful time. Ms. Zhu thinks that the purpose of nurses should be to make this product sell better, but I think this kind of practice is very disrespectful to patients, as if deliberately waiting for others to suffer, and there is a feeling of taking advantage of others' danger. Afterwards, Ms. Zhu became more and more uncomfortable. However, the hospital responded that they recommended this product during the operation because they saw that the patient couldn't stand the pain, so they recommended it to the patient because the patient didn't know how painful he would be before the operation, and they didn't force Ms. Zhu to use this product. Everything will follow Ms. Zhu's own wishes.

There is some truth in the hospital's response. Later, the two sides negotiated, and the hospital also promised to refund half of Ms. Zhu's expenses, that is, 500 yuan, but Ms. Zhu did not agree. I think the plan put forward by the hospital is actually very reasonable. If she takes the legal route, Ms. Zhu will have to find a lawyer to file a lawsuit and spend more money. 1 0,000 yuan is unnecessary. The scheme put forward by the hospital can be said to be the best of both worlds, which not only keeps the reputation of the hospital, but also allows Ms. Zhu to take back 500 yuan.

However, I think the hospital's approach still has some prospects. For example, they should tell Ms. Zhu about the existence of this product before surgery, and then tell Ms. Zhu that if he is too painful, he can choose to use this product, so that Ms. Zhu will not have a bad experience and there will be no such contradiction between the two sides. I don't think Ms. Zhu wants the hospital to tell her in advance that she will use this product. She just wants the hospital to introduce this product before surgery.