12345 integrate "Internet+government services" to promote the establishment of a happy Shenyang. With the full cooperation of the general office of the municipal government and other relevant departments, 96 123, 12345 and 123 15 complaint hotlines were successfully integrated and a new "65438" was built.
The hotline platform is a comprehensive government service platform built by the government, a fast channel to solve the demands of the business environment, a service window for the convenience and benefit of the people, one of the important livelihood projects of the municipal party committee and municipal government, and one of the important brands for Shenyang to build an international business environment.
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12345 is used to help applicants solve difficulties and problems encountered in life and production, and it is a platform for the municipal party committee and municipal government to pay attention to people's livelihood and listen to public opinions.
The mayor's public telephone work adheres to the principle of seeking truth from facts and acting according to the rules. All kinds of problems reflected by the masses, in line with the provisions of the policy, should be dealt with in a timely manner and resolved as soon as possible; Do not meet the policy requirements, to convince and explain the truth. Do everything with results, reply to calls and letters.
The mayor's public telephone work adheres to the principle of graded responsibility and centralized handling. All districts and counties (autonomous counties, cities) people's governments and municipal government departments should seriously handle the problems reflected by the public telephone and the matters assigned by the mayor's public telephone duty room, and reply in time.
People's Daily Online-Shenyang: 12345 Citizen Service Hotline officially opened.
Baidu Encyclopedia-12345