Letter of apology to customers 1 My most distinguished and important friend:
Thank you for your concern and support all the time. Your recognition is the highest honor of all members, and we always cherish and cherish it.
We always insist on providing customers with the best quality and perfect products. To this end, we constantly improve the quality of products to meet your high-grade needs. Recently, a batch of goods has been upgraded and shipped in large quantities, resulting in insufficient supply of pallets in outer packaging cartons. In order not to affect the orders of agents and end customers, especially the pre-sale orders of Double Eleven, we took urgent remedial measures to temporarily replace the EVA inner tray in the carton with pearl cotton. This will have a slight impact on the overall aesthetics of product packaging, but the quality of product solutions will remain unchanged. Nevertheless, we still feel extremely sorry, because the pursuit of Excellence is our commitment to users, and we never allow ourselves to have any defects. In order to express this apology, we specially added a small gift as compensation, hoping it would bring us sincere hearts.
I will continue to adhere to the concept of achieving the ultimate user experience and lead the industry with product differentiation. I hope we can walk together and share this joy. I hope your life is happy!
Letter of apology to the customer responsible person of 2 XX machinery co., ltd:
Hello!
Thank you for your consistent trust and love for our company over the years! It is with your support and help that we can persist in difficult and unfavorable situations and provide you with quality products with a professional spirit and a highly responsible attitude.
As you know, since the beginning of this year, there has been a serious "labor shortage" everywhere, and our company is no exception. After the Spring Festival, the employment rate dropped sharply. Although we have created conditions and recruited batches of employees one after another, so far, we have not recovered to the best level last year.
We are a professional manufacturer, not only the manufacturing equipment should be excellent, but also the operating skills of employees should be excellent. For new workers, we must spend enough time and energy on operational skills training. Without skilled employees, we are not allowed to go to work for actual production. In terms of products, we would rather do less than do worse. You must agree to this.
Since the beginning of this year, the local government has further increased energy conservation and emission reduction measures, which has made us worse. Many enterprises have been seriously troubled by power outages, power cuts and water cuts. Up to now, our area still has power supply every other day, which has existed for a long time; Not only is our company greatly affected, but many of our online suppliers often delay delivery. Embarrassed, the production plan we have to compress is often difficult to complete. We are extremely anxious about this!
Fortunately, after several months of training, the new workers we recruited have been qualified one after another. Our generators have also been commissioned to generate electricity, so that we can effectively overcome the difficulties of power failure and power limitation; For online suppliers, we have implemented assistance measures, and we believe that we can basically supply goods in the future. In the next two years, we will basically have normal production capacity and strive to restore the product output to the best level last year.
Dear old friend, your company is our old customer. Over the years, you have given us great support and care. We should repay you with high-quality products and timely delivery. But this year, due to our helplessness, it has caused great inconvenience to your company, and we deeply regret it!
Next, with the continuous improvement of our output, we will regard your company as our priority supplier, deliver on time with good quality and quantity, and express our sincere apologies with our practical actions!
I hope to get your's understanding and your trust and support as always! Thanks again!
20xx August 5th
Letter of apology to customers 3 Dear Ms. Sun,
Hello!
First of all, thank you very much for staying at CITIC Jinggangshan Conference Center Hotel. At the same time, we are extremely sorry for what happened in the morning of May 10! Our hotel attaches great importance to this problem. The general manager of the hotel talked with relevant departments and employees, asking for training in place. I sincerely apologize for the inconvenience caused by our work mistakes! Due to poor communication between hotel staff, you had a very unpleasant stay experience. I sincerely hope that you believe that we will never allow our employees to treat distinguished guests like you. Of course, we also hope to stay in our hotel again at your convenience, and I very much hope to apologize to you in person. Hereby, pay tribute! I wish you the best of health! All the best!
administration department
20xx May 10
Letter of apology to customers 4 Dear friends:
Hello! Thank you very much for choosing Jedilos Philip Rose! All the staff in philip roth sincerely wish you a happy life and a happy family!
Due to the strict quality control of the baby, the delivery speed is slow, and the delivery time is delayed due to the untimely delivery and slow logistics speed, I sincerely apologize to you and sincerely say "I'm sorry to have kept you waiting"! What moved us most was that you didn't blame us at all and urged us. We are very happy to meet such an understanding and open-minded buyer.
When I was sitting at my desk writing this letter to my parents, philip roth had known you for almost two years. It is our happiest thing to let you buy a good and cheap baby! Your satisfaction is our greatest gain!
If the baby is satisfied, please give us a perfect score of 5 points, with more than 20 words of praise, and the system will automatically send you a 20 yuan store coupon. If you use my ID number to buy any baby in our store again, you can use coupons to reduce the price according to the total amount! The coupon is valid for 60 days. )
When I saw thousands of users choose Philip Rose, and saw every affirmation and support left by friends in our shopping evaluation, my heart was full of gratitude and responsibility! Your support makes us more deeply realize that making the best shoes, providing the best service, customer's demand and trust are our eternal pursuit and premise, and we will uphold this concept and bring you more comfortable service!
The new development of Philippe Rose has been initially completed, and the summer models are also in full swing. We will increase communication opportunities with you, so that some old customers can see our new models in advance and make improvements according to your opinions. We also want to invite some old customers to try on our newly developed models for free and make a more accurate foot feel report. We also want to invite you to our company for face-to-face communication. We also want to … everything we think is because of your dependence on us! We will make shoes step by step and provide good service. I hope to get your continuous attention. Turn your trust in us into the driving force of our work and decorate your beautiful life.
Thank you for reading the heart sound of this emerald rose in your busy schedule. With your trust and tolerance, we will work harder to repay your love for us. I hope you can continue to witness our growth!
Letter of apology to customers 5 Dear customers:
Since the new factory of our company was put into operation on xx, xx, the production capacity has been improved to a certain extent. However, due to the fact that part of our current twist production process is manual operation, and the automatic production line equipment is still being installed and debugged, product sales have been in the peak season since the end of August, and our current production capacity growth can't keep up with the substantial increase in customer sales in the national market, and the supply of goods can't fully meet the needs of customers, which leads to your goods not being delivered on time and in full according to the order, which affects your sales. We are here to express our deep apologies to you!
In order to solve the current gap between supply and demand, our company has increased the recruitment of production workers, planned to add two new production lines, and stepped up the installation and debugging progress of automatic production line equipment. It is expected that the production capacity of our company will be fully relieved in the near future.
Thank you for your understanding and strong support!
I am here to convey
Salute!
Apologize
Xx，xx，XX，XX
Letter of apology to customers 6 Dear General XX:
Hello!
First of all, thank you very much for your concern and support in the cooperation with our company. I have received your "Information about All Employees of XXXX Co., Ltd.", which has caused some psychological harm to customers in some areas of XXXX, and also caused irreparable great losses to the reputation and image of our company! At the same time, it also exposed the problems of dereliction of duty, accountability and investigation in the operation and management of our enterprise, as well as the lack of basic management and special time emergency handling ability.
Whereas XXXX has made the following decision:
Employee XXXX compensates your company and yourself for losses, including: XXXX, XXXX. I'm sorry for all the troubles caused to you during this period!
I hope your company and Mr. Lin will continue to trust and support XXXX in the future. Let's work hard for * *, maintain the good image of the company and develop friendly and cooperative relations!
I am here to convey
Salute!
Letter of apology to customers 7 Dear friends:
Hello! Thank you very much for choosing Jedilos Philip Rose! All the staff in philip roth sincerely wish you a happy life and a happy family!
Due to the strict quality control of the baby, the delivery speed is slow, and the delivery time is delayed due to the untimely delivery and slow logistics speed, I sincerely apologize to you and sincerely say "I'm sorry to have kept you waiting"! What moved us most was that you didn't blame us at all and urged us. We are very happy to meet such an understanding and open-minded buyer.
When I was sitting at my desk writing this letter to my parents, philip roth had known you for almost two years. It is our happiest thing to let you buy a good and cheap baby! Your satisfaction is our greatest gain!
Apologizer: XXX
Time: XXXX, xx, xx, xx, xx.
Letter of apology to customers 8 Dear XXX:
Hello!
Recently, due to the abnormal noise in the building, it has brought you and your family a lot of influence and inconvenience. On behalf of XXX team, we would like to express our deep apologies to you and your family!
Thank you sincerely for your close attention and strong support in the process of XX project from early construction to smooth delivery. As the representative of high-end quality real estate in XX city and even the whole country, XX project embodies the intention and wisdom of our XX team and brings together many owners and customers who advocate high-end quality life like you, for which we are deeply proud and responsible.
Looking at the architecture at home and abroad, reviewing the construction and debugging of XX project once again confirms the law that "architecture is always a defective art". Even if a lot of preparatory work is done and the design and construction are strictly controlled in the process, problems cannot be absolutely avoided. However, we promise that through careful investigation and prevention in advance, timely response and thoughtful service, all possible problems will be avoided in advance and the problems that have occurred will be solved quickly. We firmly believe that only by building and constantly improving high-quality real estate projects and providing meticulous and thoughtful property services can we live up to the choice and trust of you and other owners and customers and fundamentally strengthen the brand of XX Group.
At present, the problems you found have been thoroughly handled and solved. We are deeply sorry for the impact and inconvenience caused to you and your family. We sincerely hope that you will give us more understanding and continue to support our work, create harmony and happiness for the big family, and promote and realize the continuous improvement of the brand value of XXX real estate and the reputation of XXX property service.
On the occasion of Mid-Autumn Festival and National Day, on behalf of XXX team, we would like to extend our most sincere thanks and best wishes to you and your family. Thank you for your support and help all the time. I wish you and your family a Mid-Autumn Festival reunion and a happy family!
Xxx team
Xx，xx，XX，XX
Letter of apology to customers 9 Dear * General Manager,
Hello!
First of all, thank you very much for your concern and support in the cooperation with our company. We are very concerned about your * * Work Performance Report and are deeply shocked by all the actions of the salesman. After investigating and verifying the evidence of the incident, on behalf of all employees of * * * Co., Ltd., I sincerely apologize for all the serious violations committed by salesman * * during the dispatch period! As a responsible brand enterprise, we feel deeply guilty and self-reproach for such a thing! The occurrence of this incident has caused some psychological harm to customers who have always trusted and supported * * * * in some areas, and also caused irreparable huge losses to the reputation and image of our company! At the same time, it also exposed the problems of dereliction of duty, accountability and investigation in the operation and management of our enterprise, as well as the lack of basic management and special time emergency handling ability.
In view of * *' s serious breach of trust, which damages the reputation of our company and customers, false information, false refund, false reimbursement, borrowing money from customers, accepting kickbacks and other serious violations, it has brought extremely bad influence and caused serious reputation damage. For the normal and orderly development of business and good corporate image, our company has made the following decision on * * through research:
The employee * * will be dismissed immediately and all employees of the company will be informed; Publicize it on the company website from now on for one year; Continue to recover all the money owed to the company and take legal action when necessary;
At the same time, the company will compensate you and yourself for the losses caused by * * during this period, including * *, * *, * * and other related expenses, which will be paid by the sales manager Sun. Once again, I apologize for all the troubles caused by * * during this period!
I hope your company and Mr. Lin will continue to trust and support * * in the future. Let's work hard for * *, maintain the good image of the company and develop friendly and cooperative relations!
I am here to convey
Salute!
xx
20xx year x month x day
Letter of apology to customers 10 Dear members of Shanghai XX,
Hello! XX Group has been deeply loved by its members and friends since it settled in Shanghai in xxx. For eight years, you have been with XX and witnessed the growth and development of XX. XX is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone!
On July 26th, 2zzz, XX ushered in the official opening of the second largest organic farm, TZ Farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.
In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in XX, and fully feel the freshness and health of XX without pesticides and fertilizers, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.
thank you very much for your support！ I wish you and your family good health!
Shanghai XX group
Letter of apology to customers 1 1 Dear customers,
Since the new factory of our company was put into operation on XX, XX, the production capacity has been improved to a certain extent.
However, due to the fact that part of our current twist production process is manual operation, and the automatic production line equipment is still being installed and debugged, product sales have been in the peak season since the end of XX, and our current production capacity growth can't keep up with the substantial increase in customer sales in the national market, and the supply of goods can't fully meet the needs of customers, which leads to your goods not being delivered in full and on time according to the order, which affects your sales. We are here to express our deep apologies to you!
In order to solve the current gap between supply and demand, our company has increased the recruitment of production workers, planned to add XX production lines, and stepped up the installation and debugging progress of fully automatic production line equipment. It is expected that the production capacity of our company will be fully relieved in the near future.
Thank you for your understanding and strong support!
Tang Qisong!
General manager: XX
XXXX Limited
Letter of apology to customers 12 Dear QQ users,
Some time ago, a well-known dispute broke out between Tencent and 360 Company. Finally, under the coordination of the Ministry of Industry and Information Technology and other government departments, this dispute came to an end, and the safety and rights of QQ users were guaranteed. Here, we sincerely apologize to all users who have been troubled by this incident! We humbly accept informed criticism from the Ministry of Industry and Information Technology and other government departments, and will earnestly implement the follow-up work according to relevant requirements. We will also listen carefully, summarize and draw lessons from your opinions and criticisms in this process.
From a painful experience, the way we deal with it and communicate with users has a lot to reflect on. At first, we focused on such questions as "who is right and who is wrong" and "right and wrong", but at the same time we ignored the user's feelings.
As an early and large-scale enterprise, as an industry leader, we should pay more attention to users' feelings; If we can communicate with you more fully and give you a chance to better understand the risks and problems before making that "difficult decision", the evolution of the whole incident may be another scene.
After the incident, we got a lot of information from users, media and industry experts, including opinions, suggestions and criticisms. No matter from which angle, it is our luck to get your's help, and it is also our harvest in this incident. You may not be able to imagine how important these opinions are to us. It is your's opinion that will be the key driving force for Tencent's strategic transformation and enterprise upgrading.
It is based on this understanding that the company leaders put forward in a letter to employees not long ago: "This is not the worst moment; There is no best moment; Let's let go of our anger; Let us remain in awe; Let's open the door to the future. " We believe that after this incident, with the promotion of the government, the era of "competition under the sun" that we have been longing for will finally come. Tencent will also embrace this era with users and the industry with a more open mind.
With the continuous growth of QQ users, we understand that our responsibility is becoming more and more important. In the face of responsibility, we must demand more from ourselves and do better. This mentality also allows us to better understand your troubles in this incident. Therefore, we sincerely apologize to you again and hope to get your support in the future.
No matter past, present or future, our wish is the same: to be with you.
xxx
date month year
Letter of apology to customers 13 Dear friends of Shanghai xxx:
Hello! Xxxx Group has been deeply loved by its members and friends since it settled in Shanghai in 20xx. For eight years, you have been with xxxx and witnessed the growth and development of xxxx. Xxxx is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone!
On July 26th, 20xx, xxxx ushered in the official opening of TZ Farm, the second largest organic farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.
In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in xxxx, and fully feel the freshness and health of "no pesticides and no fertilizers" xxxx, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.
thank you very much for your support！ I wish you and your family good health!
I am here to convey
Salute!
Xx，xx，XX，XX
Letter of apology to customers 14 Dear customers,
As I started business on August 20th, 20xx 15, the company's original customer service hotline 400-6 18-6502 could not be used normally due to network problems. It has caused inconvenience to the vast number of corporate customers, and I hereby express my deep apologies to the vast number of users!
In order to solve the current network problems, our company is now opening a group telephone, and the original 400 telephone will be restored in September 1 1 day of 20xx. Welcome customers to call our company. thank you
Thank you for your understanding and strong support!
Tang Qisong!
Shanghai jingyi enterprise management consulting co., ltd
20xx September 10
Letter of apology to customers 15 Dear customers,
Hello!
Since our new factory was put into operation on September 22nd, 20xx, the production capacity has been improved to some extent.
However, due to the fact that part of our current twist production process is manual operation, and the automatic production line equipment is still being installed and debugged, product sales have been in the peak season since the end of August, and our current production capacity growth can't keep up with the substantial increase in customer sales in the national market, and the supply of goods can't fully meet the needs of customers, which leads to your goods not being delivered on time and in full according to the order, which affects your sales. We are here to express our deep apologies to you!
In order to solve the current gap between supply and demand, our company has increased the recruitment of production workers, planned to add two new production lines, and stepped up the installation and debugging progress of automatic production line equipment. It is expected that the production capacity of our company will be fully relieved in the near future.
Thank you for your understanding and strong support!
Tang Qisong!
I am here to convey
Salute!
General Manager: Fang xx
Hubei xx science & industry trade co., ltd
20xx year x month x day