1. 12345 "Non-emergency rescue service system" is used to help applicants solve difficulties and problems encountered in life and production, and it is a platform for the municipal party committee and the municipal government to pay attention to people's livelihood and listen to public opinions.

Second, most of the 12345 hotlines are only responsible for transferring, and there is no feedback on the problems reflected by everyone, and the intensity is limited. It feels more like a decoration. The scope of authority of the mayor's hotline 12345 can be expanded, and the problems reflected by the people can be traced back and rectified, and the time for feedback to the people can be specified to avoid only information input and no information output.

Iii. 12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public * * service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , and provide "7×24 hours".

4. The hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

Additional information about 12345:

On June 6th, 1 year, the Guiding Opinions of the General Office of the State Council on Further Optimizing the Local Government Service Hotline was issued to further optimize the local government service hotline and improve the government's service level to enterprises.

202 1 June1day, Beijing 12345 minors protection hotline was officially opened, and Shanghai 12345 minors protection hotline was opened.