Facing the choppy competition tide in the medical market, the hospital has always adhered to the service tenet of "patient-centered", taking patient satisfaction and dissatisfaction as the starting point and destination of hospital work, and has successively launched a series of convenience service measures, which have been well received by the majority of patients. For example, the system of "patients choosing doctors" was introduced for the first time in the city, and an inquiry system of hospitalization expenses was opened to establish and save outpatient medical records for outpatients. At the same time, 14 commitments and more than 20 convenience measures were made public to the public, and the average price of drugs was reduced by 30% through centralized bidding and procurement, which really benefited the majority of patients and won wide acclaim from the society.