Property fee collection standard
Property service fee instruction proportion standard unit: Yuan/building square meter service level service fee standard elevator fee standard fluctuation range (%) 12 floor above 12 floor below 0.80.30.35 10 floor below 0.60.3010 floor below 0.
Basic situation: the community is closed; Not less than three thousandths of the total residential construction area is used for property management services; Greening rate
More than 35% (including water surface); Have a certain scale of garden landscape; Leisure activity center and venue 1500 square meters or more; More than 300 square meters of fixed activity hall; No less than 65,438 dedicated fixed parking spaces +0 /3 households; Having a building visual intercom system, a monitoring system, an electronic patrol system or three or more other safety precautions; Have a fixed sports ground (place). Housing and road plans, publicity and publicity columns are set up at the main entrances and exits of residential areas. All public facilities such as intersections, buildings, doors and households are well marked, standardized and beautiful.
Service content (1) Housing management: 1. Manage houses and supporting facilities according to relevant laws and regulations and owners' conventions. 2. The appearance of the house (including the roof and terrace) is intact and clean; Male * * * stair wall, ground without damage; External walls and public * * * spaces are free from posting, scribbling, scribbling and hanging; Outdoor signboards, billboards and neon lights shall be set up in accordance with regulations and kept clean and orderly. 3, in violation of the planning of unauthorized construction and unauthorized change of housing use phenomenon timely suggestions, and report to the relevant departments in accordance with the law. 4. The balcony is closed and the specifications and colors are consistent. 5, air conditioning installation location is unified, conditional organization and implementation of condensed water centralized discharge. 6, housing decoration according to the provisions of the implementation of decoration management service system; Sign a decoration management agreement with the owner and decoration company, and check the decoration application plan and approval record; Pass management shall be implemented for decoration vehicles and decoration personnel entering and leaving residential areas; Patrol and inspect the decoration site, with daily patrol records and acceptance procedures; Timely put forward suggestions on the phenomenon of unauthorized demolition and alteration of pipelines, destruction of housing structure and damage to the interests of others, and report serious problems to relevant departments for handling; Supervise the timely removal of decoration garbage.
Service content (II) Maintenance of facilities and equipment: 1. The maintenance system is sound, the workplace is clearly stated, the work standards and post responsibility system are clear and well implemented. 2. The public facilities and equipment operate normally according to the division of responsibilities for supporting construction management of the project, with equipment account, operation records, inspection records, maintenance records and maintenance records; There are emergency plans, on-site treatment measures and treatment records for equipment failures and major or unexpected events. 3. Implement a 24-hour service duty system. Arrive at the site within half an hour of urgent repair, and make an appointment to arrive at the site at the time agreed by both parties, with a return visit rate of over 90%. 4, water, electricity, elevators, monitoring and other equipment operators skilled, strictly abide by the operating procedures and maintenance specifications. 5. Roads and parking lots should be unblocked, and traffic signs should be complete and standardized. 6, corridor lights, landscape lights and other public lighting equipment intact rate reached more than 98%. 7. The computer room should be clean, the main facilities and equipment should be clearly marked and complete, and there should be obvious signs and preventive measures for hidden dangers that endanger personal safety. 8, rain wells, manure wells check once a month, according to the need to clean and dredge regularly, keep unobstructed, no jam spillover. 9. After receiving the notice of water and power cut from relevant departments, notify the user in advance according to the specified time.
Service content (3) Maintenance of public order: 1. The gatehouse is beautiful and tidy, and the staff are dressing up. Designated personnel are on duty 24 hours a day, and the main entrances and exits are not less than 12 hours. Verify the entry of motor vehicles into the area; Registration and replacement of foreign motor vehicles; There are deceleration facilities and no-sounding signs. 2, according to the provisions of the route and time patrol, not less than 12 times a day, key parts of residential areas patrol once every 2 hours.
, and make inspection records. Ask suspicious personnel during the inspection, and report to the relevant departments in time when finding hidden dangers and accidents of fire or public security. 3. Public entertainment facilities and pools in residential areas shall be provided with safety warning signs. 4, guide motor vehicles in and out of residential areas, orderly driving and parked in the designated location. Non-motor vehicles are parked neatly. 5. A central monitoring room is set up to implement 24-hour safety monitoring and record it in time. 6. Take care of public property, including fire-fighting equipment and manhole covers, rain screens, sketches, flowers and trees. 7. There are emergency plans for emergencies such as fire and flood. 8, regular fire training for service personnel, to ensure smooth fire exits, fire fighting equipment can be started at any time.
Service content (4) Cleaning service
: 1. The public areas (hardened ground, primary and secondary roads) of the community are cleaned 1 time every day, which is clean and tidy; Outdoor signs, billboards, mailboxes, etc. Wipe it twice a week. 2, public * * * area daily cleaning by designated personnel, keep public * * * area clean without sundry. 3. Public corridors are cleaned every day 1 time; The stair handrails should be scrubbed 1 time every day to keep them clean and tidy. 4, according to the actual situation of residential areas, reasonable layout of trash cans, dustbins, garbage bags. 5, regularly collect garbage every day, garbage removal Nissan Nissin, no trash can, trash can overflow phenomenon. 6. Garbage facilities shall be cleaned every day 1 time, without peculiar smell. 7, male * * * area glass scrub once a week. 8, the main road, the main road of water, snow, fireworks sundry clear in time. 9, cleaning patrol, corridor without hanging, graffiti, disorderly pile up, etc. 10, establish a disinfection management system, carry out disinfection work according to the actual situation, put disinfection drugs in time, and effectively control the breeding of harmful organisms such as rats, cockroaches, mosquitoes and flies. 1 1. Keeping pets conforms to relevant regulations, and the violators shall be persuaded and reported to relevant departments for handling.
Service content (5) Greening and maintenance management: 1, flowers and trees grow well, without dying or hanging trees, pruning in time, appropriate density and good ornamental effect; The tree shape conforms to the natural characteristics, and the plastic plants keep a certain shape. Dead trees should be cleared within a week and replanted at any time. 2. The lawn grows neatly and is trimmed on time. Remove weeds in time and effectively control the breeding of weeds; No garbage, cigarette butts, scraps of paper, etc. 3. Hedges are densely covered with branches and leaves, and should be trimmed when they exceed the horizontal line of 10 cm. There are no dead branches, leaves and sundries at the root of the hedge, and the trimming waste shall be removed on the same day. 5, according to the climate and season, timely organization of watering, fertilization and loosening, flowers and trees grow well. 6, timely organize antifreeze to keep warm, prevent pests and diseases, and there are no obvious signs of pests and diseases. 7, garden buildings and ancillary facilities in good condition, clean and undamaged. 8. There are billboards in the green space to remind people to take care of greening.
Service content (VI) Integrated management service: 1. Establish property management system and service quality management system, formulate perfect property management plan and organize its implementation. 2. Sign the property management service contract according to the specifications, and publish the property management service items, contents and property management service fee standards according to the contract. 3. The service personnel shall be neatly dressed, wear signs, have standardized language and provide civilized service. 4.80% of managers hold property management certificates, and 100% of special operators should hold valid certificates issued by the government or professional departments. 5, extensive use of computers for owner information, housing files, equipment files, fees.
Management, daily office management, etc. 6, establish and improve the file management system (including property completion acceptance data, equipment management files, owner information, daily management files, etc.). ), all kinds of basic data, account statements and atlas are sound and well preserved. 7. Set up a "service center", publicize the contact number, have management personnel to receive residents 24 hours a day, handle public affairs within the scope of the property management service contract, and accept residents' consultation and complaints, with an effective complaint handling rate of 100%. 8 provide paid special services and agency services, and publicize service items and charging standards. 9. Pay a return visit in the form of home visit, owner's forum, telephone communication and questionnaire survey, and the return visit rate is over 85%. And improve the weak links. 10, establish and improve the financial management system, and publish the income and expenditure of property management service fees once every six months. 1 1. Establish a ledger of * * * core facilities and equipment maintenance fund, with clear and accurate accounts, use the * * * core facilities and equipment maintenance fund according to regulations, and regularly announce the deposit and use of the maintenance fund.
assistant
Basic situation: the community is closed; There are enough houses for property management services; Greening rate
More than 30% (including water surface); Greening and leisure activity center, site 1000 m2; More than 200 square meters of fixed activity hall; Having a building visual intercom system, a monitoring system, an electronic patrol system or one or more other safety precautions; There is a sports ground. The main entrances and exits should be provided with residential area plan schematic diagram and publicity column. Sites with roads, buildings, doors, households and other public facilities should be clearly marked.
Service Content (1) Housing Management
: 1. Provide management services for houses and supporting facilities according to relevant laws, regulations, policies and owners' conventions. The appearance of the house (including the roof and terrace) is intact and tidy; * * * Staircase walls and floors are undamaged; External walls and public * * * spaces are free from posting, scribbling, scribbling and hanging; Outdoor signboards, billboards and neon lights shall be set up in accordance with regulations and kept clean and orderly. 3, in violation of the planning of unauthorized construction and unauthorized change of housing use phenomenon timely suggestions, and report to the relevant departments in accordance with the law. 4. The balcony is closed, and the air conditioning installation is unified and orderly. 5, house decoration according to the provisions of the decoration management service system; Sign a decoration management agreement with the owner and decoration company, and check the decoration application plan and approval record; Pass management shall be implemented for decoration vehicles and decoration personnel entering and leaving the community; Patrol and inspect the decoration site, with daily patrol records and acceptance procedures; Timely put forward suggestions on the phenomenon of unauthorized demolition and alteration of pipelines, destruction of housing structure and damage to the interests of others, and report serious problems to relevant departments for handling; Supervise the timely removal of decoration garbage.
Service content (II) Maintenance of facilities and equipment: 1. The maintenance system is sound, the workplace is clearly stated, the work standards and post responsibility system are clear and well implemented. 2. Public facilities and equipment are in normal operation according to the division of responsibilities for supporting construction management of the project, well maintained, with a complete maintenance system and equipment operation records; There are emergency plans, on-site treatment measures and treatment records for equipment failures and major or unexpected events. 3. Implement a 24-hour service duty system. Arrive at the site within half an hour of urgent repair, and make an appointment to arrive at the site at the time agreed by both parties, with a return visit rate of over 85%. 4, water, electricity, elevators, monitoring and other equipment operators skilled, strictly abide by the operating procedures and maintenance specifications. 5. The road is flat and the parking spaces are neatly divided. 6, corridor lights * * * lighting equipment intact rate of more than 95%. 7. The computer room should be clean and tidy, with clear and complete identification of main facilities and equipment, and clear hidden dangers endangering personal safety.
Signs and preventive measures. 8, rainwater wells, manure wells check once every quarter, according to the need to clean and dredge regularly, keep unobstructed, no jam overflow. 9. After receiving the notice of water and power cut from relevant departments, notify the user in advance according to the specified time.
Service content (3) Maintenance of public order: 1. The guard room is clean and tidy, and the staff are dressing. Designated personnel are on duty 24 hours a day, with the duty time of main entrances and exits not less than 10 hour. Verify the entry of motor vehicles into the area; Registration and renewal of foreign motor vehicles. 2, in accordance with the provisions of the line and time for 24 hours of uninterrupted patrol, not less than 8 times, the key parts of the community once every 3 hours, and make inspection records. Ask suspicious personnel during the patrol, and report to relevant departments in time when finding fire or security risks and accidents. 3. Public entertainment facilities and pools in residential areas shall be provided with safety warning signs. 4, guide motor vehicles in and out of residential areas, orderly driving and parked in the designated location. Non-motor vehicles are parked neatly. 5. A central monitoring room is set up to implement 24-hour safety monitoring and record it in time. 6. Take care of public property, including fire-fighting equipment and manhole covers, rain screens, sketches, flowers and trees. 7. There are emergency plans for emergencies such as fire and flood. 8, regular fire training for service personnel, to ensure smooth fire exits, fire fighting equipment can be started at any time.
Service content (4) Cleaning service: 1. The public areas (hardened ground, primary and secondary roads) of the community are cleaned 1 time every day, which is clean and tidy; Outdoor signs, billboards, mailboxes, etc. Erased every week 1 time. 2, public * * * area daily cleaning by designated personnel, keep public * * * area clean without sundry. 3. Male * * * cleans the corridor twice a week; Wipe the handrails twice a week to keep them clean and tidy. According to the actual situation of residential areas, garbage bins, garbage bins and garbage bags are reasonably arranged. 5, regularly collect garbage every day, garbage removal Nissan Nissin, no trash can, trash can overflow phenomenon. 6, garbage facilities cleaning twice a week, no smell. 7. Wipe the glass in public areas twice a month. 8, the main road, the main road of water, snow, fireworks sundry clear in time. 9, cleaning patrol, corridor without hanging, graffiti, disorderly pile up, etc. 10, establish a disinfection management system, carry out disinfection work according to the actual situation, put disinfection drugs in time, and effectively control the breeding of harmful organisms such as rats, cockroaches, mosquitoes and flies. 1 1. Keeping pets conforms to relevant regulations, and the violators shall be persuaded and reported to relevant departments for handling.
Service content (5) Greening maintenance management
: 1, the flowers and trees grow normally, the greening effect is good, and the ornamental effect is good. Not dead, not hanging trees, not skewed. Dead trees should be removed in time and replanted in time. 2, the lawn grows neatly, keep pruning. 3. Clear the lawn weeds in time to effectively control the breeding of weeds; No garbage, no cigarette butts and scraps of paper. When the hedge exceeds the horizontal line, it should be trimmed. There are no dead branches, leaves and sundries at the root of the hedge, and there are no dead plants and obvious baldness in the pruning waste. 5, according to the climate and season, timely organization of watering, fertilization and loosening, flowers and trees grow well. 6, timely organize antifreeze to keep warm, prevent pests and diseases, and there are no obvious signs of pests and diseases. 7, garden buildings and ancillary facilities in good condition, clean and undamaged. 8. There are billboards in the green space to remind people to take care of greening.
Service content (VI) Integrated management service: 1. Establish property management system and service quality management system, formulate a relatively perfect property management plan and organize its implementation. 2. Sign the property management service contract according to the specifications, and publish the property management service items, contents and property management service fee standards according to the contract. 3. The service personnel shall be neatly dressed, wear signs, have standardized language and provide civilized service. 4.70% of managers hold property management certificates, and 100% of special operators should hold valid certificates issued by the government or professional departments. 5. Use the computer to obtain information from the owner and charge a fee.
Management, daily office management, etc. 6, establish and improve the file management system (including property completion acceptance data, equipment management files, owner information, daily management files, etc.). ), all kinds of basic data, account statements and atlas are sound and well preserved. 7. Set up a "service center" and publicize the service contact number. During the day, managers receive residents, handle public affairs within the scope of property management service contracts, and accept residents' consultations and complaints. The effective complaint handling rate is 100%. 8 provide paid special services and agency services, and publicize service items and charging standards. 9, take home visits, owners' seminars, telephone communication, questionnaires and other forms to carry out return visits, return visit rate reached more than 80%. Improve the weak links. 10, establish and improve the financial management system, and publish the income and expenditure of property management service fees once every six months. 1 1. Establish a ledger of * * * core facilities and equipment maintenance fund, with clear and accurate accounts, use the * * * core facilities and equipment maintenance fund according to regulations, and regularly announce the deposit and use of the maintenance fund.
Three levels
Basic situation: the community is closed; Having a fixed management service room; Greening rate
More than 25%; More than 500 square meters of green leisure activity centers and venues; Fixed activity hall 100 square meters; There are simple sports equipment and facilities. The main entrances and exits should be provided with residential area plan schematic diagram and publicity column. There are road signs, and public facilities such as buildings, doors and households are clearly marked.
Service Content (1) Housing Management
: 1. Provide management services for houses and supporting facilities according to relevant laws, regulations, policies and owners' conventions. 2. The appearance of the house (including the roof and terrace) is intact and clean; External walls and public * * * spaces are free from posting, scribbling, scribbling and hanging; 3, outdoor signs, billboards, neon lights in accordance with the provisions, neat and orderly. 4, in violation of the planning of unauthorized construction and unauthorized change of housing use phenomenon timely suggestions, and report to the relevant departments in accordance with the law. 5. The balcony is closed and orderly. 6, housing decoration according to the provisions of the implementation of decoration management service system; Sign a decoration management agreement with the owner and decoration company, and check the decoration application plan and approval record; Pass management shall be implemented for decoration vehicles and decoration personnel entering and leaving residential areas; Patrol and inspect the decoration site, with daily patrol records and acceptance procedures; Timely put forward suggestions on the phenomenon of unauthorized demolition and alteration of pipelines, destruction of housing structure and damage to the interests of others, and report serious problems to relevant departments for handling; Supervise the timely removal of decoration garbage.
Service content (II) Maintenance of facilities and equipment: 1. The maintenance system is sound, the workplace is clearly stated, the work standards and post responsibility system are clear and well implemented. 2. The public facilities and equipment are in normal operation according to the division of responsibilities of supporting construction management of the project, well maintained, with a complete maintenance system, equipment operation records and records of equipment failures and major accidents. 3. Implement a 24-hour service duty system. The emergency repair 1 hour will arrive at the site, and both parties will arrive at the site at the agreed time, with a return visit rate of over 75%. 4, equipment operators strictly abide by the operating procedures and maintenance specifications. 5. The road is flat and the parking spaces are neatly divided. 6, corridor lights * * * lighting equipment intact rate of more than 90%, according to the provisions, time switch. 7. The computer room should be clean and tidy, and the main facilities and equipment should be clearly marked and complete, and the hidden dangers endangering personal safety should be clearly marked and preventive measures should be taken. 8, rain wells, manure wells check once every six months, according to the need to clean and dredge regularly, keep unobstructed, no jam overflow. 9. After receiving the notice of water and power cut from relevant departments, notify the user in advance according to the specified time.
Service content (3) Maintenance of public order: 1. The guard room is clean and tidy, and the staff are dressing. Designated personnel shall be on duty 24 hours a day, and the main entrances and exits shall be on duty for at least 8 hours. Verify the entry of motor vehicles into the area; Registration and renewal of foreign motor vehicles. 2, in accordance with the provisions of the route and time for patrol, patrol not less than 6 times a day, and make patrol records. Ask suspicious personnel during the patrol, and report to relevant departments in time when finding fire or security risks and accidents. 3. Public entertainment facilities and pools in residential areas shall be provided with safety warning signs. 4, guide motor vehicles in and out of residential areas, orderly driving and parked in the designated location. Non-motor vehicles are parked neatly. 5. Take care of public property, including fire-fighting equipment and manhole covers, rain screens, sketches, flowers and trees. 6. The fire escape is clear, and the fire fighting equipment can be started at any time.
Service content (4) Cleaning service: 1. The public areas (hardened ground, primary and secondary roads) of the community are cleaned 1 time every day, which is clean and tidy; Outdoor signs, billboards, mailboxes, etc. Wipe 1 time every half month. 2. Public corridors are cleaned weekly 1 time; The stair handrails should be scrubbed 1 time every week to keep them clean and tidy. 3, according to the actual situation of residential areas, reasonable layout of trash cans and bins. 4. Collect garbage regularly. 5, garbage removal Nissan Nissin, no trash can, trash can overflow phenomenon. 6. The garbage facilities shall be cleaned 1 time every week without peculiar smell. 7. Scrub the glass in public areas 1 time every month. 8, the main road, the main road of water, snow, fireworks sundry clear in time. 9, according to the actual situation to carry out disinfection work, timely delivery of disinfection drugs, effectively control the breeding of rats, cockroaches, mosquitoes, flies and other harmful organisms. 10, keeping pets conforms to relevant regulations, giving advice to violators and reporting to relevant departments for handling.
Service content (5) Greening maintenance management
: 1. The greening layout is reasonable and meets the planning requirements. No dead branches, dead trees and hanging trees. Dead trees should be removed in time and replanted in time. 2, the lawn is flat, no garbage, no cigarette butts and confetti. 3. Clear the lawn weeds in time and effectively control the breeding of weeds. 4, hedge pruning in time, timely removal of pruning waste. 5. According to the climate and season, timely organize watering, fertilization and loosening the soil to make the flowers and trees grow better. 6, timely organization antifreeze, prevent pests and diseases, no dead branches caused by pests and diseases. 7. There are billboards in the green space to remind people to take care of greening.
Service content (VI) Integrated management service: 1. Establish a property management system, formulate a property management plan and organize its implementation. 2. Sign the property management service contract according to the specifications, and publish the property management service items, contents and property management service fee standards according to the contract. 3. The service personnel shall be neatly dressed, wear signs, have standardized language and provide civilized service. 4.60% of managers hold property management certificates, and 100% of special operators should hold valid certificates issued by the government or professional departments. 5, the use of computers for simple daily office management. 6. Establish file management system (including property completion acceptance data, equipment management files, owner data, daily management files, etc.). ), all kinds of basic data, account statements and atlas are sound and well preserved. 7. Publish the service contact number. Every five days, managers receive residents, handle public affairs within the scope of the property management service contract, and accept residents' consultations and complaints. The effective complaint handling rate is 100%. 8 provide paid special services and agency services, and publicize service items and charging standards. 9 to carry out a return visit, the return visit rate reached more than 70%. Improve the weak links. 10, establish and improve the financial management system, and publish the income and expenditure of property management service fees once every six months. 1 1. Establish a ledger of * * * core facilities and equipment maintenance fund, with clear and accurate accounts, use the * * * core facilities and equipment maintenance fund according to regulations, and regularly announce the deposit and use of the maintenance fund.
Totally good.
Basic situation: the community is basically closed; There is a fixed management service room: there are simple green spaces, trees and plants.
Service Content (1) Housing Management
: 1. Provide management services for houses and supporting facilities according to relevant laws, regulations, policies and owners' conventions. 2, in violation of the planning of unauthorized construction and unauthorized change of housing use phenomenon timely suggestions, and report to the relevant departments in accordance with the law. 3. Rainwater wells and septic tanks should be cleaned regularly and kept unobstructed. 4, house decoration according to the provisions of the decoration management service system; Sign a decoration management agreement with the owner and decoration company, and check the decoration application plan and approval record; Pass management shall be implemented for decoration vehicles and decoration personnel entering and leaving residential areas; Patrol and inspect the decoration site, with daily patrol records and acceptance procedures; Timely put forward suggestions on the phenomenon of unauthorized demolition and alteration of pipelines, destruction of housing structure and damage to the interests of others, and report serious problems to relevant departments for handling; Supervise the timely removal of decoration garbage.
Service content (II) Maintenance of facilities and equipment: 1, * * * The facilities and equipment used are in normal operation according to the division of responsibilities for supporting construction management of the project, well maintained, with a complete maintenance system, equipment operation records, and records for handling equipment failures and major accidents. 2. Arrive at the site within 3 hours for urgent repair, and make an appointment to arrive at the site at the time agreed by both parties, with a return visit rate of over 60%. 3, equipment operators strictly abide by the operating procedures and maintenance specifications. 4, corridor lights and other public lighting equipment intact rate reached more than 85%. 5. The computer room should be clean, the main facilities and equipment should be clearly marked and complete, and the hidden dangers endangering personal safety should be clearly marked and preventive measures should be taken. 6. Rainwater wells and manure wells should be cleaned and dredged regularly according to the needs, kept unobstructed, and not blocked or overflowed. 7. After receiving the notice of water and power cut from relevant departments, notify the user in advance according to the specified time.
Service content (3) Public order maintenance: 1, equipped with a guard room, with a special person on duty 24 hours a day. Verify the entry of motor vehicles into the area; Registration and renewal of foreign motor vehicles. 2. Public entertainment facilities and pools in residential areas shall be provided with safety warning signs. 3. The fire escape is clear, and the fire fighting equipment can be started at any time.
Service content (4) Cleaning service: 1. The public areas (hardened ground, main and secondary roads) of the community are cleaned 1 time every day, which is clean and tidy. 2. Public corridors and stair handrails shall be cleaned and wiped 1 time every month to keep them clean and tidy. 3, according to the actual situation of residential areas, reasonable layout of trash cans and bins. 4. Collect garbage in time. 5, garbage removal Nissan Nissin, no trash can, trash can overflow phenomenon. 6. Garbage facilities shall be cleaned once a month 1 time without peculiar smell. 7. Wipe the public area glass 1 time every quarter. 8, the main road, the main road of water, snow, fireworks sundry clear in time. 9, according to the actual situation to carry out disinfection work, timely delivery of disinfection drugs, effectively control the breeding of rats, cockroaches, mosquitoes, flies and other harmful organisms. 10, keeping pets conforms to relevant regulations, giving advice to violators and reporting to relevant departments for handling.
Service content (5) Greening maintenance management
: 1. Hedges are trimmed in time and grow well. No garbage, no trees, no piles. 2. Clear the lawn weeds in time and effectively control the breeding of weeds. 3, according to the climatic conditions and seasons, timely organization of watering, fertilization and scarification. 4. Timely organize anti-freezing and warm keeping, and prevent and control pests and diseases.
Service content (VI) Integrated management service: 1. Establish daily property management system. 2. Sign the property management service contract according to the specifications, and publish the property management service items, contents and property management service fee standards according to the contract. 3.60% of managers hold property management certificates, and 100% of special operators hold valid certificates issued by the government or professional departments. 4. Establish file management system (including property completion acceptance data, equipment management files, owner data, daily management files, etc.). ), all kinds of basic data, account statements and atlas are sound and well preserved. 5. Accept the consultation and complaints within the scope of the property management service contract, and the effective complaint handling rate is 100%. 6, to carry out a return visit, the return visit rate reached more than 60%. 7. Announce the income and expenditure of property management service fees once every six months. 8. Establish a ledger of * * * core facilities and equipment maintenance fund, with clear and accurate accounts, use the * * * core facilities and equipment maintenance fund in accordance with regulations, and regularly publish the deposit and use of the maintenance fund.
Super-grade: the service standard of Grade 4 has not been reached.