If you have a complaint, you can also log on to SAIC Roewe Auto's official website to make an online complaint.
Scheduled test drive: 400-670- 1220.
Roewe's brand slogan is "Taste, Science and Technology, Realization", which expresses that Shanghai Auto inherits the international advanced cars with international vision and innovative ideas.
Technology, the determination and confidence to build a new classic of international brands with civil car technology as the core.
Extended data:
Since its birth, the service brand "Honor Experience" of SAIC bus has always adhered to the purpose of people-oriented and dedicated service. We are convinced that every consumer is unique, so we are committed to creating differentiated and humanized services under the standard and professional system, taking the initiative to approach your life, making experts become friendly and unfamiliar, and creating more moments for every family to enjoy life. We care about service and you care about life, which is the mission of SAIC's "honor experience". We will always run through every service link for you and achieve it perfectly.
Service commitment:
Maintenance progress commitment: provide hourly vehicle maintenance status notification service for customers waiting for maintenance in the after-sales service center, so that you can know the vehicle maintenance progress information in time.
Commitment of transparent cost: the price of accessories and common maintenance items is publicized, and the cost is completely transparent, so that you can clearly maintain your car.
Inspection-free commitment: every vehicle entering the store will be subject to 12 routine items and 8 deep driving/safety inspections. Discover the hidden dangers of vehicles in time and give you thoughtful suggestions to keep the vehicles in good working condition.
Core Publicity Commitment: The after-sales service center adheres to the concept of making vehicle maintenance transparent and open, and provides core display services so that you can see and trust the maintenance and know your car like the back of your hand.
Maintenance guarantee promise: if there is any maintenance with the same content as the last maintenance, we will provide you with free door-to-door car pick-up service, and the maintenance time will be halved.
Touch-up paint warranty: Every Roewe /MG will enjoy the lifetime warranty of touch-up paint, covering the products of primer, varnish and painting, so as to avoid worries for you.
service content
Integrity/Quality Assurance Integrity/Quality Commitment: original factory training for maintenance technicians, original factory pure accessories, T5 testing equipment and accessories are fully transparent in price and multi-level maintenance quality control.
Communication/Comfort Communication/Comfort: professional and comfortable service process, 00 customer service hotline, third-party customer satisfaction survey, and after-sales tracking within three days.
Car convenience/cost: enjoy inspection-free care activities, maintenance reminder care service, 24-hour road assistance, and? Booking service and competitive spare parts prices.
Reference link: SAIC Roewe Automobile-official website