Because the black cat complaint is not a market supervision department, it is not binding on the business itself. However, through the user's complaint about the black cat, the content of the complaint was recorded online, which may have a certain impact on the reputation of the business. Therefore, businesses that cherish "feathers" will pay attention to the content of complaints and actively solve problems, and then complaints will be effective.

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In the final analysis, black cat complaints only play the role of supervision and regulation. Exposing merchants' reputation and ranking merchants in the corporate reputation rankings is only a third-party platform between consumers and enterprises. According to Bian Xiao's observation, if it is a small business or a "broken jar" business with low reputation, the black cat complaint method may not work.

In this case, if the black cat complaint fails to achieve reasonable expected results, I suggest you find an official authoritative platform to solve the problem. For example, you can complain to the relevant administrative departments, or directly call 123 15, which is a nationwide market supervision complaint hotline that can help consumers safeguard their legitimate rights and interests.