I. Zhou Dasheng Customer Service Commitment

When you buy Zhou Dasheng products, you can enjoy the following after-sales services:

1, free life-long maintenance services such as cleaning, polishing, shaping and stone fixing;

2. Enjoy the first lettering service to modify the ring size for free;

3. Enjoy tailor-made service and money exchange service for diamond inlaid jewelry;

4. Some diamond-encrusted ornaments enjoy trade-in service;

5. Enjoy the trade-in service of gold, platinum and K gold ornaments;

6. If the jewelry is damaged due to non-quality reasons but can be repaired, the maintenance fee can be exempted and only the material fee needs to be paid.

2. When you arrive at the store for after-sales service, please show the following information (required):

Sales receipt (or invoice), inspection certificate and product label are valid shopping vouchers for you to enjoy the above after-sales service. Please take good care of it. Please show your sales receipt (or invoice), inspection certificate and product label before you can enjoy after-sales service.

Three, Zhou Dasheng's "customer service rules", trade-in service standards.

Pure gold: for the same category, the depreciation fee is charged according to 25 yuan/gram, and the labor fee for new goods is calculated separately according to the label.

Platinum: Platinum is exchanged for platinum, and 60 yuan depreciation fee is charged for each gram with the same fineness grade or high grade as low grade. For example, the depreciation fee for changing Pt990 to Pt950 is 80 yuan, and so on. The cost of new goods is calculated separately according to the label.

18K gold: 25% of the selling price of old jewelry is deducted from depreciation loss (except 18K gold gift chain), and the converted amount is used to buy new jewelry sold by the counter.

Monovalent gold (hard gold, fine products and intellectual property products, etc.). ): 20% of the selling price of old jewelry is deducted from depreciation loss, and the converted amount is worth buying new jewelry sold at the counter at a price.

Exchange standard for diamond inlaid ornaments:

The marked price of new jewelry must be 20% higher than that of old jewelry, and the minimum makeup amount should not be less than 1000 yuan;

Exchange price difference ≥ 1000 yuan/piece, which can make up the price difference; If the redemption price difference is less than 1000 yuan/piece, in addition to making up the price difference, 500 yuan will be charged for depreciation; 800 yuan/piece for depreciation of luxury models; When dealing with the trade-in service of diamond-encrusted jewelry, the old jewelry will be exchanged at the sales price, and the new jewelry will not enjoy the discount of the exchange counter.

22K products: At present, there is no uniform redemption rule. Please go to the store to inquire about the specific exchange plan.

Silver jewelry: no exchange service is provided for the time being.

Fourth, important reminder:

* The weight of new gold and platinum jewelry is higher than that of old jewelry, and multiple pieces can be exchanged for one piece and one piece for multiple pieces;

* 18K gold, univalent gold (hard gold, fine products, intellectual property products, etc. The price of new jewelry should be higher than that of old jewelry.

* Diamond inlaid ornaments are replaced by old ones, according to the principle of changing small ones into large ones. You can exchange multiple pieces for one piece, multiple pieces for one piece, make up the difference or charge depreciation fees according to multiple pieces.

* The trade-in of diamond-encrusted ornaments is limited to the original store cabinets. If the cabinets in the original store are dismantled, or under other special circumstances, you can call the customer service hotline for handling.

* The maintenance time of goods shall be subject to the time provided by the store cabinet. If it is necessary to return to the factory for maintenance, it will take about 25 working days (including the working hours of the store cabinet, the time for sending jewelry back and forth, and the time for jewelry maintenance and processing in the after-sales department of the headquarters);

* Loss standard: The weight of the repaired goods may be different from that of the accessories, which needs to be determined according to the actual situation of the goods. For details, please consult the store counter;

* Due to the difference of measuring equipment, there may be a fair difference of 0.0 1g between the weight of the goods and the record of the guarantee, which is in line with the relevant national measurement laws and regulations;

* For some gold and platinum ornaments with purity > 900 ‰, due to the need of wearing or manufacturing process, the accessories purity requirements are: gold ≥Au900, platinum ≥Pt900, solder purity requirements: gold ≥Au900, platinum ≥ Pt 800;

* The goods sold are not quality problems and will not be returned. Jewelry with appraisal certificate must carry relevant certificates when enjoying the redemption service. If the certificate is lost or damaged, you must pay the product-related certificate inspection fee. Please consult the store counter for details.

Tips for verbs (abbreviation for verb):

Gold, platinum and 18K metal precious metals should avoid contact with chemicals such as perfume, cosmetics, skin care products, acidic substances, household cleaners or pesticides, so as not to cause chemical action, which may lead to discoloration or damage. At the same time, do not wear it in the shower or swimming. Hard impact or squeezing will cause damage or deformation of jewelry, so it is not suitable to wear it when exercising or sleeping. Individual styles, such as jewelry with complex structure and hollow design, are difficult to repair once they are damaged or deformed, so they need to be worn carefully.

* In order to provide better service and adapt to market changes, the details of the above individual services may be adjusted, subject to the store counter without prior notice. ?

Sixth, customer service hotline:

400- 109-8866, 800-830-6248 (landline calls only)

Service time: Monday to Sunday, 09:00-2 1:00 (except Spring Festival and national holidays).

* If the customer service line is busy, you can provide your name, phone number, product map, store information and sales receipt (or invoice) and send it to our mailbox in 17849404@qq.com, and arrange someone to contact you.

* About the red line: it is an extra charge. If you need service, you can consult the staff in the store.