Ⅰ What mentality should a beautician use to treat customers

1. Always give an friendly smile

No one in this world will refuse to smile. Actions Words are often more convincing, and a friendly smile tells others: I like you, you make me happy, and I am really happy to see you. For beauticians who mainly provide services to customers, it is very important to send a friendly smile.

Many people are not familiar with the products and services of beauty salons. Their first visit is mainly for consultation and preliminary understanding of beauty knowledge. Therefore, it is particularly important to leave a deep impression on customers who come to the beauty salon for consultation. When a stranger comes into the store, the beautician can take the customer to visit the beauty salon and introduce beauty knowledge. In this process, the beautician can rely on his smile and conversation to break the unfamiliarity when the two parties meet for the first time and eliminate the gap between them.

2. Believe that customers have their own judgment

Customers who enter beauty salons have more or less skin problems. When customers enter beauty salons, they also hope to pass the beauty salon. Products or services to improve your skin condition. Beauticians must first believe that customers have their own judgment, so they must abandon blind preaching or forced sales methods, which will also make customers feel disgusted and fail to solve their problems. Beauticians can make appropriate analyzes of customers' skin with professional knowledge and experience by observing customers' skin and listening to each other's stories. Through conversations with customers, they can let them express their own problems. Because you are the one who knows yourself best. In this way, giving the initiative to the guests can make them feel good and bring them closer to each other.

After understanding the customer's specific problems, the beautician can naturally introduce the efficacy and performance of the beauty salon products to the customer, make suggestions based on the customer's skin type, and finally leave the choice to the customer. Usually in this case, the customer will accept your suggestion.

3. Treat customers as friends

Treat customers as friends, which is reflected in every detail of the beautician’s service. For example, during major holidays, the beauty salon has special promotions, and the beautician can personally tell the customer via text message, so that the customer can appreciate your intentions. After the customer's facial hair is done, the beautician should quietly pack things aside and answer the customer's questions at any time, so that the customer can feel that they will be by their side as soon as possible.

Beauticians will inevitably face criticism from customers sometimes. At this time, beauticians should be more attentive. If customers are willing to express their opinions about you, it means that they still care about you. When customers put forward opinions, it must be that the beautician did not do a certain part well. Customers raised the issue and it can be improved in the future. But if the customer doesn't tell her, maybe she won't come again next time, and the beautician won't know where she went wrong.

Experienced beauticians have basically the same techniques and skills. Therefore, in the process of serving customers, they can also provide customers with better services according to their different needs. For example, some customers have eye problems. If you have a lot of wrinkles, take more care***. This way the customer will feel that the beautician is thinking about her.

Ⅱ How to cultivate the work attitude of beauticians

1. Have a good attitude

A good attitude is very important, especially when we encounter something unsatisfactory When something happens, we should first think of how to solve it, instead of just carrying negative energy. In fact, many times, things may not be that bad, it's just that we exaggerate things and think too complicatedly. When we encounter things, we will be much better if we have a good attitude.

2. Face it positively

Face everything that happens in life with a positive and optimistic attitude. Even if things are really difficult, don’t be discouraged. Just be positive. Difficulties will always be overcome.

3. Correct attitude

In fact, the final result of many things we encounter in life may depend on our attitude towards the thing itself. The same thing may Some people will only feel despair, while others will feel that they are constantly growing and progressing. So beauticians are the same at work. Don’t always only see the relatively bad side of what happens, and ignore the growth that this thing can bring to you. Correcting your attitude will make you Having more courage to solve things will also make you find that you are constantly growing and progressing.

4. Regulate your emotions

When you encounter something or are nervous, you must remember to regulate your emotions before doing the next work, so that you can better to complete their duties.

5. Know how to be flexible

Nothing remains the same. When the current methods cannot solve the situation you are facing well, you can try Use another method to solve it, and many things may be solved.

6. Learn to talk

When you encounter something unpleasant in life or work, don’t keep it in your heart alone. You should communicate and talk to your friends as much as possible, so that It will relieve your own stress to a certain extent, not to mention that others may see things more clearly than you do.

Ⅲ What is the complaint phone number for the headquarters of Xi’an Huazhi Kiss Beauty Salon? This beauty salon frequently changes beauticians. The beauticians have bad attitudes and poor techniques. Please don’t be fooled.

I don’t know where to copy the complaint phone number. , there are still some suggestions, call the industrial and commercial phone number directly, first check whether his qualifications are complete, check it first, and then call the fire department to see if there are any safety hazards. This kind of beauty salon generally has problems, so don't do beauty salons in the future. Okay, spend money to buy pleasure, why do you take beauty exams to discover your appearance? It would be great to buy some beauty products and take care of yourself!

Ⅳ A friend introduced the girl to be a beautician in a beauty salon. Will their frequent contact with qualified individuals change their mentality?

What kind of people do they keep in contact with for a long time? It will always be affected, but you also have the opportunity to influence her and make her no longer realistic. But to be honest, there are too few unrealistic people now, and those who are purely emotional are unreliable. In short, I am somewhat confident and believe that I can give her happiness and make her happy. She felt it was OK if she chose the right person.

Ⅳ I have been a beautician for more than 3 years, but now I am under a lot of pressure, both physically and mentally. I feel like I can’t bear it anymore. I really want to change my career, but I am very confused.

Do one thing and complain about another. In fact, no job is truly easy. The key is your own mentality. Don't be eager for success, and don't be too utilitarian. Income and effort are directly proportional.

Relax and don't stress yourself too much.

Ⅵ It is very important for beauticians to learn how to sell, but

The core of attracting customers is actually to improve the level of pre-sales service and marketing, so as to tap the potential customers. Hidden demand (or soft demand), which is especially important in the service industry and the financial and insurance industry!

The customer attraction activity is a new customer attraction plan based on league competition. It combines the internal hardware resources of the beauty salon and anpc Australian Beauty combines local market demand to plan and implement new customer attraction. activities, and use rewards and assessments as tools to maximize the participation of beauticians. The "circulation customer" movement features low investment costs and fast cash flow turnover.

1. Four mentalities for attracting customers in beauty salons

1. Gratitude mentality: Employees learn to be grateful (between customers, bosses, and employees), their enthusiasm increases, and their work changes from passive to active. 2. Unity mentality: employee cohesion is enhanced (between bosses and employees) and internal conflicts are eliminated. 3. Confidence mentality: Employees’ self-confidence, courage, and sales ability are greatly improved. 4. Loyal mentality: beauticians get more customers, training and development opportunities to avoid the loss of beauticians.

2. Four functions of beauty salons in attracting customers 1. Corporate cash flow: the number of customers increases, sales performance rises linearly, and the efficiency of beauty salons increases day by day. 2. Corporate elite beauticians: During and after the event, Tuoke teachers will help the owners of beauty and body care institutions identify beauticians with potential qualifications, focus on training, and create elite beauticians based on actual conditions. 3. Enterprise market positioning: After attracting customers, beauty salons will quickly find that the store is suitable for the crowd, and can position the price and level of beauty products through the consumption index, which will help the beauty salon seize market opportunities and lay the foundation for success. The local chain business is paving the way for a smooth road. 4. Corporate brand: With the expansion of customer sources, the local influence of beauty salons has greatly increased, and corporate brand awareness will be enhanced and strengthened like never before.

Ⅶ How to motivate beauticians

By providing different beauty services in different ways to different customers, in the process, recommend and encourage customers to purchase beauty salon products and Services to achieve the business goals of the beauty salon. 2. Qualities a beautician should possess Whether a beautician's job is pre-sales or after-sales, his duty is to guide customers to generate the highest consumption on the premise that the service satisfies them. To fulfill such responsibilities, beauticians need to possess various qualities, which can be broadly divided into: 1. Professional ethics. Including understanding of the profession, attitude and understanding of work, principles to be adhered to at work, etc. 2. Cultural quality. Including professional beauty knowledge, certain social knowledge and common sense, cultural knowledge, and language. 3. Professional skills. Including professional techniques, understanding and use of beauty equipment, and sales communication skills. 4. Psychological quality. Including emotional control, mentality, etc. 5. Mastery of professional product knowledge and company operating policies. The possession of these qualities requires beauticians to continuously learn and achieve through accumulation at work. As a pre-sales beautician, when you are free, you should always remind yourself of your role awareness, find and arrange things for yourself that are conducive to work, such as: helping others facilitate transactions or delivering tools and items; tidying up the work environment; replenishing waste. supplies; serve as a door greeter; use the free time to learn and memorize beauty knowledge or company training content; and even communicate with waiting customers. That is to say, only if beauticians keep doing things that are beneficial to their work and devote themselves wholeheartedly, can the work performance of the beauty salon be continuously improved.

●After-sales beautician The after-sales beautician’s job is mainly to deal with old customers. When there are a large number of customers, how to provide each service to different customers requires attention to work coordination methods, such as managing customer files, efficient Arranging appointment times, increasing the number of guests, increasing the frequency of customer visits, and increasing the normal consumption level of customers' products are all aspects that need to be improved. These require beauticians to keep work records and do necessary analysis after work, so as to Find out what works and what works. In a beauty salon, there are many beauticians. The coordination between beauticians will directly affect the normal working atmosphere, work efficiency and sales performance. In addition to improving the self-cultivation of beauticians and getting along well with colleagues, it is also important for beauty salons to establish a healthy competition mechanism among beauticians to reflect the spirit of fair competition.

Ⅷ What do beauticians need? What about a healthy mentality?

A healthy mentality: 1. Normal intelligence, stable emotions and a happy mood. 2. The will must be healthy, with a correct outlook on life and consistent behavior. 3. The consistency between individuals and society and the harmony of interpersonal relationships.

You also need to have a positive mentality. No one in any industry likes people with negative energy.

In addition to these, there are also: 1. Have a pair of gentle and dexterous hands. 2 Must have certain cultural quality. 3. You must have a certain sense of aesthetics and a thorough understanding of colors and their combinations. 4. Have a strong sense of professionalism and responsibility. 5 There must be no infectious diseases. 6. Be friendly, polite and generous to all customers, and greet them with a smile. 7. Treat customers fairly, respectfully, honestly and trustworthy, and proactively solve problems raised by customers. 8 Keep your word, perform your duties conscientiously, and maintain professional standards at all times. 9. Maintain professionalism and ensure that clothing, makeup, and hair style are coordinated and unified to create a sense of integrity. 10. Know how to properly care and maintain your skin. 11. Maintain a correct posture and walk naturally and gracefully. Don't wear weird hairstyles. Keep your hair neat, clean and free of dandruff. Long hair should be tied up, and short hair should be no more than eyebrows. 12. Wear light make-up, maintain oral hygiene, avoid eating food with peculiar smell and chewing gum during work, and wear a mask when operating. 13. Do not leave long nails, do not apply colored nail polish, do not wear rings, and disinfect your hands before operation. 14. *** Wear fancy clothes, be generous, decent, concise, and do not wear exaggerated jewelry. *** High heels, sneakers, and socks should be coordinated, and use light perfume.

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Ⅸ Adjustment of beautician’s mentality: How should I be a good beautician?

In some beauty salons, in addition to bearing huge physical pressure, beauticians often need to constantly Recommend various product items to customers. The following confusions, I believe, represent the voices of many beauticians: ● I have been working as a beautician for almost a year, but I feel that this job is becoming more and more boring. I am either doing facials for customers or selling products. Moreover, the work is quite tiring, and it is difficult to find a new job. Should I persist? ● I am a new beautician. When faced with the questions raised by customers, I sometimes can’t explain clearly. When I tell customers about the product, they don’t listen very much. I feel like the boss is about to fire me. What should I do? In addition to this kind of confusion about their own career development, beauticians often hear complaints like this in their daily work: ● Another free service... After customers purchase a certain number or amount of products, every When you come to a beauty salon, you only need to bring products to get free beauty care. For this type of customer, some beauticians always think that the service is free anyway or they can’t afford to work because they can’t sell products this time. Enthusiasm, showing that the operating techniques are not in place or the nursing time is not enough. ● I only have 2 customers today...I often hear beauticians complain like this: "I only have 2 customers today, and one of them is free service. It's really boring, but so-and-so has 5 customers...". Faced with this situation, most of the factors are that beauticians only pursue quantity and ignore quality. ● Customers come really late... Beauticians often encounter this situation: after get off work is almost over, a customer comes to beautify. At this time, some beauticians have a change in mentality: "I originally had something to do tonight, but she came so late. Come on, I don’t know when I’m going to get off work. “While serving customers, I’m complaining in my heart. Think about the effect of such a service. In the service industry of the beauty industry, there is no precise off-duty time. As long as we have customers before closing, the beauticians have no reason to complain or refuse or work with the mentality of completing the task. In all kinds of work, we will encounter similar mentality problems. However, since most beauticians are relatively young, they may not know how to solve various difficulties they encounter at work. For beauticians who are new to the beauty industry, how should they adjust when faced with these mental problems? Learn to face your work with a positive attitude. Beauty is a very humane industry. If you don't love it, you can't do it well.

There are two beauticians who do the same job. One has a positive attitude and feels that this is a job that can bring beauty and health to others. He takes every customer seriously, is also able to recognize his own shortcomings, and actively To improve, I feel very fulfilled; but the other person feels that the work is boring, has a negative mentality, is not in a good state at work, naturally makes many mistakes, and does not get recognition from the boss, and this negative mentality becomes even more severe. In fact, no matter what kind of work you do, your mentality is the most important. As long as you adjust yourself well, you can re-find your position and goals. Beauticians who truly treat customers with care are infecting and influencing customers from the moment they walk in the door. If a customer feels you don't care about her, will she like you? If a customer has a bad first impression of a beautician or a certain service makes her feel uncomfortable, it may be difficult for her to accept you again in the future, no matter how much she pays, it may be difficult to change her opinion of you. People need to understand each other and show empathy. It may be that the beautician's skills are good and professional, but his knowledge is not comprehensive enough. As long as you really treat your customers attentively, these can be made up for through learning. Improve one's own accomplishments. There is almost no profession that has such close face-to-face contact and services with customers as beauticians. This industry characteristic makes the personal accomplishments of beauticians extremely important. The distance between the beautician and the customer is too close. Although you have many advantages in communicating and attracting customers, it is also easier to expose your weaknesses and flaws. There may be many reasons why customers reject beauticians, such as: unsuitable techniques, inadequate service, feeling unprofessional, even unclean body, smelly clothes, greasy hair, bad breath, underarm odor, unpolished voice, etc. Therefore, beauticians should pay special attention to their own cultivation. Take the initiative to communicate with outstanding colleagues or store managers. Most beauticians are relatively young, and sometimes they will inevitably encounter problems in adjusting their mentality. At this time, beauticians can also take the initiative to communicate with outstanding colleagues or store managers based on their own problems, and talk about various problems they encounter in sales. As long as the beautician takes the initiative to take this first step, he will find that by communicating with excellent people, the beautician can learn a lot of helpful experiences at work. Think about your positioning. In terms of development direction, beauticians must decide whether they want to open a shop or become a beauty expert. Usually, people who are outgoing, aggressive, courageous, challenging, and have organizational potential are suitable to be bosses; people who are introverted, serious about work, and willing to live a stable life are more suitable to take the path of famous teachers and experts. To have good skills, a good beautician must at least have a good craft. A good craft is the minimum requirement for a good beautician. You need to be diligent in practicing your skills, you need to be meticulous in your work, and you need to be attentive in doing a good job. There is no special shortcut to developing a good craft, it can only be done through diligent practice. Take the initiative and don't wait for others to tell you to do something before you do it. Being a beautician is a very beautiful profession. Although it is very difficult, I believe everyone will feel the same happiness when doing perfect beauties for customers and seeing their satisfied smiles. The performance of a beauty salon depends largely on whether the beautician's service level can truly satisfy customers.

Ⅹ How to handle customer complaints by adjusting the mentality of beauticians

Faced with such complaints, beauticians should resolve them rationally and give customers satisfaction while minimizing their own losses. answer. Generally speaking, the after-sales service of a beauty salon accounts for 60% of the performance of a beauty salon. As part of the after-sales service of a beauty salon, whether customers' complaints can be properly handled is a very important thing for beauticians. Below, 138 I will explain to you how to correctly handle customer complaints as a beautician.

1. Customers have different reactions to different mistakes

Before responding to customer complaints, the beauty salon should first have a clear understanding of the beauty salon’s products or services. Depending on the degree of errors, customers usually have different reactions.

1. Small errors:

Customers will complain about accidental and minor errors in the service process of beauty salons. In this case, the loss caused to the customer is relatively small. If the beautician handles it properly, the customer's complaint will be resolved and properly handled.

2. Multiple errors:

If there are continuous errors during the service process of the beauty salon or the customer suffers a large loss of profits, there will be customer complaints. In this case, customers will complain about the beautician's mishandling and report the situation to higher-level personnel in the beauty salon, such as the store manager or owner.

If customers’ continuous complaints are not handled well, customers will become silent. If this happens, generally speaking, customers will seek another beauty salon, resulting in the loss of customers.

All of these can be summarized as: customer complaints, customer complaints, customer silence, and customer abandonment. This also shows that in fact, customer complaints can be completely avoided as long as they are handled properly when they first appear. Because when a customer complains to you, it means that he still wants to continue to cooperate with you. Only when he is disappointed with you and chooses to remain silent will the cooperation between the two parties stop.

2. Accurate handling of complaints will bring corresponding business opportunities to beauty salons

1. A customer's complaint has been satisfactorily resolved, and he will tell his satisfied experience There will be at least three customers.

2. Customers whose complaints are successfully resolved will be more loyal than other customers, and they will even actively praise and promote the products and services of the beauty salon.

3. If the beauty salon can effectively resolve difficult complaints, it will improve the skills of beauticians or consultants in dealing with customers in the future.

When customers come to a beauty salon, they will complain to the beauty salon due to the product or the beautician. This requires the beauty salon to establish a customer complaint handling mechanism, including formulating customer complaint handling regulations and clarifying the responsible person and complaints. Process processes to solve problems quickly and efficiently.

1. First of all, it is a taboo in handling customer complaints to stand in the customer's position and ignore the customer's pain. When there are customer complaints in a beauty salon, the beauty salon must focus on considering the problem from the customer's perspective, empathize with others, express sympathy sincerely, and admit mistakes. When dealing with all customer complaints, whether they have been confirmed or not, the first step is not to identify responsibilities, but to first apologize. This is the most important thing. When disputes arise, they should be handled with a positive attitude and should not be avoided. Beauty salons should not be afraid of customer complaints, but should actively face customer complaints.