How to deal with doctor-patient disputes? (1) Reconciliation 1. First bring the patient’s ID card to the medical records archives room to copy and seal the objective medical records (Article 61 of the Tort Liability Law), and then complain to the medical office The corresponding departments and medical staff immediately asked the hospital to solve the problem. The shorter the time, the less prepared the medical department would be, and the greater our advantage in the negotiation. At this time, we must put pressure on the hospital. When choosing hospital reception staff, it is best to go directly to the director of the medical office or the dean to solve the problem, because other staff do not have the authority to solve the problem and just delay the matter. If the patient is left alone by the hospital, the patient should immediately go to the district health bureau or higher-level health bureau to lodge a complaint and request the administrative department to intervene and resolve the matter. 2. At the beginning of the negotiation, the lawyer pointed out the damage consequences that occurred during routine diagnosis and treatment and the faults of the medical staff (supported by medical records and fee bills as evidence). This is compared with Articles 54 to 64 of the Tort Liability Law, the Regulations on the Handling of Medical Accidents, and the Basic Standards for Writing Medical Records. After several rounds of negotiations, the lawyer finally proposed the compensation standard, the hospital counter-offered, and finally determined the compensation amount. If we are satisfied, the settlement will be smooth. If you are not satisfied, resolve it through other means. Negotiation skills: 1. When negotiations begin, you can directly check the practice certificates of relevant medical personnel based on the patient's right to know. If the hospital cannot produce it, the hospital and medical staff will be directly held accountable for illegal medical practice in accordance with Articles 13 and 14 of the Practicing Physician Law. If the circumstances are serious, criminal liability will be pursued in accordance with Article 336 of the Criminal Law. Or according to Article 335 of the Criminal Law, a medical staff who causes the death of a patient or seriously damages the health of a patient due to serious irresponsibility shall be sentenced to fixed-term imprisonment of not more than three years or criminal detention. At this time, the hospital will feel pressure, which will be beneficial to the subsequent negotiations. 2. If the patient is present, the patient can fully explain the injury he suffered and the serious consequences, express his disappointment with the hospital, and vent the accumulated emotions, but he must avoid medical trouble. 3. If the attending medical staff confronts the patient face to face, the patient and the lawyer must argue with each other and make the medical staff fearful, because in medical disputes, ordinary medical staff basically make mistakes in routine diagnosis and treatment, so when the patient When the other side is fighting hard, the medical staff are at a loss for words because of their wrongdoing. At this time, we can take the initiative to demand a higher amount of compensation. 4. The Medical Office is responsible for negotiations. There are usually two groups, one is a white face and the other is a bad face. In most cases, the white face is the authorized personnel of the Medical Office. Try to be fair and don’t be disturbed by the bad faces. ideas. (2) Mediation 1. Administrative mediation: Competent agency—Medical Dispute People’s Mediation Committee (third-party people’s mediation organization). The Medical Regulation Committee serves as a third-party people's mediation organization. Coordinate disputes between doctors and patients and finalize the plan. If both parties agree to mediate, it will be resolved smoothly, otherwise it will be resolved by other means. Mediation has a certain role, but its role needs to be strengthened in practice. 2. Administrative complaints: Go to the health bureau of the district or city where the medical institution is located to complain about the medical institution's illegal or illegal medical practices, and request the health bureau to resolve the dispute as soon as possible. If the health bureau does not actively resolve the dispute, you can also complain to the provincial health department and ask for the dispute to be resolved. (3) Civil litigation. Competent authority: The court where the hospital is located has jurisdiction. The main reason is that many patients feel that they are in a relatively weak position compared with the hospital, because there are many professional practices in medical care that cannot be understood by individual patients. Therefore, a solution that is relatively beneficial to patients is to first find the local Medical Dispute People’s Mediation Committee. The mediation committee will stand in a neutral position to protect the rights and interests of patients and hospitals. If it is really the hospital’s problem, Then you must pay as much as you should.