Summary refers to the written material that summarizes the experience or situation in a certain stage of work, study or thought, which can make the mind clearer and the goal more clear. Let's write a summary. But what are the requirements for summary? The following is my collection of 20021hospital medical quality monthly summary model for reference only. Welcome to reading.
Monthly summary of hospital medical quality 1 In order to deepen the hospital management year and quality activities, further enhance the quality awareness and safety awareness of all medical staff, prevent medical risks and ensure medical safety, according to the spirit of the Notice of Mianyang Municipal Health Bureau on Launching "Medical Quality and Safety Discussion Activities" (Mianwei Office [20xx] No.38), in the one-month medical quality service month activities, medical quality was insisted on Putting medical quality management into the focus of hospital work, keeping pace with the times, boldly reforming and innovating from the aspects of unifying thoughts, changing concepts, perfecting systems, improving methods and making full use of scientific means, and gradually forming a medical quality management model with "all-round functional management as the backing, good service attitude as the premise, top medical quality as the core and improving the quality of managers as the guarantee", which has achieved practical results.
First, earnestly implement the construction of medical ethics and take patients as the center everywhere.
Strengthening the construction of medical ethics is an urgent need for hospital development in the new period. Medical ethics evaluation is like a shareholder wind, which undoubtedly gives our hospital a driving force.
In view of some common problems existing in the medical and health system, our hospital holds a monthly discussion on medical quality and safety in the hospital, a questionnaire survey outside the hospital and a forum for people from all walks of life to find out contradictions, problems and gaps. Let patients evaluate the service level of the hospital and insist on dealing with the real problems; Hold a forum for people from all walks of life, solicit opinions extensively, record item by item, implement rectification item by item, put down your airs in the form of an open letter, and humbly welcome the general public to make criticism and guidance. Through the examination of medical ethics, our hospital has formed a new modern doctor-patient relationship with mutual respect, understanding and concern between doctors and patients.
"The service is endless, and we have been working hard" and "We haven't done our best yet, but we will try our best to do better" are the two maxims of all the staff in our hospital. In the construction of medical ethics, the hospital has implemented various measures to facilitate the people and benefit the people, which embodies the management concept of taking patients as the center and thinking about patients everywhere.
In view of the problem that it is difficult to see a doctor on holidays reflected by the masses, the hospital took the lead in trying out outpatient service without holidays in internal medicine and pediatrics, which facilitated patients who were inconvenient to see a doctor because of going to work and going to school. In the next step, the hospital is going to push this work out in all outpatient departments, completely solve the problem of people's difficulty in seeing a doctor on holidays, and let resident residents get special quality services on holidays.
In order to provide all-round medical care services to residents, the hospital has established and improved the patient discharge tracking system. In order to improve residents' self-care and disease prevention ability, the hospital has set up health education columns in outpatient and ward. In order to better serve the residents, various departments of the hospital have successively launched service commitments, and the hospital has formulated more than 10 measures to facilitate the people and benefit the people. In order to do a good job in the reception and consultation of patients and their families, reduce the misunderstanding of family members and reduce the burden of nurses on duty, our hospital has introduced the dean's duty system, requiring the dean to take the shift on duty and be responsible for overall planning, consultation, doubts and reception.
It has become the knowledge of all hospital staff to take patient satisfaction as the standard to measure the effectiveness of each work. According to the results of patient follow-up survey, people's satisfaction with medical services has reached more than 95%. Paying attention to the construction of medical ethics and taking patients as the center is the real benefit to the people.
Two, strengthen the management and monitoring of medical quality, to ensure medical safety.
As we all know, medical quality is the core of hospital survival and development, and it is also the ultimate embodiment of high-quality medical services. High-quality medical quality is the most powerful guarantee to be invincible in the increasingly competitive medical market. Perfecting medical quality management institutions, implementing various quality management systems, enhancing medical risk awareness and strengthening medical quality management are the top priorities of hospital development.
(a) to establish and improve the medical quality management and monitoring institutions.
In order to further strengthen and standardize medical quality management, ensure high-quality medical quality and comprehensively improve the overall quality of the hospital, our hospital has set up a quality management control office by transferring experienced medical personnel from clinical departments. With a pragmatic, efficient, fair and accurate work style, it provides a strong management guarantee for the clinic. Under the direct leadership of the Dean and the supervision of the Quality Control Office, all relevant departments will comprehensively carry out quality inspection and monitoring. And established a comprehensive quality monitoring system of the factory director responsibility system. Make inspection and supervision routine, find problems at any time, carry out rectification, and the quality control room makes a summary and analysis every month to fully ensure medical quality.
Hospital office is the specific executive body of medical quality management in our hospital. At the beginning of each year, according to the work plan and actual situation of the hospital, the hospital office makes forward-looking management plans and schemes, which is the work orientation of the whole year, and at the same time, it operates in strict accordance with the Measures for the Management of Medical Quality, so as to make every work well documented. Step by step, implementation in place and strict management have greatly improved the comprehensive medical quality level of the hospital.
(2) strictly implement the medical quality management system, so that there are rules to follow and rules to follow.
In view of the implementation of the new Regulations on Handling Medical Accidents, our hospital has done a lot of work in medical quality management to effectively improve medical quality. Our hospital has formulated the "Measures for the Management of Medical Quality in Baoquan Township Health Center", which has been printed and distributed to every medical staff, highlighting the importance of medical quality. Medical quality management is implemented in every department, and responsibility is implemented in everyone. The reward and punishment regulations are concrete, which increases the operability and objectivity of medical quality management. At the same time, in view of the new situation and new problems that constantly appear in the hospital. The hospital revised and improved the regulations on rewards and punishments for staff in Baoquan Township Health Center, the management system for classified use of drugs and other hospital rules and regulations, and strictly implemented all-staff, all-round and whole-process quality management, which made all medical activities in the hospital have rules to follow, and the heads of relevant departments effectively played the role of supervision and inspection, laying a good foundation for the development of various medical work.
(3) Pay close attention to medical quality and improve the technical content of medical services.
1, implement the clinical medical system
The effectiveness of the implementation of clinical medical system directly affects the quality and safety of medical care. Every day, the hospital sends people to the departments to understand the medical operation of each department, and insists on adopting the methods of ward round by the president every Wednesday, total ward round of medical quality every quarter, and irregular inspection, so as to go deep into the clinical front line and ensure the implementation of the medical system.
2. Improve basic medical theory and skills.
Make full use of the examination to organize the examination of basic medical theories and skills, carefully organize the examination of basic theories three times a year, and conduct strict basic technical training and examination for first-line doctors, second-line doctors and nursing staff. Feedback individual weak links to the department in time for remedial classes and retraining.
(4) Grasp the key points and difficulties to create excellent emergency management.
The emergency department has always been the window of the hospital. Based on this, our hospital revised the Emergency Department Work System of Baoquan Township Health Center on the basis of the original emergency department work system, further improved the emergency management, and implemented the emergency department 12 work system one by one.
According to the characteristics of the emergency department, such as the number of patients with critical illness and trauma accidents, we should pay close attention to the word "urgent", and all rescue work should be "stable, accurate and fast" to continuously improve the medical quality and rescue ability in the race against time. We require emergency medical staff to have excellent basic skills, master rescue operations, master critical illness and life support treatment, and have strong emergency response capabilities.
(5) Closely supervise the management of hospital infection.
In order to strengthen the management of hospital infection, there is a hospital infection management department, which is responsible for the supervision of hospital infection. The hospital has improved the three-level network of hospital infection management, formulated and implemented various rules and regulations of hospital infection management, paid special attention to publicity, education and training, and standardized hospital infection management.
Third, implement various systems, strengthen communication between doctors and patients, and enhance understanding between doctors and patients.
1, communication is a very important link.
(1) Do a good job of communication when entering the hospital: let the patients and their families know about the patient's current condition, and the specialist of critically ill patients should explain the condition in detail, and sign the Notice of Serious (Dangerous) Disease if necessary. Let patients and their families know the names of doctors and nurses in charge and the time of communication.
(2) Communication during hospitalization: illness change, examination results and treatment plan; Especially when there are major changes in diagnosis and treatment, it is necessary to communicate in time. For patients who can't come to the hospital in time during the day, they must give their illness to the doctor on duty, so that the family members of the patients can understand the illness with the doctor on duty.
(3) Communication before discharge: the diagnosis and treatment results of the disease, the time of outpatient follow-up and the possible side effects of drugs, the treatment methods when the condition may change, and the examination items that need to be reviewed.
(4) Communication with outpatients: diagnosis and treatment of diseases, effects and side effects of drugs, follow-up time, etc.
(5) Communication between doctors and nurses: timely implementation of medical behaviors, timely inspection, and timely handling of patient's condition changes, with medical hidden dangers or disputes.
2. Conscientiously implement the signed informed consent. Invasive examination and treatment in specialized subject requires doctors attending specialized subject or above to communicate face to face with family members and patients, explain the necessity, indications, possible risks and complications, medical expenses, medical observation or treatment time to the family members of patients, and sign an informed consent form.
3, for invasive or interventional surgery and treatment, must be prepared before surgery. Make clear the safe operation procedures of various punctures, and set up emergency vehicles and various emergency rescue procedures and specifications.
4, invasive or interventional surgery and treatment, must establish strict operating procedures, to do a good job of succession.
5. For patients with potential safety hazards, such as critically ill patients, patients with large fluctuations, patients with mental disorders, patients who do not cooperate with medical operations, patients who go out casually, etc., we must do a good job in explaining and obtain the cooperation and understanding of patients' families. Full-time escort personnel should be set up when necessary, and the handover work should be done well.
Fourth, to improve the quality of talents as a guarantee.
The quality of personnel will directly reflect the quality of medical treatment, especially the quality of department managers, and affect the quality of clinical work. Therefore, on the basis of fully implementing the responsibility system of department directors, our hospital has adopted various ways to comprehensively improve the quality of management personnel, thus promoting the improvement of medical quality.
Our college adopts the system of competitive employment for middle-level cadres, and a group of outstanding talents with strong comprehensive qualities such as business ability and management ability stand out, which fully promotes the construction of departments. After several months of operation, it has been proved that this measure is very beneficial, enabling a large number of outstanding talents to give full play to their professional talents and management level.
Five, give full play to the advantages of information technology to ensure standardized and efficient management.
Since the beginning of this year, the informatization construction of our hospital has made rapid progress. Promote the modernization of the hospital by informationization, and fully promote the development of all work in our hospital, especially the development of medical quality and efficiency. After the transformation, the outpatient department and inpatient department of the hospital have completely realized that patients are on call, and there is no need to pay at the toll booth before prescribing drugs. The information system of our hospital integrates outpatient registration system, outpatient charging system, outpatient medicine distribution and dispensing system, doctor workstation, doctor's advice management system, admission and discharge management system, office automation system, telecommuting system, financial management system, equipment management system, pharmacy management system, logistics distribution system, human resource management system, medical statistics and medical record management system, economic accounting system and physical examination management system.
Hospital informatization construction fully embodies the advanced means to ensure scientific, standardized, efficient management and high-quality service, so that patients can finally benefit.
Six, the implementation of nursing reform, take the road of personalized service innovation
For a long time, nursing management has been one of our weak links. After discussion, we all agree that improving the level of nursing service is our new requirement for quality service. Our hospital has comprehensively tried out the reform of service mode and put forward a new concept of personalized service. Treat the patient as a complete individual with self-personality and family and social characteristics, and implement corresponding personalized service measures according to the patient's gender, age, disease type, illness stage, personal education level, living habits, emotional characteristics and family and social relations. The implementation of personalized service is not only to ensure the quality of medical care, but also to emphasize the needs and satisfaction of patients' individuality, and every care makes patients feel more satisfied.
To sum up, in this quality service month, under the premise of fully implementing quality management, our hospital has realized the standardization, scientificity, informationization and high quality of medical quality management by earnestly promoting the construction of medical ethics, strengthening the management and monitoring of medical quality, perfecting various systems, improving the quality of talents, giving full play to the advantages of informationization, and promoting nursing reform. All staff of our hospital are convinced that with the further deepening of medical reform, with the correct leadership of superior leaders and the efforts of all staff, all undertakings of our hospital will be further developed and expanded, providing better and better medical services for hospitalized people.
Summary of Hospital Medical Quality Month 2 According to the overall arrangement of the hospital, this year's Quality and Safety Month has been successfully concluded. Under the careful organization of the leading group of quality and safety education activities and the close cooperation of all departments, around the overall goal of "creating a relaxed and excellent environment for the safe and stable operation of hospitals and providing scientific, convenient, reliable and safe medical services for patients", we will strengthen quality and safety management, strengthen the sense of responsibility and service, improve service quality, prevent medical disputes, promote rational drug use, implement various achievements of special rectification of antibacterial drugs, and control the sense of hospital. After a month of hard work, we have achieved remarkable results and achieved the expected results. These activities are summarized as follows:
Over the past month, the office, medical department, nursing department, hospital infection department, quality control room, party affairs department, pharmacy department, public relations customer service department, logistics center, equipment department, supervision department, central blood bank and other departments 12 have held more than 20 trainings for all kinds of personnel at all levels in the hospital, 5 coordination meetings for clinical medical technology and administrative logistics departments, and held academic lectures/kloc-0. In March, there were 34,320 outpatients, 2,470 discharged patients, 782 patients underwent surgery, 8 patients were treated in the whole month, and 7 patients completed treatment. During the safety month, * * * received three thank-you letters and five banners.
First, strengthen learning and training and quality control management to improve the quality of medical staff in an all-round way.
(A) quality control of medical records
On the afternoon of March 5th, residents, attending physicians, quality control personnel of departments and advanced doctors concentrated on standardized training of medical record writing and quality control comments on difficult and critical medical records. Emphasize that this month's assessment focuses on the timely completion, printing and signing of electronic medical records, and pays attention to the connotation and quality of medical records; On March 22nd, CCU critically ill medical records were quality controlled 1 time, and the medication was reviewed together with members of pharmacy department. On March 25th, experts from various clinical departments were organized to conduct final quality control on discharged medical records, including 46 ordinary medical records and more than 30 difficult and critical medical records. Class B medical records of individual critical cases were found during the inspection.
(2) Blood transfusion management
On the afternoon of March 5th, Xu Jin, the attending physician of hematology department, gave a training lecture on the knowledge of rational blood use, and summarized the problems found in the blood transfusion medical records. On March 29th, the director's regular meeting emphasized the research on the problem of blood use in medical information and suggestions for improvement, and promoted the relevant system of blood use in clinical work.
(3) rational drug use
Two "Young Doctors' Forums" were held on March 15 and March 22. For the purpose of standardizing clinical drug use, the staff of pharmacy department explained the common problems in clinical drug use in our hospital, such as "drug use for the elderly", "monitoring of adverse drug reactions" and "how to use Chinese patent medicines correctly", and gave detailed lectures on the requirements of the Ministry of Health and the principles of rational drug use. Through lectures, the majority of doctors have improved the theoretical and practical level of standardized drug use and achieved good results. On March 16, the annual meeting of Lvliang Respiratory Department was held in our hospital. The professor of Zhejiang Medical University gave a lecture on "Rational Use of Antibiotics" and organized doctors in clinical departments to study. Organize members of pharmacy department to participate in the quality control of clinical departments, put forward prescription opinions, analyze the causes of irrational drug use, conduct informed criticism on special problems, formulate effective and sustainable management measures, reduce the proportion of drugs, and promote rational clinical drug use. In March, * * * commented on 300 prescriptions and nearly 300 medical records, and went deep into the department to publicize rational drug use 15 times, and the proportion of drug use decreased by 4 percentage points compared with February.
(4) Nursing safety work
On March 1 1, the nursing department called the nursing staff in the auxiliary examination department to hold a training meeting on the safety management of patients' out-of-hospital examination, which further clarified the responsibilities of the nursing staff in the auxiliary examination department and revised the out-of-hospital examination process for critically ill patients. On March 12, all nursing staff were organized to hold a seminar on nursing risk management training and case analysis of nursing adverse events in the multifunctional conference hall. The typical cases of nursing adverse events in recent two years were analyzed and discussed, and the prevention and countermeasures of nursing disputes were studied. On March 14, the nursing department organized a regular meeting of head nurses, and put forward suggestions and measures to solve the problem that young nurses did not fully understand the system and norms and could not be applied to clinical nursing practice.
In addition, our hospital also informed the latest situation and trends of the quality and safety education activity month through the regular meeting of department directors and head nurses and the contact between functional departments and business departments. During the month of quality and safety education, Mr. Yanqing Luo, a famous psychologist in Shanxi Province and director of outpatient and inpatient department of Shanxi Provincial Hospital, and Mr. Han Xuejun, director of Shanxi Provincial People's Mediation Committee, gave special lectures on the theory and skills of doctor-patient communication and the preventive measures of medical disputes, which further strengthened the doctor-patient communication ability and legal awareness of medical staff. Successfully held the municipal continuing education project "the first standardized training course of intravenous infusion therapy in Lvliang", the first annual meeting of respiratory professional committee in Lvliang, and the first training meeting of quality control department. On March 28th, the Medical Affairs Department of the Provincial Health Department organized experts to inspect the hemodialysis center and disinfection supply center in our hospital, which fully affirmed the hospital awareness and the work of the above departments.
The implementation of quality and safety education month has made the rules and regulations of the hospital more perfect. Since the launch of Quality and Safety Education Month, the hospital office has successively established a management system for conference training, revised and promulgated the Regulations on Rewards and Punishment of Fenyang Hospital, and further strengthened the mechanism for functional departments to contact business departments. The medical department and the supervision department revised the relevant regulations on the handling of medical disputes, improved the handling process of medical disputes in our hospital, and clarified the corresponding responsibilities of each department and the way to bear compensation in the process of dispute handling; Re-standardize health education records and disease assessment; The nursing department revised the "critically ill patients' out-of-office inspection process"; The party affairs department formulated and issued the Notice on Further Standardizing the Work Rest Forum System, and revised and improved the work rest forum system. Formulate and issue the "Regulations on Punishment of Medical Personnel Going Out to Practice Medicine Privately"; The Pharmacy Department issued the Notice on the Management of Clinical Use of Drugs and the Notice on the Management of Clinical Use of Traditional Chinese Medicine Injection. The Equipment Department issued the Notice on Equipment Depreciation Management of Emergency Department and Intensive Care Equipment Center in the whole hospital; Hospital infection department takes the lead in formulating the management system and disinfection process of ventilator use; The public relations customer service department revised the return visit system for discharged patients; The quality control room has further improved the relevant rules of performance appraisal in our hospital, and conducted supervision and inspection in various departments together with relevant functional departments, and achieved certain results.
Make the rules and regulations of our hospital more perfect, and the management more scientific and rule-based.
Second, the shortage.
While affirming our achievements, we are also soberly aware of our own shortcomings. During this activity month, we found the following problems in our hospital: First, the rules and regulations of some departments are not strictly implemented and the handover records are not detailed; Second, in the process of electronic medical record supervision, it is found that the timeliness of individual doctors' medical records is poor and the connotation quality is weak; Third, individual departments are neglected in management, and a few medical staff have a weak sense of responsibility, a weak sense of safety, and imperfect refined services; Fourth, the communication between doctors and patients in individual departments and between doctors is not in place; Fifth, large prescriptions and unreasonable use of antibiotics still occur from time to time, which seriously affects the improvement of patients' satisfaction.
In view of the existing problems, our hospital will strengthen the following aspects: first, further strengthen the supervision and implementation of the core system, conduct regular written and oral inspections of the core system, and punish unqualified medical personnel; Strictly implement the handover system and pay attention to the quality of handover; The second is to strengthen the construction of professional ethics and industry style, strict work discipline, and put an end to the phenomenon of off-duty; Third, give full play to the supervision responsibilities of the quality control team, strictly supervise the quality of links, and strictly grasp the implementation of various indicators; Fourth, strengthen communication with patients, from admission to discharge, from consultation to treatment, from nursing clothes, words and deeds to service attitude, each link should formulate detailed rules to achieve refined service; The fifth is to further strengthen the management of large prescriptions and rationally use the proportion of antibiotics and drugs.
Summary of Hospital Medical Quality Month 3 I. Arrangement of Service Quality Month Activities:
1. From April 18, we visited patients, filled in the service quality return visit card, solicited patients' constructive opinions on the problems and deficiencies in various service links of the hospital at present and the better development of the hospital in the future, classified and summarized the problems on the service quality return visit card, which service link was the problem, and the medical staff in which link wrote written corrective measures to prevent the same phenomenon from happening again.
2. In order to further carry out quality service month activities, the hospital has specially formulated the Code of Medical Ethics for Hospital Medical Staff, which is bound into a book with one person and one volume. Every medical staff is required to make a self-examination of their own service process and service quality from the standpoint of patients, and write a self-examination report and suggestions for improvement according to the requirements of the Code of Conduct for Medical Ethics of Hospital Medical Staff. And made a speech at the general meeting, which was reviewed by the district chief medical staff.
3. In the quality service month, the hospital put forward the slogan of "improving service awareness, creating quality service and satisfying patients", and made banners to hang in the hospital lobby. In addition, through the company's website and publicity column, the hospital's various service items are publicized, so that patients can fully understand the hospital's service items and measures. At the same time, the hospital also announced the 24-hour service obligation to answer all kinds of disease problems and health care common sense raised by patients in time, which further facilitated patients.
4. The hospital also organized some medical staff to carry out free clinic in the student apartment, to measure students' height, weight and blood pressure for free, and to answer all kinds of medical questions and consultations raised by students on the spot.
5. Publicize and post the hospital's service commitment system, service quality supervision and complaint telephone number on the company website and in a prominent position in the hospital. If patients are dissatisfied or puzzled in the process of hospital service, they can call the service quality supervision complaint phone at any time. After careful investigation and inquiry, the hospital will give patients a satisfactory answer in the shortest time.
Two, through self-examination found the following problems and deficiencies:
1. There is still a certain gap between the service attitude and service consciousness of individual medical staff and the requirements of patients. The use of civilized language in work is not in place, and there is a lack of communication with patients. Occasionally, there will be disputes between doctors and patients caused by patients' incomprehension or medical staff's explanation.
2. The medical staff's behavior is not standardized, the clothes are not neat during working hours, the indoor sanitation of individual rooms is poor or some sundries unrelated to work are randomly placed, which affects the overall image of the hospital.
3. Individual medical staff can't treat patients wholeheartedly, and their job responsibilities and service standards are not in place, which reduces patients' satisfaction with hospital services.
4. The medical staff in different positions are lack of mutual cooperation, and lack of overall concept.
5. The implementation of various hospital systems is not in place, and the assessment, supervision and punishment are not enough.
Three. In view of the above problems, the following rectification measures have been formulated:
1. Organize general medical staff to learn the Medical Ethics Standard for Hospital Medical Staff, conscientiously implement the provisions in the Medical Ethics Standard for Hospital Medical Staff, strengthen examination and supervision, increase penalties for violations, and ensure the improvement of service quality.
2. Organize individual medical staff with poor service attitude to strengthen their study and improve their quality and sense of responsibility. In the future, the hospital will terminate the labor contract with those who have repeatedly criticized and failed in education.
3, focus on strengthening the implementation of hospital service standards and assessment system, improve the quality of hospital service, organize all staff to strengthen business technology learning, and comprehensively improve the quality level and service quality of medical staff.
Four, the head office of the hospital service quality questionnaire survey:
1, the leaders spoke highly of the overall service of the hospital. Most students and staff think that the overall service of the hospital is good, and a few think that the service attitude of the hospital is poor, but overall, the service level of the hospital is still relatively good.
2. Teachers and students also put forward the following areas that need improvement:
The drug price is high.
The diagnosis was too hasty Take medicine without diagnosis, sometimes it is not symptomatic.
Poor conditions, some diseases can not be treated in time.
Medical staff have a bad attitude, ignoring students and treating students and leaders as human beings.
3. In view of the above requirements of teachers and students, the hospital decided to take the following corrective measures:
The hospital pharmacy was entrusted to a regular pharmaceutical company as a whole. In the future, the prices of drugs sold in hospitals will be sold with reference to the retail market price, and the prices of drugs will be publicized. The hospital will check the drug price from time to time. If it is found that the price of the same drug from the same manufacturer and the same specification exceeds the retail market price, the hospital will impose economic penalties on the pharmaceutical companies.
Outpatient doctors are required to patiently listen to the patient's description of the disease, carefully ask about the medical history, carefully examine and comprehensively analyze, make an accurate and timely diagnosis according to the relevant examination results, and issue a correct and reasonable treatment plan. It is forbidden to prescribe drugs unrelated to treatment, and use drugs rationally without increasing the economic burden of patients.
Due to the limited existing equipment and medical technology in the hospital, some diseases cannot be further examined, diagnosed and treated; For those who can't be diagnosed after two follow-up visits, or whose condition can't be relieved and controlled after treatment, and they haven't improved or aggravated, they should promptly advise the patients to be transferred to a first-class hospital for diagnosis and treatment, and be responsible for contacting the transfer, so as not to delay the condition.
Outpatient doctors should treat patients with a kind attitude and a kind tone, patiently answer questions raised by patients, explain the reasons for questions that cannot be answered immediately as far as possible, and do not reprimand, make things difficult or shirk patients for any reason, and always treat students and leaders equally.
In the future, hospitals should continue to improve their service attitude, enhance their service awareness, focus on the interests of patients everywhere, think and deal with problems from the perspective of patients, and gradually establish a harmonious relationship between doctors and patients.
Five, in order to better serve patients, the hospital will carry out some new service measures in the future:
1. The hospital organizes voluntary service in student apartments every quarter, measuring height, weight and blood pressure for free, and providing consultation on treatment and prevention of common diseases.
2. In order to further improve the service information feedback and supervision system, hospital leaders hold 2-3 symposiums with student union cadres and student representatives every semester to listen to the suggestions and requirements put forward by students, and appoint a supervisor in each department to feedback the suggestions of students and patients at any time, supervise the hospital's service process and service commitment, and promote the improvement of service quality.
3. Continue to provide some humanized services, such as providing disposable paper cups and boiling water for patients free of charge; Provide hand warmers for infusion patients in winter; Help patients without accompanying beds to go to the toilet; Help infusion patients take medicine to the second floor ward; Preserve drugs purchased from outside that need to be refrigerated for patients; Help patients stay away from traditional Chinese medicine.
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