Determine the initial intention → inspect the house and measure it → draw a sketch and make a simple quotation → reach a general plan with the customer → formulate a detailed plan and a detailed quotation budget → discuss and determine the plan and cost → sign the bill and receive the project payment in advance.
Main points of interior designer list:
1. When consulting customers, we should first introduce the company's market positioning, engineering characteristics (excellent quality), graded quotation (reasonable price-quality ratio) and construction technology (eight-level quality assurance system).
2. When consulting, the designer should fully understand the basic situation of the room to be installed by the customer, determine the decoration level, design style and main materials, register the customer well, and arrange the time for measuring the room.
3, according to the customer's consumption orientation, actively recommend the corresponding price.
4. Designers should accurately explain the similarities and differences between different companies in terms of price, technology and materials.
5. When the customer requests budget estimation, it should be carried out in strict accordance with the quotation (the items not listed in the quotation must be approved by the technical and economic department of the company).
6. During the consultation period, the customer shall not be promised to change the heating and gas pipelines.
7. After the customer agrees to entrust our company to decorate, it will charge 500 yuan 20% service fee (deducted from the final payment of the project) and issue a company receipt to the customer. It is forbidden to write blank.
8. When quoting, the project shall be quoted in strict accordance with the company's unified quotation. If there are any unknown items, please consult the technical and economic department of the company in time, and do not change the stipulated quotation without authorization.
9. When quoting, it is forbidden to cut in at a low point or omit the quotation (the error is not allowed to exceed 10%).
10, it is forbidden to quote at different levels in a project quotation.
Complete service specification:
1. The designer shall provide full-service and specify the completion schedule when signing the contract.
2. Designers must hand over a full set of engineering drawings to the foreman and relevant departments the day before disclosure.
3. The disclosure personnel include customers, designers, inspectors, foremen and site leaders.
4. During site disclosure, the designer shall introduce the design concept and expression effect to the engineer in detail according to the drawings, and the engineer shall provide the designer with a signed disclosure sheet.
5. If one of the designers and engineers fails to operate according to the process or the documents are irregular, the other party may refuse to sign the disclosure sheet and report to the company, and the losses caused thereby shall be borne by the responsible party.
6. The designer shall invite customers to the construction site before the mid-term acceptance of the project, and * * * will jointly conduct the mid-term design acceptance.
7. If a project is added after the interim budget and final accounts, the designer should explain to the customer that 95% of the money will be paid at that time.
8. Designers should keep close contact with customers during the period from project commencement to completion, find problems, coordinate and deal with them in time, and put an end to complaints.
Workflow:
1. Introduction: Enthusiastically and truly introduce the company's market positioning, design features (design team and design concepts such as "three don't do, four do less"), construction process (eight-level quality assurance system), graded quotation and payment method to customers.
2. Communication: Seriously understand the basic situation of the customer's room and the basic design ideas of the customer, fully communicate with the customer about the future room design, and put forward some design opinions that can win the recognition and trust of the customer.
3. Customer resource registration: when consulting customers, timely register the customer's name, room basic situation, design requirements, budget, estimated number of rooms, signing time and customer source.
4. Sign the contract: After measuring the house, design, drawing and quotation will be started. Fully communicate with customers and meet customer requirements before signing a formal contract. When signing the contract, the customer should pay a deposit of 60% of the contract amount to the finance department of the headquarters. After the contract is signed, the designer shall submit the contract to the Ministry of Quality, Technology and Economics for review within one day, so as to arrange the commencement in time.
5. Commencement: Commencement three days after signing the contract. The engineering department will arrange the construction team in a unified way, and the design, inspection, foreman and customer will go to the site for disclosure at the same time on the day of commencement.
6. Construction: The construction team should carry out the construction in strict accordance with the company's engineering quality standards, and it is strictly forbidden to cut corners and shoddy the construction technology. The company will evaluate the construction projects every month, judge the best and worst projects, reward the excellent and punish the poor, and reward them handsomely.
7. Quality inspection: For each project under construction, the Engineering Department shall inspect at least 1 time every week, carefully check the project quality, progress and site civilization, and handle any problems found in time.
8. Telephone call-back: For each project under construction, the company's telephone call-back staff will call back at least once a week 1 time, carefully record customer feedback, and forward it to the engineering department and customer service department on the same day.
9. Complaint handling: In the process of project construction, when customers complain to the department, the person in charge of the department should handle the complaint in time. If the department can't solve it, the complaint will be transferred to the customer service department in time, and the customer service department will coordinate and supervise the relevant departments to deal with it in time. The customer service department shall fill in the complaint acceptance form (in duplicate), and the responsible person shall return the acceptance form to the customer service department after handling it. The customer service department carries out the acceptance by telephone and reports to the general manager at the weekly meeting. When the complaint is sent to the receptionist, the receptionist should fill in the complaint reception processing form in duplicate and forward it to the responsible department and customer service department. The responsible department will feed back the results to the complaint reception staff, who will implement the results by telephone. If the problem is not solved effectively, it shall be reported to the general manager immediately and fed back to the responsible department.
10. Mid-term acceptance: When the project is in the mid-term, the designer, the foreman and the customer will go to the site for mid-term acceptance (the designer can also invite the customer to the site for design acceptance in advance), and the customer will pay an interim payment of 35% of the contract amount to the company's finance department within three days after the mid-term acceptance.
1 1. Completion acceptance: On the day of project completion, the foreman will call the designers, inspectors and customers to the site for completion acceptance. Within three days after the completion acceptance, the customer shall pay the final payment of 5% of the contract amount to the company's finance department (excluding 500 yuan's room measurement service fee), and the customer shall fill in the customer feedback form at the front desk receptionist with the payment receipt, and issue a warranty certificate.
12. Project warranty: after the contract is completed, the warranty period is 1 year.
13. Customer maintenance: After the completion of the project, the telephone call interviewer and designer will pay a telephone call back to the customer every other quarter during the warranty period, and if problems are found, they will be resolved through consultation in time to do a good job in customer maintenance.