Address: Jin Kela Jewelry Counter, Xingyue Times Square, Gongyi.
The story goes like this: On Women's Day on March 8th, I thought many merchants would take this opportunity to hold activities today, and the product concessions would be great. So, I put everything around me and prepared to go shopping. I came to Xingyue Times Square and casually looked at several jewelry stores on the first floor. Among them, there is a beautiful flower gold ring, the price is 1 150 yuan. The waiter enthusiastically introduced that there is an activity at the Women's Day counter today, and all the goods are discounted. After the discount, the price of this ring is 900 yuan, which is very cost-effective. Under the enthusiastic promotion of the service staff, I didn't intend to buy a ring at first, but in the end I couldn't stand the enthusiastic persuasion of the service staff and bought one.
March 10 went on a business trip with company staff due to business trip. Considering the nature of the business trip, I didn't wear a ring at that time, but left it at home. I didn't start wearing a ring until I came home from a business trip on March 28. About two days later, there was a crack in the ring, and I didn't care at that time. However, the ring was accidentally broken on April 6, and I didn't touch anything hard. How can it be broken? A mystery. My friend said that I should go to the counter where I bought the ring to repair it or replace it with a new one. But because I was working in Zhengzhou, I was very busy during that time and didn't take time to go back to Gongyi.
I didn't have time to return to Gongyi until April 16. In the evening, I went to the Jin Kela counter in Xingyue Square and explained the ring breakage to a service staff in the counter, but their attitude was completely different from that of buying, and they just passed the buck, claiming that they were a big company in Hong Kong, so how could there be quality problems! You must have broken it yourself. Seeing that the service staff were so arrogant, I said I wanted to talk to their manager. She said that the manager was not in, and she was the head waiter here. Tell her anything. Although her arrogant tone and attitude made me very unhappy, I still suppressed my emotions and calmly proposed to change the ring. However, the merchant requires: 1, if the ring with low price is changed, the lower part will not be returned; 2. If you change the expensive ring, you will add money to the higher part and get a certain preferential fee. Because the merchant has not issued a formal invoice, it is impossible to produce an appraisal certificate and prove the authenticity of the ring, which has seriously infringed on the legitimate rights and interests of consumers. Therefore, I didn't agree to her request. Finally, I proposed to return the ring, and the merchant refused to return it for various reasons. As he spoke, the foreman wiped the table and looked impatient, urging them to get off work. When I heard this and saw this scene, I was angry and helpless. How can it be different from my attitude when I bought the ring?