So, how to find a reliable shop around you and choose a professional and reliable broker? The selection of five-star brokers and five-star stores in the "2020 Starlight Brand Plan" of Keke Holding Company is in full swing. 12 five-star brokers and six five-star stores compete for the national five-star honor on behalf of Shell Ningbo Station with their strong professional strength, caring service attitude, good cooperation spirit and excellent performance.
They have cooperated with Shell for less than a year, and their outstanding performance in professionalism, cooperation and service has been recognized by many parties. In the 2020 Starlight Brand Plan, they stood out from many stores and won the title of "Five-Star Store" in Ningbo. They live in the Happy Garden Store.
Ten years of deep cultivation, grateful for the "guide"
Born in 1988, lives in Zhu Long, and has been engaged in real estate industry for ten years. Speaking of the "guide" who entered the business, Zhu Long gushed. "I can tell you about the influence of President Liu on me one day." Liu Zaizhu Longkou will always be the general manager of Liu Baisheng! Honesty is also the master of Zhu Long. "At the beginning of my career, I was very nervous and afraid to put my foot in my mouth. I often ask my master for help, but he tells me to learn to solve problems by myself. The broker's first order is very important and should be completed independently. Only when the problem is solved will you know where the problem is. Don't be afraid of losing, you lose more than you get. " The sense of accomplishment brought by the success of the first single independence encouraged Zhu Long to come to the present, and now he has also passed this idea on to the newcomers in the store.
At present, there are 22 people living in the Happy Garden Store. Talking about how to get along with employees, Zhu Long said that the most important thing is performance. Let everyone survive, the staff is stable, and the store can make continuous progress. "Shops should have the same value as' anchoring the sea' for brokers, so that they can be practical, trust and believe in' I am at ease'. ? Always look up to general manager Liu, and care about employees while asking for work. With sincere help, we can gain trust, be fair and just, and go further and further with everyone under the guidance of the platform. "
Working with shells, ACN helps break through the bottleneck.
Happiness Garden Store cooperates with Shell 20 19. Prior to this, the performance brought by unilateral operation was stable, but it also encountered bottlenecks. "Shells bring us not only the improvement of personal literacy, but also the overall changes of people, shops and teams. Every month, I can hear all kinds of sharing in the study and meetings organized by Shell, and I also have the opportunity to meet other excellent shopkeepers and brokers. " Zhu Long said that he never thought that "competitors" could share freely, but the values of cooperation advocated by Shell were implemented in every link. The cooperation and exchange between stores has created a good learning atmosphere, the overall mental outlook is positive, and personal ability has also been greatly improved.
Shell ACN cooperation network based on real estate dictionary and real estate concept provides a soil for brokers of different brands and stores to break down barriers and move towards cooperation, which makes the whole industry form healthy competition. Cross-store and cross-brand cooperation has made most store achievements.
Speaking of ACN, Zhu Long couldn't help sharing a short story. At the beginning of May, customers of Happiness Garden Store took a fancy to the house maintained by the cooperative brand store. At the same time, the broker takes the customer to see the house, and another store also has a broker. However, according to the process and sequence of ACN system, the maintainer successfully signed the bill through friendly negotiation. Although Zhu Long has told this story to his partner many times, he still thinks it is worth sharing again and again. ACN avoids the appearance of malicious competition and enables brokers to conclude transactions more efficiently and quickly.
Insist on doing the right thing, and the industry will become more and more standardized.
As a deep cultivator of Ningbo real estate brokerage industry, Zhu Long witnessed the development of the industry. "The Ningbo market is not very mature at present, and the commission collection standards are not uniform, resulting in frequent malicious competition. The irregular operation of some brands makes customers unable to agree with the unified standards of the industry, which indirectly makes it difficult to collect commissions. But what we can deeply feel is that since Shell 20 18 entered Ningbo, our industry has made progress every year. In the next three to five years, we will insist on doing the right thing and believe that the whole industry will become more and more standardized. "
Industry norms, in addition to more refreshing and unified store decoration, more professional training system, the most important thing is to enhance the service awareness of brokers. The value embodied by brokers in the service is the key to make customers recognize the service. "I and the store agent have repeatedly stressed that in order to let customers recognize your quality, you should not mislead customers for quick success and instant benefit, but let customers make correct judgments. Establish personal influence and word of mouth, and promote the standardization of industry development with quality. " Because the real estate transaction itself is of high value, it should be done well from the first step to the last step, which is a more detailed requirement for the professional service of brokers.
As the baton of the whole team, Zhu Long also realized the importance of direction leadership. He believes that the harder he works, the luckier he will be. Reasonable use, with the help of the platform, let them fight as fast as "elite troops." Learn to freely use the platform's "weapons" such as smart house evaluation system, VR house viewing, transaction process visualization, and house relocation system to keep up with the update speed of the platform, so as to lead the team to a higher level while making progress.
Insisting on doing the right thing and improving the service consciousness of brokers are the requirements of the new service standards of people's stores in the new brokerage era, and are also the things that residents and businesses will insist on doing when they meet Happy Garden Store. At the same time, Shell Platform will continue to work hard to build cooperation bridges to help stores achieve a win-win situation.