Consumer rights hotline 123 15. The special telephone for consumer complaints and reports was set up by the Industrial and Commercial Bureau with the support of the former Ministry of Information Industry.

If you need to complain or report, call 123 15. Please answer this question. According to the tips of the staff, truthfully state the facts, reasons and requirements of the complaint. Please state your name, address, telephone number or other contact information, as well as the name, address and telephone number of the complaint.

In addition, calling 123 15 is a case of charging and consumer complaints, which is handled by the administrative department for industry and commerce where the operator is located. If the merchant needs the area code where the merchant is located, it is+123 15.

Extended data:

Matters needing attention in calling the consumer rights hotline:

1. Conditions to be met:

(1) Having a clear respondent; (Be sure to get specific business information, such as store name, address and telephone number. )

(two) there are specific complaints, facts and reasons;

(3) Within the jurisdiction of the administrative department for industry and commerce; Jurisdiction can be divided into: responsible for market supervision and management and related administrative law enforcement. Jurisdiction: functional and geographical aspects)

(4) Consumers purchase or use commodities or receive services for their daily needs.

2. Reject attraction:

(1) When the warranty period expires or the warranty period expires after purchase, the defendant will no longer be liable for breach of contract;

(2) The mediation agreement has been reached and implemented, and there is no new situation or new reason;

(3) being accepted or handled by a court, an arbitration institution or other administrative organ;

(four) consumers know or should know that their rights and interests have been infringed for more than one year;

(five) consumers can not prove that their rights and interests have been infringed;

(six) do not comply with national laws, administrative regulations and rules.

3. Time limit

(1) decide whether to accept the application within 5 days from the date of receiving it;

(2) Termination of mediation within 60 days from the date of receiving the complaint (after deducting the detection time); The intermediary failed to terminate the intermediary.

At present, the departments that accept product quality problems in China include industrial and commercial administration departments, quality and technical supervision departments, consumer associations, enterprise departments, commodity inspection departments and people's courts.