It is useless to call 1 10, because it involves medical disputes, so it is better to complain directly to the local county-level health bureau, because as a local plastic surgery hospital, its competent department is the health bureau (Health Planning Bureau).

Therefore, you should bring the relevant agreement and refund promise signed with the hospital (providing the relevant basis for the hospital's promise), complain to the local health department and ask for help.

I hope my answer can help you.