1. Collect relevant evidence materials (medical records, payment documents, photos before and after operation, witness cards, etc. ), medical appraisal (to determine whether it is a medical accident, and the degree of disability, etc. ), and determine the negotiation time with the plastic surgery institution to negotiate a solution (if both parties are satisfied with the settlement conditions, the rights protection will end; If you are not satisfied, continue to seek legal arbitration for the next step (if you are satisfied with the arbitration result, the rights protection will end; If not satisfied, continue to defend rights to the next step) trial (the trial result is the final result of defending rights, and the rights protection is over).
2. Collect the evidence at hand and prepare for future litigation, for example, copying medical records. Civil liability disputes such as medical malpractice compensation can be resolved through consultation between doctors and patients; Unwilling to negotiate or if negotiation fails, the parties may apply to the administrative department of health for mediation, or directly bring a civil lawsuit to the people's court. At the same time, the two sides should make an agreement on solving civil liability disputes such as medical accident compensation through consultation.
3. Do a good job of medical appraisal, and then submit the results to the plastic surgery hospital, and negotiate with them to solve the cost refund. At the same time, this situation is a case of cosmetic failure. According to the actual situation, you can claim relevant compensation. If the hospital is unwilling, it can choose legal means to safeguard its rights and interests.
4. Some cosmetic hospitals flaunt themselves as Korean doctors and technicians, but the actual surgeon is Dr. China, whose skills are nothing special and common. This kind of situation belongs to the hospital's false advertisement or exaggerating the surgical method and postoperative effect. As long as the beauty seeker collects relevant evidence, he can refund the extra surgical expenses. At the same time, if injury or disability is caused during the operation, you can claim compensation.
Legal basis: Article 39 of the Consumer Protection Law. Disputes over consumer rights and interests between consumers and business operators can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.