The main way for quality control personnel in medical institutions to collect data is to consult medical records, which is an important way for quality control personnel to understand the patient's condition, treatment process and medical expenses. Followed by on-site inspection, quality control personnel can go to medical institutions to observe medical equipment, environmental sanitation, etc., to understand the actual situation of medical institutions. Is to ask the insider, quality control personnel can communicate with patients, family members, doctors, nurses and others to understand the quality and effect of medical services. After listening to the customer's statement, the quality controller can listen to the description of patients or their families to understand their satisfaction and dissatisfaction with medical services.