Exception handling is the process of finding problems and how to solve them. For example, if any abnormality is found, report it to the supervisor, fill in the abnormality report and send it to relevant departments, which will reply (disposal of nonconforming products, prevention and correction), summarize and fill in the prevention and correction report and file it.
The quality exception handling procedure includes three links: exception discovery, exception analysis and exception handling. When the batch quality problems found by quality personnel are identified as quality anomalies by the quality department, they will immediately notify relevant departments to analyze the causes of the anomalies. Engineering department, development department and other responsible departments will analyze the causes of abnormal quality, put forward solutions, and immediately notify relevant departments and report to the competent general manager. Finally, the production department reworks the product according to the formulated solution. The prevention and correction report is only a link in the process, and the disposal of nonconforming products is also a link.
QC is the abbreviation of English quality control, and Chinese is "quality control". In ISO 9000: 20 15, quality management is defined as "guiding and controlling the quality coordination activities of the organization".
Quality control is defined as "a part of quality management, committed to meeting quality requirements". According to the control characteristics and sequence of products in the process, product quality control can be divided into four stages: process quality control (IQC), process quality control (IPQC), final inspection and verification (FQC) and ex-factory quality control (OQC).
In order to meet the quality requirements, the organization will set up quality management and quality control departments, and arrange quality control personnel engaged in quality control functions. Generally, quality control functions are shared by quality inspectors (QC) and quality engineers (QE).
Every industry is different, and the following is for reference only!
Exception handling is the process of finding problems and how to solve them.
For example, if any abnormality is found, report it to the supervisor, fill in the abnormality report and send it to relevant departments, which will reply (disposal of nonconforming products, prevention and correction), summarize and fill in the prevention and correction report and file it.
The quality exception handling procedure includes three links: exception discovery, exception analysis and exception handling. When the batch quality problems found by quality personnel are identified as quality anomalies by the quality department, they will immediately notify relevant departments to analyze the causes of the anomalies. Engineering department, development department and other responsible departments will analyze the causes of abnormal quality, put forward solutions, and immediately notify relevant departments and report to the competent general manager. Finally, the production department reworks the product according to the formulated solution. The prevention and correction report is only a link in the process, and the disposal of nonconforming products is also a link.
What is the quality process? Different industries have different quality control processes. The following are for reference only:
Quality control process
→ Customer Quality Assurance
1, develop and design products according to customer requirements and expectations;
2. Customers agree on product specifications and quality standards;
3. Provide technical and quality support, on-site audit and improvement suggestions to the assembly plant.
→ Quality assurance of finished products
1. The production department conducts a comprehensive inspection of the finished products according to the product specifications agreed by customers;
2. The Quality Management Department conducts sampling inspection according to the quality agreement;
3. Test the environmental adaptability and reliability of the product according to the program. → Quality control through key points and layer-by-layer control ensures that defective products do not flow in, manufacture or flow out.
How do managers deal with quality anomalies? How to find quality anomalies by managing anomalies? The way to find them is to analyze the gap against the standard. The foundation is to store data for a long time.
How to deal with quality anomalies: quality anomalies should be handled in several situations, one is emergency correction, the other is corrective measures, the other is prevention and the other is preventive measures. Correction is to solve this problem. Corrective measures are to prevent such problems from happening, and preventive measures are to prevent similar problems from happening in other places.
How to execute the quality exception: track every action of the exception, and count the relevant data of the follow-up process for later use. Ensure that all actions have been carried out and the data meet the relevant requirements.
What is the process of quality management? reprint
1。 QCC: quality assurance circle. Including IQC, IPQC, FQC, OQC, QA, QE, TQC, etc.
2。 IQC: incoming material quality inspection. After the material demand order is issued, the enterprise will accept the products provided by the supplier. IQC is established on this basis, and its function is to ensure the benign material inventory of enterprises. According to the different material inspection standards of enterprises, the number of people in this department will be different. You can set up classes, groups and classes, or you can determine a single class (full inspection and random inspection).
3。 IPQC/PQC: process inspection. After material acceptance, some products will have quality problems due to batch sampling and storage in the reservoir area, so it is required to determine the quality of the first product when the product goes online. The role of PQC is to confirm the first product and standardize and supervise the quality during batch production. Thereby improving the yield of finished products and reducing the cost.
4。 FQC: This is a comprehensive unit. It is called incoming inspection, also called final inspection (process). After the production is completed, the products flow out of the assembly line, that is, they are packaged and put into storage. In this process, FQC will conduct a comprehensive quality inspection of products, including packaging, efficacy, appearance and so on. Ensure that the efficiency, appearance and packaging of incoming goods are good and meet the requirements. According to the needs of customers and production control, complete inspection and packaging work can be set up. To put it bluntly, it is a group of production personnel engaged in packaging inspection and warehousing after quality training, which belongs to the off-line process. It can also be completed by the production unit, and FQC carries out random inspection and warehousing.
5。 QA: Quality Assurance Engineer. This is a job description, it should be said that it is the quality assurance team. Is a unit within the company, responsible for improving the investigation of customer complaints, proposing process optimization programs and improving product quality.
6。 QE: Quality Customer Complaint Handling Engineer. This is a unit that interprets, processes and coordinates external quality, and it is a unit that directly coordinates, interprets and coordinates with the business side and the client side. Including system document control, 8-day reply to customer complaints, program document formulation, etc.
7. Total quality management. It is a new management concept, and it is a new concept to put quality in the fields of cost and delivery. On the original basis, more fields are required, thus improving the reputation of the enterprise and controlling the quality more comprehensively.
For quality:
Quality is the life of an enterprise.
Quality is made, not tested.
quality first
Quality implementation:
1。 Establish a quality management system, and the number of personnel in the system can be set reasonably according to the scale and inspection requirements.
2。 Establish a quality management manual. I have a notebook, but I can't give it to you without electronic documents. You can search online, there should be. ). All quality behaviors are carried out in the quality manual, so that the quality can be based on books, thus being comprehensive and systematic.
3。 Formulate quality inspection standards. At present, the munitions inspection standard of the United States Military Academy at West Point is commonly used, and the scope depends on the enterprise.
4。 Improve quality control documents and implement them according to ISO requirements. Divided into four orders. (such as operation standards, job descriptions, forms, procedures, specifications, etc.). )
The Quality Process of Cosmetics When foreign cosmetics enter China, they need to go through registration (filing) procedures in China and other institutions before they can be sold. The specific procedures are as follows: ① Registration/filing by the Ministry of Health (receiving unit: Health Supervision Center of the Ministry of Health); (2) Making Chinese labels (filing with AQSIQ before April 2006 has been cancelled); ③ Customs clearance (including label review and customs); 4 listed for sale.
How to write a quality process report I used to be a production manager and often wrote such improvement reports. Your situation is unknown, I can't help you write it, but it's actually very simple.
First of all, you have to understand the truth. It is not for you to be responsible for writing the improvement report, but for the first party like you to find ways to prevent such things from happening again, so as to prevent the same things or things with universality and similarity from happening again. As the saying goes, "there is no problem that can't be solved, only the way that can't be found!" Understand this truth, writing this report will not have any psychological burden, and it will be simple to write.
(1) Write down the reason of the defect, no matter what the reason is. Write clearly the time, place and way of things happening, who discovered it and what temporary measures were taken after it was discovered. This is the so-called countermeasure. 1 * * * How many defective products were found, and whether they were all recycled? etc
(2) Write down the simplest and most effective way you can think of to prevent this kind of incident from happening again, which is called improvement. This improvement is best for things, not people. The improvement results should be applicable to such incidents, not just for you or a small group of people, but for everyone. Otherwise, it's meaningless. If you don't understand anything, email * * * to discuss with cat8009@sina. ..
Production exception management process? 1. When an abnormality occurs, the person in charge of the department who finds the abnormality shall immediately notify the technical department or the relevant responsible unit to study the countermeasures, handle them and report to the immediate superior.
2. The production department shall, jointly with the technical department and the responsible unit, take and implement the temporary emergency response measures for abnormity, so as to reduce the impact caused by abnormity.
3. After the abnormality is eliminated, the production department fills in the abnormality report and transmits it to the responsible unit.
4. The responsible unit shall fill in the Basic Countermeasures for Abnormal Handling to prevent the occurrence of abnormality again, and feed back the Abnormal Sheet to the production department.
5. After receiving the order, the production department will make a copy to the finance department.
6. The financial department shall keep the abnormal report as the basis for claiming compensation from the manufacturer and accounting vouchers for manufacturing expenses.
7. The competent department shall keep the abnormal report as the control point of the production progress and provide reference for the production plan.
8. The production department should track the implementation results of the fundamental countermeasures of the responsible units.
Our company now chooses Nissin and can set up a working group. As long as employees set up the corresponding plan input in the group, leaders can easily read and issue various notices, which is very convenient.
What is the daily work flow of the quality department? See what kind of quality personnel you are.
Incoming inspection: inspect incoming materials according to existing inspection documents (comparison table, drawings and other documents).
Patrol inspection: inspect the production department, all production information and production technology from time to time.
Finished product inspection: equivalent to the user, everything is inspected, including function, appearance, accessories and so on. , and there should be a report.
Of course, there are many different jobs. But it's the same for quality personnel, that is, it's all random inspection when checking.
What is QC process QC: check the quality of products to ensure that products meet customer needs; Is a product quality inspector;
QC: Chemists at all stages of the production line may have multiple sampling points according to different processes of the production line to inspect semi-finished products and components and issue inspection reports; Of course, every report will be reported to QA;