The full working life has passed inadvertently. After this period of hard work, we have made greater progress in our continuous growth. Everybody tidy up and write a work summary. What are the characteristics of a good job summary? The following is a summary essay (6 general remarks) of gas station work compiled by me, for reference only, and you are welcome to read it.
Work summary of gas station 1 20XX On July 30th, the computer gas station was officially opened to the public. With the kind care and strong support of the company leaders, I tried to build a five-type team by strengthening internal management, and worked hard to learn various professional knowledge in the company's Excellence activities to make up for my lack of experience in gas station management. Uniting the staff and working hard is my computer gas station, which greatly improves the station capacity, appearance, service and staff quality. Now I will report my work in the past year as follows.
I. Operating conditions
Computer gas station is a low-volume gas station. After being closed for two years, it reopened on July 30th, 20XX. After the opening, the daily sales volume averaged 3 tons, which was slightly improved. However, due to the construction of National Highway 109 road, all large vehicles are impassable, and almost all customers in the station turn to North Road, and because our station can't swipe their cards, the market is in a stagnant water. After the opening of 109 National Road in September, with the leadership and coordination of business departments and the active efforts of all employees, the daily sales of computer gas stations began to increase gradually. In order to further seek new customers, I showed the patience and tenacity of "breaking my leg" and "sharpening my mouth". I went to the door again and again to do a good job and publicize the reputation and quality assurance of PetroChina. In the end, everything paid off. Manager Zhang, a new customer, was moved by my sincerity and became a long-term customer of PetroChina. At the same time, the monthly demand of the company is 26 tons, and the monthly demand of old customers is 50 tons. Thanks to the hard work of all the staff in the gas station, we sold tons of gasoline and diesel this year, including tons of diesel and tons of gasoline.
Second, safety management
Our station often organizes employees to learn the rules and regulations related to safety management, and carries out safety education for employees. While ensuring the safety production of our station, we will strengthen employees' awareness of safety responsibility and identify risks. Make safety work more proactive. Find hidden dangers and rectify them in time, and firmly establish the idea of "people-oriented, safety first" in the hearts of employees. Take the safety work of gas stations as the most important work, strengthen the safety inspection system, check all kinds of equipment and facilities of gas stations, let everyone "put prevention first, combine prevention with elimination", resolutely put an end to "three violations" and let our gas stations run safely.
Third, quality service.
Judging from the on-site service level, our refueling service level is constantly improving. The on-site service can reach more than three people, and the service is mainly based on "smile service" and "three-tone service", with "thirteen steps of refueling" and "six steps of cashier" as the standards, and the service is closer to every driver, so that they can feel a little warm after being tired all the way and fill up their gas at our station. Maybe. We should keep in mind the idea that "the customer is God" is a relative and a friend, and feel the customer when doing practical things in service. As the saying goes, "hard work will yield." If you help your customers, they will definitely give you back.
In a word, with the support of company leaders and the efforts of employees, my computer gas station has made some achievements, but there is still a big gap from the sales tasks assigned by company leaders. There is a certain gap between the safety management and quality service of gas stations and advanced gas stations. As a stationmaster, I first set strict demands on myself, study hard the advanced experience of managing gas stations and improve my own quality. Lead all staff to work hard. Learn the "Daqing spirit" in the activity of striving for Excellence, achieve "three old four strict", and strive to complete all the work assigned by the company leaders.
Summary of gas station work 2 I. Sales volume
1, sales volume this year, increase or decrease compared with last year, and annual plan completion rate. 7120xx1-10 by the end of * *, 634.68 tons of refined oil had been completed, including 224.099 tons of diesel oil and 4 10.58 tons of gasoline. It is planned to complete 960 tons this year, 165438+. Therefore, the completion rate is only 66. 1 1%, and 5 15.073 tons are completed in 20xx, including 2 13.498 tons of diesel oil. Gasoline 30 1.575 tons.
2. Average daily sales of a single station. Analysis of the reasons for the highest and lowest monthly sales volume.
The average daily output is 2. 1 ton, with the highest output in July (diesel bucket) and the lowest output in June (Spring Festival).
3 this year's non-oil sales, compared with last year's increase or decrease, the annual plan completion rate. (as of 20xx years x months).
20xx completed 39,254.20 yuan, mainly the sales from June 65,438+0 to June 65,438+00 this year. The annual lubricant sales reached 8,000 in 400 yuan, and the planned completion rate of 20xx was 93.46%.
Second, customer maintenance.
1. Number of customers of national cards (or Zhejiang IC cards)
20xx1-105 national card.
2. Compared with last year, the number of customers increased or decreased. Please analyze the reasons.
3.20xx 1 to 10, and the cumulative number of IC card customers in Zhejiang is 5. It is about 30 fewer than 20xx years. The main reason is that the surrounding social gas stations take price reduction as the main promotion means and Shenjiahu Expressway is used to it, which leads to the loss of some customers. (The customer thinks that it is inconvenient for the national card not to check in). Since June 10 Company launched the activity of "Work hard for three months until the end of the year, and strive to complete all sales tasks", Qi Xin, all the staff of the gas station, has worked hard to complete all sales tasks.
Three. Work completed this year (operational safety, on-site training, quality control and implementation of internal control)
Safe operation: the implementation is in good condition, with no major accidents and other equipment accidents, and the oil leakage is zero.
Gas stations always implement the working policy of "safety first, prevention first" and hold a safety production work meeting once a week. Through learning, every employee can understand the company's work spirit and various systems, understand the company's HSE objectives, and further understand the company's corporate culture. According to the actual situation of this station, learn the initial fire fighting and oil tank. Power distribution room. Fire emergency plan drill of adjacent units, refueling 13 steps, equipment maintenance, post responsibilities, customer complaint handling, lightning protection and typhoon prevention drill, robbery and theft prevention drill, and oil error drill. Let employees know the fire extinguishing method, the use of fire extinguishers, and the various steps and post division of fire extinguishing scheme, so that every employee can improve the quality of understanding fire extinguishing scheme.
There are no customer complaints about the quality and quantity of petroleum products, and all metering equipment is in good condition and in normal use.
Fourth, the problems and solutions of gas stations.
1, the living conditions of gas station employees are relatively difficult, and the hardware facilities are relatively poor.
2. The underground ditch of the gas station is seriously blocked and needs to be rectified.
3. Oil tank operation wells are prone to water seepage and need to be rectified.
Verb (abbreviation of verb) Work plan for next year (sales task, operation safety, on-site training, quality control and internal control implementation)
Sales task:
Strive for 80 tons of refined oil per month and 3,500 yuan for convenience stores to understand the needs of customers around gas stations.
Operational safety:
No personal injury or death, no major quality, traffic and fire accidents, no equipment accidents, no mixed oil leakage and wrong oil filling accidents.
On-site training:
Improve the standardized refueling service, improve 13 refueling procedures, and strengthen the staff awareness meeting and emergency plan drills.
Summary of gas station work 3 I. Operation situation.
By the end of 65438+February and 65438+May, the sales volume of light oil pure guns had reached 46542.7 tons, accounting for 94.4% of the planned tasks for the whole year. Year-on-year growth 1.35%. By the end of June 1 1, the direct sales reached 20xx tons. From 1 to 1 1, the turnover of non-oil products was 4.734 million yuan, accounting for 87.7% of the planned tasks in the whole year. The average daily turnover of non-oil products in 20xx reached 14 135 yuan, an increase of 49.54% compared with last year.
The oil consumption in xx region showed a slow growth trend in 20xx, which was mainly influenced by market economy environment, local economic development speed and policies, fierce competition in regional markets, energy substitution and other factors. In order to grasp the market well, Shanxian Company strictly follows the work arrangement of the superior company and implements various work requirements. In the market, carry out all-staff marketing and encourage employees to actively develop customers. Gas stations strengthen customer file management, do a good job in customer development and stability, actively build customer needs, and rely on market research, telephone contact, home visits, etc., so as to update customer information in time, respond to customer needs in time, handle customer suggestions in time, and form intimate and harmonious customer relationships. In terms of customer service, combined with the "gas station door-to-door service, improving environmental sanitation" and quality service month activities, employees were organized to study and implement in strict accordance with the activities, and efforts were made to achieve a higher level of standardized service and truly make substantial progress. In expanding sales, we should do a good job in market monitoring and grasp market information in a timely and accurate manner. Carry out non-interactive marketing activities for gasoline, diesel oil and high-grade 97# gasoline, and carry out self-service station and semi-self-service station marketing activities and preferential points for fuel card. Do a good job of interaction with customers in the activities, strengthen communication with customers, and develop customers steadily. On the basis of quality assurance provided by the company, we actively strive to open up the market, do everything possible to tap potential customers, expand the market, and strive for steady growth in sales in a complex and ever-changing market environment.
In the process of operating non-oil products, it is necessary to overcome the objective disadvantages of small business space and no business space in convenience stores, actively go out to find sales markets, and use interpersonal relationships to seize customer resources. Strengthen the management of commodity inventory structure, use seasonal policies to encourage the sales of key commodities, and encourage employees to seize sales opportunities and actively sell them to increase the turnover of convenience stores.
Second, the management situation.
1, employee management. Xx company continues to carry forward the good spirit of "compare, learn, catch up, help and surpass", organize employees to learn theoretical knowledge well, abide by various work disciplines, and put into work with a good working attitude. At work, we should establish good values and improve employees' own job skills and comprehensive professional quality, rather than technical operation and ability play. In combination with the activities of "strengthening the management activities of small stations", "year of improving the quality of stationmasters" and "two micro-transformations", all management personnel of gas stations are organized to study together and the learning situation is assessed once a week. Show your achievements through the examination results, and aim at the advanced stations with relatively backward management. In the work, set an example to help improve and promote the pace and promote the comprehensive management level of gas stations.
2. Safety management. Strengthen daily supervision, urge and help gas stations to do a series of safety precautions such as fire prevention, explosion prevention, anti-static, anti-theft, anti-robbery and anti-destruction. Do a good job in daily hidden trouble investigation, find out in time, analyze carefully, make clear the hidden trouble control objectives, rectify the problems found in time, report the problems that gas stations and regions are unable to rectify in time, take reasonable and effective safety precautions, and do a good job in gas station safety prevention. Regularly organize and inspect the implementation of pre-plan drills, supervise and guide gas stations to organize employees to do all kinds of pre-plan drills, accumulate experience in practice, and improve the emergency response capacity of gas stations. Regularly sort out the safety documents issued by the municipal company, strengthen the study of safety rules and regulations, and require gas stations to convey the notice of attempted failure to employees to improve the safety risk prevention. Implement various safety work requirements to ensure the safe production and operation of gas stations.
Third, the next work plan and arrangement.
1, intensify market development, do a good job in maintaining old customers, actively develop new customers and big customers, actively seek market opportunities, and strive to expand market sales.
2, pay special attention to the staff management, improve the comprehensive quality of employees, and enhance the management service ability. Strengthen the ideological education of employees, and formulate a sound assessment system and job training activities.
3, strengthen quality management, regular sampling gas station meter, seal, tank account actual library height and the real situation. Reasonable control of inventory losses.
4. Pay special attention to safety management. Strengthen the management of facilities and equipment, and do a good job in the maintenance and maintenance of gas station facilities and equipment. Improve the management mechanism to deal with emergencies and cultivate employees' ability to deal with emergencies.
5. Follow up the construction of the new station and do a good job of communication and coordination with the government and other departments.
Summary of gas station work. The busy year's work is coming to an end, which is the beginning of 20xx. Looking back on one year's work performance and life is not ideal for me and this station. Usually busy, there is not much time and opportunity to sit down and summarize the work. At the end of the year, summarize the gains and losses of one year's work, check your own shortcomings, and make arrangements and plans for the new year's work.
First, change the sales concept.
Compared with oil sales, non-oil sales started late and grew slowly, so we must actively promote non-oil sales. As a convenience store clerk, you should first dare to speak, be able to speak, and take the initiative to find customers, instead of sitting in a convenience store. Fuxing station is a major oil sales station with broad market prospects. The most important thing is to make customers aware of the existence of convenience stores in Yi Jie, and make efforts to introduce convenience store products through the opportunity of invoicing at the station, so as to "promote non-convenience with oil".
Second, all employees sell, and everyone is a salesman.
Non-oil business can not be easily completed by a clerk alone, but by the joint efforts of the whole station. Fuxing Station made a sales plan for all employees of non-oil products sales, and studied the products of fuel treasure, glass water and other key commodities in the whole station. On the premise of flexible use of eight points method, introduce convenience stores to customers, make sales tasks for each employee, and select monthly sales stars.
While making achievements, I also found my own shortcomings. Convenience stores are small in scale and have many customers, so we should pay close attention to customers and the market. I feel that I am not innovative enough. In the future, I need to think hard and design different product combinations for different groups, different time periods and different holidays to attract the attention of different customers. We should also make full use of the limited sales space, constantly increase the types of new goods, and actively feed back the consumption information to our superiors. I should also learn more marketing knowledge in my future work and develop my own sales potential.
For the new year's sales work, we will develop better in many aspects, actively cooperate with the tasks assigned by superiors, and achieve better performance returns to leaders. The marketing scope of new year's goods must be based on consumers' choice of goods and consumers' needs, and the ultimate goal is to meet consumers' and customers' needs.
Looking back on a year's work, sweat is accompanied by harvest, and my gradual growth in convenience store marketing is like a mature fruit in my heart, which is extremely gratifying and joyful. With the management and help of company leaders and webmasters, I think I will work harder in the future to ensure the maximum profit and make Fuxing Yi Jie convenience store gain greater advantages in the competition.
Summary of gas station work 5 Review the work since 20XX: For XX company, 20xx is the beginning year, a hard year and a year of tempering will. This year, the gas stations were deployed in strict accordance with the unified arrangement of the municipal company, and the management personnel of each station earnestly implemented it, which made XX Branch on the right track. All stations pay close attention to management, improve efficiency, adhere to safety first, and improve various rules and regulations. This year, all stations will improve their work standards, advocate standardized service style and strict labor discipline; Advocate the diligent investigation of potential safety hazards and achieve the four-way plan of "safety first". The work of gas stations has been steadily advanced, the benefits have been continuously improved, and the annual tasks have been basically completed. At this symposium, all stations spoke enthusiastically and participated actively. Some practices of 20XX work are summarized as follows:
First, leaders attach importance to improving institutions and strengthening internal management.
With the great attention of the superior leaders, the work of each gas station can be carried out in an orderly and smooth manner under careful organization. Each station can ensure safety, promote efficiency, and regularly check safeguard measures and emergency plans.
Second, strengthen the cultivation of employees' literacy and create first-class service quality.
Every stop is in the spirit of "comparing, learning, catching up, helping and surpassing". Correct work attitude, improve discipline and style, and serve warmly. In order to improve the professional quality of employees, gas stations in the new century take the form of on-the-job communication and summary, which improves the post skills and comprehensive quality of each employee.
Third, strengthen safety management and create a first-class environment.
Based on the principle of "safety first", each station has a set of management methods and experience in its own station, and combined with the actual situation, it effectively organized the drills of each station's pre-plan and safety management system. Firmly establish the idea of "safety first" and implement various safety management systems of gas stations. Try to eliminate the existence of unsafe factors.
1. Organize a safety inspection once a week, implement hidden danger remedial measures, and ensure the safety in the station.
2. Implement the safety work to every working day, and make the safety work achieve the expected purpose through the safety management of field operations and equipment and facilities.
Fourth, the existing problems
As XX branch has just been established, the mechanism is not perfect, the personnel changes are relatively large and young, and the professional knowledge is not rich enough. I hope the superior company can organize more staff training to make our team in by going up one flight of stairs next year!
Work summary of gas station 6 20xx. Under the correct leadership of the office and company leaders, and with the joint efforts of all the staff, the gas station successfully completed all tasks. I have made some achievements in business income, station appearance, standardized management and team building. Now I briefly summarize as follows:
I. Operating income-generating work
1-10, in the process of our efforts to generate income, we pay attention to quality service and strive to win customers. For every customer who enters the station, we are all "welcoming, walking and seeing off", which is warm and thoughtful; Give timely help to customers in trouble, so as to strive to achieve the goal of "developing customers with customers"; Seriously adopt the suggestions put forward by customers, strive for benefits, and do our best to increase the sales of oil products.
From 10 to 12, we entered the oil shortage, and we adjusted our work ideas in time, and at the same time, we did a good job in limiting and explaining our customers. During the explanation, we were meticulous and patient, and got the understanding and support of customers. Customers queue up for limited refueling according to regulations and stand in order.
In short, in 20xx, our gas station adopted flexible working ideas and measures according to different market conditions and superior requirements, and successfully completed the annual work tasks.
Second, safety management
The importance of safety work for gas stations is self-evident, therefore, we always regard safety work as the top priority.
First, improve the safety awareness of the staff and workers in the whole station ideologically, remind them from time to time and supervise each other by speaking at the meeting, and take the activities of "ankang cup", "Safety Month", "Bai 'an" and "ankang cup" as an opportunity to effectively improve the safety awareness and skills of the staff and workers through fire training and drills.
Second, from the system, strictly implement the provisions of the safety management system issued by the superior, and strictly manage the safety system, such as; It is forbidden to refuel plastic barrels, and it is forbidden to refuel in thunderstorm and lightning weather;
Third, from the inspection, we should always check, rectify and eliminate hidden dangers. We insist that the stationmaster on duty check the safety every day and the station staff check the safety when changing shifts. When leakage is found in the fuel gun, tanker or metering hole, it should be handled in time to eliminate all kinds of hidden dangers.
Fourth, from the maintenance of equipment and facilities, we should pay attention to maintenance, maintenance and prevention, and do a good job in various safety work, focusing on fire prevention, anti-static, lightning protection, flood control, antifreeze and robbery prevention.
Third, standardize management.
This year, the road construction outside the gas station took a long time and caused great pollution. Dust is like fog every day, and the difficulty of cleaning is several times higher than before. For the health of employees, everyone in our station is equipped with masks, and at the same time, we insist on cleaning the station every day, and cleaning the garbage from time to time during the day to keep the station clean and tidy. In view of the problems raised by our superiors when they came to this station for inspection this year, we made timely and detailed requirements in terms of goods placement, housekeeping, environmental sanitation, account books, various records, etc., which promoted the further standardization of various management, and the promotion of station capacity and appearance was affirmed by our superiors.
Fourth, team building.
Harmonious working atmosphere is what we all hope, and it is also an important symbol of team building. This year, I started from the details and worked hard to strengthen team building in unity, cooperation and mutual support. For example, when there are many vehicles entering the station, our other comrades will take the initiative to come forward to help refuel and collect money for the day shift; Cooperate with each other during the shift change, and do a good job of paying accounts and refueling; At night, when some comrades are at work or at work, other comrades have closed the door and quietly opened the door to avoid disturbing their rest, and so on.
In 20xx, the staff of gas stations supported each other and cooperated with each other. Through the concerted efforts of Qi Xin, they overcame all kinds of difficulties and successfully completed their annual tasks.
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