If the payment method is blank payment, if repayment has been made, the repayment will be returned to the bound debit card within 3-5 working days; if not, the line will be restored within 1 hour.
Generally, refunds are returned in the same way as payment, such as bank cards or other payment methods. If it is cash on delivery, the refund will be returned to JD. COM's personal wallet.
JD.COM self-operated goods order refund:
Before the goods leave the warehouse: If we submit the cancellation application before the goods leave the warehouse, the system will complete the refund review after 30 minutes.
Delivery of goods to the delivery station: If the goods have been delivered out of the warehouse, you need to wait for the goods to be loaded and delivered to the delivery station to submit a cancellation application, and the system will complete the refund review within 24 hours.
On the way to the distribution station: if the ordered goods have been loaded and sent to the distribution station, and then submit a cancellation application, the refund review will be completed within 24 hours of the day when the goods arrive at the distribution station.
Reject the order: after the order is rejected, the system will automatically submit the cancellation application and complete the refund review within 24 hours of the same day.
Here you need to pay attention to: it is not excluded that the abnormal order is delayed for refund. At this time, please contact customer service directly for processing.
Commodity orders of third-party sellers:
Third-party sellers need to cancel the application and accept a refund according to the seller's own situation.