How to be a good store manager
Manager's handbook
First, the identity of the manager
Second, the ability that managers should have.
Third, managers cannot have quality.
Fourth, the manager's day's activities
V. Management authority of the manager
1, personnel management 2, shortage management
3. Loss Management 4. Cashier Management
5. Report management 6. Health management
7. Promotion management. Training management
9, reward and punishment management 10, target management
1 1, information management 12, complaint management
13, emergency management 14, cost reduction management
15, safety management 16, contact the headquarters.
17, store equipment management 18, safety management
Six, the manager's self-examination
Seven, the manager's assessment
The purpose of this manual is to help the manager of the bakery understand his responsibilities and complete the task better.
First, the identity of the manager
1, representative of the company's business stores
From the moment you become the store manager, you are no longer an ordinary employee. You represent the overall image of the company and the business stores of the company. You must stand in the company's position, strengthen management, and achieve the goal of the company's operating efficiency.
2, the realization of the turnover target
The store you manage must be profitable to prove your value, and in the process of achieving the goal, your management and setting an example will be extremely important. Therefore, 50% of the achievement of the turnover target depends on your excellent performance.
3. The commander of the store
Small business shops are also a collective, and there must be a commander, that is, you. You should not only give full play to your talents, but also take the responsibility of directing other employees-to help each employee give full play to his talents, you must influence employees with your own actions and thoughts, instead of letting employees influence your judgment and thinking.
Second, the ability that managers should have.
1, guiding ability
It refers to changing old ideas, making them give full play to their talents, thus improving their turnover ability.
2, the ability of education
Be able to find out the shortcomings of employees and help them improve their ability and quality.
3. Data computing ability
Master, study and analyze reports and data] so as to understand the performance of your store.
4. Ability to achieve goals
In order to achieve the goal. But there must be organizational ability and cohesion, as well as the ability to control employees.
5. Good judgment
Have a correct judgment in the face of problems and solve them quickly.
6, the ability of professional knowledge
Understand the necessary knowledge and skills of cakes and bread you sell and business services.
7. The operation ability of the store
Refers to the management skills necessary to run a store.
8. Ability to manage people and time
9. Ability to improve service quality
Instruct the service to be more reasonable, so that customers have a sense of intimacy, convenience, trust and comfort.
10, self-training ability
We should keep pace with the times, improve ourselves and grow up happily with the company.
1 1, honest and trustworthy
Third, the manager can't have the quality.
1, leapfrog reporting, self-assertion (refers to sudden problems)
2, shirk responsibility, evade responsibility
3. Criticize the company privately and complain about the current situation of the company.
4. Don't set goals, and don't believe that you and your employees can create business miracles.
5, when there is merit, exclusive.
6, not good at using the advantages of the clerk, only see the shortcomings of the clerk.
7, don't want to train his employees, don't want his employees to surpass themselves.
8. For superiors or companies, report good news instead of bad news, only bad news.
9, unwilling to strictly manage the store, just want to be a good person.
Fourth, the manager's day's activities
1, prepare for opening the door in the morning (half an hour before opening the store)
Answer: employee confirmation, attendance and vacation, employee mental state.
B: Inspection of operating storefronts: check inventory, new inventory, merchandise display, storefronts cleanliness, lighting, price, equipment, change, etc.
C: yesterday's volume analysis: whether the specific figures are down or up (find out the reasons), and try to increase the volume.
Announce the business objectives of the day
2. After opening the store, it will last until noon.
A: Confirm the focus of today's work. How much turnover should we make today?
What kind of products are being promoted today?
B: Track business problems (equipment maintenance, lighting, product arrangement, etc.). )
C: Compare the sales/amount of cakes and bread in the store.
D: When is the business peak today?
3. Have lunch in shifts at noon
4. Afternoon (1:00 ~ 3:00...> & gt
Question 2: What is the responsibility of the store manager? 1 Manager's job responsibilities The management of the store should be effective, so as to reflect the overall management level. How to improve the single store sales of stores is the focus topic of the whole clothing industry. In my opinion, we should start from the manager, who is the soul and leader of a store. The manager's working ability and leadership ability directly affect the performance of the whole store. In order to grasp the manager's management, whether it is a clothing production enterprise or a clothing sales mall, we must understand the manager.
Many store managers know their roles in this way: a store is like a home, and the store manager is the parents of this home. Parents should worry about all the problems of this family, including personnel, goods, hygiene, furnishings and so on. If any small detail is not taken into account, it may have a bad influence on their work.
More enterprises hope that the store manager is an excellent director. The storefront is a performance stage, the hardware facilities of the storefront are scenery and props, and the company's constantly changing products throughout the year constitute the material of the story. The store manager should organize these materials into attractive stories and tell them to every guest who patronizes. Whether the story is told well depends on the organization, planning, arrangement and courage of the manager.
Either way, it shows that the manager is the leader of a store, the link of corporate culture information transmission, and the executor and concrete operator of the company's sales policy; It is the spokesperson of enterprise products and the core of the store.
Therefore, the store manager needs to stand on the position of the operator, comprehensively and scientifically analyze the operation of the store, and comprehensively implement the company's business policy. Carry out the company's brand strategy and give full play to the functions of the store manager.
Job responsibilities of the store manager:
1. Understand the brand's management policy and implement the sales strategy according to the brand's characteristics and style.
2. Abide by the company's rules and regulations, carry out the instructions of superiors, and complete the tasks assigned by the company.
3. Responsible for managing the daily work of the counter, supervising and evaluating the work performance of the shopping guide, reflecting the employee dynamics in time and training the shopping guide.
4. Be responsible for the accuracy of inventory, account book making and commodity handover.
5. Responsible for the replenishment of goods in the store and the display of goods.
6. Assist the supervisor to handle and improve the operation of the counter.
7. Assist the supervisor to communicate and coordinate with the mall.
8. Provide public relations promotion activities of brands around the shopping mall on a regular basis as needed.
9. Understand the sales situation of surrounding brands, register and provide daily in-store passenger flow information.
10. Stimulate the enthusiasm of shopping guide and adjust the shopping atmosphere of the freight yard.
The manager's work focuses on:
As a store manager, she can't be positioned as a promoter or foreman. Her mentality is the boss. How to cultivate this mentality has a lot to do with the company's culture and system. This is the art of management, and a scholar dies for a confidant. As a responsible store manager, we should pay attention to the details of daily work. Store operation is usually divided into three periods.
Before business:
1. Turn on the electrical appliances and lighting equipment.
2. Lead the clerk to clean the shop.
3. Hold a morning meeting:
(1) Announce and communicate company policies and business activities of the day.
(2) Business analysis and work performance review of the day before yesterday.
③ Training new employees and exchanging successful sales skills.
④ Stimulate work enthusiasm and boost staff morale.
When ordering, the store should count petty cash.
5. Check the business report of the previous day and send it to the company.
be in business
1. Check the gfd of the shop assistant, arrange the work clothes and wear the work label.
2. The manager needs to supervise the cashier operation and master the sales situation.
3. Control the electrical appliances and speaker equipment in the store (specialty store)
4. Prepare wrapping paper and packing bag for use at any time.
5. Keep the environment of shops, warehouses and fitting rooms clean and tidy.
6. Even if the window is changed, the model is displayed and the goods are displayed.
7. Pay attention to suspicious personnel to prevent items from being lost and accidents.
8. Actively assist customers to solve problems in the consumption process in time.
9. Collect market information and conduct sales analysis.
10. Organize the company's official documents and notices, make preparations before the promotion activities and finish the work after the promotion activities ... >>
Question 3: What is the responsibility of being a store manager? Five basic responsibilities (1) Responsibility for achieving performance: No matter whether the store manager is the operator or the operator, he must bear the main responsibility for the performance in the store. (2) Management responsibilities: The store manager must comprehensively manage and specifically implement the company's regulations on "people", "things", "money" and "information" in the store. (3) The responsibility of the commander-in-chief: the store manager should give full play to the greatest ability of guiding and commanding subordinates. With proper guidance, subordinates can 100% exert their abilities. (4) Responsibility for solving problems: The store manager must think about and solve problems in performance or work. (5) Judgment obligation: Within the scope of authorization, the store manager should make a correct judgment on the business. This is quite different from the position that subordinates are ordered to act. Two basic tasks 1. External work: "Pursuing the satisfaction of consumers in all aspects" (1) product scheme attracts consumers. No matter what era, the success or failure of specialty stores depends on the quality and completeness of goods. Different from the past, we should not only meet the needs of consumers, but also propose new products that can accurately lead the consumption trend. This is the manager's first task. (2) Create a "good atmosphere" and a "convenient" shop when forgetting. Adoption rate: 36.4% in 2009-1-1310: 531manager's job responsibilities. The management of the store can only reflect the overall management level if it is profitable. How to improve it? We must start with the manager, who is the soul and leader of a store. The manager's working ability and leadership ability directly affect the performance of the whole store. In order to grasp the management of the store manager, whether it is an enterprise that produces clothing or a shopping mall that sells clothing, the understanding of the store manager is very clear-the store manager is the manager of a store. Many store managers know their roles in this way: a store is like a home, and the store manager is the parents of this home. Parents should worry about all the problems of this family, including personnel, goods, hygiene, furnishings and so on. If any small detail is not taken into account, it may have a bad influence on their work. More enterprises hope that the store manager is an excellent director. The storefront is a performance stage, the hardware facilities of the storefront are scenery and props, and the company's constantly changing products throughout the year constitute the material of the story. The store manager should organize these materials into attractive stories and tell them to every guest who patronizes. Whether the story is told well depends on the organization, planning, arrangement and courage of the manager. Either way, it shows that the manager is the leader of a store, the link of corporate culture information transmission, and the executor and concrete operator of the company's sales policy; It is the spokesperson of enterprise products and the core of the store. Therefore, the store manager needs to stand on the position of the operator, comprehensively and scientifically analyze the operation of the store, and comprehensively implement the company's business policy. Carry out the company's brand strategy and give full play to the functions of the store manager. Job responsibilities of the store manager: 1. Understand the brand's management policy and implement the sales strategy according to the brand's characteristics and style. 2. Abide by the company's rules and regulations, carry out the instructions of superiors, and complete the tasks assigned by the company. 3. Responsible for managing the daily work of the counter, supervising and evaluating the work performance of the shopping guide, reflecting the employee dynamics in time and training the shopping guide. 4. Be responsible for the accuracy of inventory, account book making and commodity handover. 5. Responsible for the replenishment of goods in the store and the display of goods. 6. Assist the supervisor to handle and improve the operation of the counter. 7. Assist the supervisor to communicate and coordinate with the mall. 8. Provide public relations promotion activities of brands around the shopping mall on a regular basis as needed. 9. Understand the sales situation of surrounding brands, register and provide daily in-store passenger flow information. 10. Stimulate the enthusiasm of shopping guide and adjust the shopping atmosphere of the freight yard. The focus of the store manager's work: As a store manager, she can't be positioned as a promoter or foreman, and her mentality is the boss. How to cultivate this mentality has a lot to do with the company's culture and system. This is the art of management, and a scholar dies for a confidant; As a responsible store manager, we should pay attention to the details of daily work. Store operation is usually divided into three periods. Before business: 1. Turn on the electrical appliances and lighting equipment. 2. Lead the clerk to clean the shop. 3. Hold a morning meeting: ① announcement and communication of company policies and business activities of the day. (2) Business analysis and work performance review of the day before yesterday. ③ Training new employees and exchanging successful sales skills. ④ Stimulate work enthusiasm and boost staff morale. When ordering, the store should count petty cash. 5. Check the day before ... >>
Question 4: What is the responsibility of the store manager? Standardization of store managers. Daily standardization work 1. Check the preparations of all departments in the store before opening. 2. Check the status of inspection equipment. 3. Check the running status of the information department equipment. 4. Ask the manager on duty at any time about commodity problems, customer problems, the attendance of internal personnel and the ideological problems of employees in the store. 5. Give guidance to the POP brand and other promotion work in the store environment. 6. Review the purchasing plan of the purchasing department. 7. Review the payment plan of the purchasing department. 8. Deal with accidents that the manager on duty can't solve. 9. Preside over daily office meetings. 10. Fully coordinate the relationship inside and outside the store. 1 1. Check the security of the store. 12. Spot check the work of security personnel. 13. Spot check the work of the manager on duty. 14. Spot check the work of the head of the information department. 15. Check the operation of cashier group, acceptance/inventory group, tally/sales group, service desk and packaging and storage office. Second, weekly standardization work 1. Report the operation of the store (purchase, sales and storage) to the general manager within one week. 2. Summarize the sales of goods in a week (ABC analysis, inventory analysis, profit and loss analysis, etc.). ). 3. Summarize the work of the employees in the mall for one week, list the employees with high work efficiency this week, put forward reasonable suggestions, and report to the general manager. 4. Arrange the unsolved problems in the shopping mall. 5. Understand and analyze the incompetent employees in detail and make suggestions. Report to the general manager for approval before handling. 6. Understand the ideological status of employees, especially managers above the group leader, and keep abreast of their ideological trends. And communicate with each other to make them happy. 7. Plan next week's work. 8. Guide the purchasing department to make the purchasing plan for next week and submit it to the finance department for cash budget. 9. Truthfully report the situation in the store to the general manager, without concealing or reporting good news or bad news, so that the company can make timely decisions on the problems in the mass market store and avoid delaying the opportunity. Iii. Monthly standardization work 1. Command inventory work twice a month. The specific time is: the first inventory: a pre-inventory meeting was held on June 5438+03 to carry out the actual inventory work on June 5438+05; On June 5438+07, an inventory summary meeting was held for the second inventory: abortion: a pre-inventory meeting was held on the 28th, and the actual inventory work was carried out on the 30th; Hold an inventory summary meeting on the 2nd of the following month; Da Yue: A pre-inventory meeting will be held on the 29th, and the actual inventory will be conducted on the 2nd of the following month. Including this month's inventory analysis, commodity sales ABC analysis, inventory analysis, profit and loss analysis, promotion analysis and so on. 3. Work plan for next month. Make plans and arrangements for next month's work according to the situation of the month. 4. Summarize the work of all employees in the store and submit the report to the human resources department of the company. 5. Report to the general manager. Summarize the experience and shortcomings in the work. 6. If there is any objection to the staffing of the store, make relevant reports and make a deal with the general manager. 7. Analyze and summarize the cost of the store. If there are any problems, we should find out the reasons and deal with them, and pay attention to them in next month's work. 8. Understand the relevant financial situation, and formulate the tax payment principles for public shopping malls. 9. Office equipment renewal plan. 10. Store personnel replenishment plan. 1 1. Summaries and plans for other months. Fourth, the annual standardization work 1. Annual inventory work. 2. Annual management summary. 3. Annual work report of store employees. 4. Annual sales analysis report. 5. Annual capital operation analysis report. 6. Purchase plan and sales plan for next year. 7. Planning and improvement of shop environment layout. 8. Important equipment update plan. 9. Manager's supplementary plan. 10. Summary and plan related to other years.
Question 5: What should the supermarket manager on duty do? The main job of the manager on duty is to deal with the temporary situation of the store, the management of the store staff, the arrival of the staff, the replenishment, the hygiene of the store, the sales of the store, the preparation for closing the store and the cleaning of the store.
Question 6: There are three highlights in the work summary of the duty manager, and the three promotion points emphasize the importance of responsibility, inspection and management.
There is no model essay.
The following is for reference,
Mainly write down the main work content, how to work hard and the achievements, and finally put forward some rationalization suggestions or new efforts. . . . . . .
Work summary is to let the superior know what contribution you have made and reflect the value of your work.
So you have to write a few points:
1, your understanding of the position and work 2, what did you do specifically?
3. How did you work hard and what things did you solve with your brain? Even if it's nothing, write something difficult. How did you solve it through hard work?
4. What abilities or knowledge do you need to improve in your future work?
5. The superior likes people who take the initiative to work. You should make all the preparations in your work, that is, the preparations in advance are as follows for your reference:
Summary is a comprehensive and systematic overall evaluation and analysis of the situation over a period of time, and an analysis of achievements, shortcomings and experiences. Summary is a kind of applied writing, which is a rational thinking about the work that has been done.
Basic requirements of summary
1. Summary must have an overview and a description of the situation, some simple and some detailed.
2. Achievements and shortcomings. This is the main content of the summary. The purpose of summing up is to affirm the achievements and find out the shortcomings. What are the achievements, how big, how to use them and how to achieve them; How many shortcomings there are, what aspects they are manifested in and how they are produced should be clearly written.
3. Lessons learned. In order to facilitate the future work, we must analyze, study and summarize the previous work experience and lessons to form theoretical knowledge.
Summarize the precautions:
1. We must seek truth from facts, the achievements are basically not exaggerated, and the shortcomings are basically not narrowed. This is the basis of analysis and learning lessons.
2. Clear organization. This sentence is fluent and easy to understand.
3. Be detailed and appropriate. There are important things and minor things, so when you write, you should highlight the key points. The problems in the summary should be divided into primary and secondary, detailed.
Basic format of summary:
1, title
2. Text
Introduction: overview, overall evaluation; Summarize the full text.
Subject: analyze the shortcomings of achievements and sum up experiences and lessons.
Conclusion: Analyze the problem and make clear the direction.
Step 3 sign
Signature and date.
Question 7: What are the duties of the hotel duty manager? What are the requirements for night shift? Under special circumstances, the right is equivalent to that of the boss. He helps the boss manage the staff well, gives advice to the hotel and takes the hotel as the center. It is forbidden to slander others, only for reputation.
Question 8: What are the responsibilities of each position in the management teams of KFC and McDonald's? There is a McDonald's manager and four assistant managers. Managers are in charge of almost everything, that is, the more advanced kind, such as planning cases, one deputy manager in charge of water and electricity, one deputy manager in charge of procurement, one in charge of personnel, that is, division of labor, scheduling and the like, and one in charge of sanitation. The general manager's salary is about 8000 yuan. There are fewer assistant managers.
Someone must recommend you first, or when he recruits people, you can directly say that you are applying for the position of manager or deputy manager. Generally, there will be an internship period, and they will send you to work in one of the branches for a period of time, and then the manager there will give you an assessment. During my internship, I have to learn everything, from kitchen management to bathroom, big and small things. After the internship, the general manager and a manager who is more senior than the manager, such as the manager of South China, will give you a field assessment together. They will take you to the kitchen. For example, they will ask you about the operation and temperature of the frying area, and then the temperature and hygiene of the frying area. Finally, if you pass, go straight to work. Some managers are abnormal, like to make things difficult for others, and sometimes it depends on luck or something. I remember that the average employee's salary is 7.5 an hour, the trainer seems to be more than 9 yuan, and the management seems to be 18 or more, which is probably the case.
Question 9: What's the difference between a store manager and a manager? The manager is generally responsible for standing and watching the store ... the manager is responsible for the overall affairs of the whole store ... to put it bluntly, the manager is younger than the manager.
Question 10: What are the general responsibilities of supermarket managers? Please elaborate on the responsibilities of the supermarket chain manager.
Eight tasks and seven qualities of supermarket chain managers;
Eight tasks of a qualified store manager
Relevant people believe that the store manager is the window for the store to communicate with the outside world, and needs to handle all aspects of affairs on behalf of the store according to time, occasion and reason, so that the store can easily handle foreign affairs. Therefore, a qualified manager must complete at least eight tasks:
● Be the top manager of the store. Manage the daily operation of the store and complete the economic indicators issued by the company;
● Be a store agent. As the agent of the company headquarters, we need to develop and maintain good relations with all stakeholders, customers and business partners in our jurisdiction. The manager's behavior represents the image of the company, and his decision represents the decision of the company;
● Do a good job in relationship coordination. When there are problems in the store, coordinate as a manager as soon as possible to restore normal business activities;
● Be a good communicator. Communicate the policies, plans and decisions of the company headquarters to the store staff accurately and timely;
● Be a good trainer. Guiding and training store employees is an important responsibility of chain store managers. On-the-job training of employees is a basic work of the store, and it is also the obligation of managers to train employees for the company. Because the staff of newly opened stores are transferred from old stores, if the manager does not have this ability, he is not a competent manager;
● Do a good job in security. The manager must ensure the safety of all assets in the store;
● Do a good job in sales. The manager is also a salesperson in the store. He should understand the psychology and needs of customers, so as to ensure that the goods in the store are marketable and the business is booming.
● Give feedback on business information. Store managers should timely feedback the regional situation and consumption trends to the company, so that the company can respond to market changes in time and take corresponding measures.
Seven qualities that should be possessed.
In order to do the above eight tasks well, the store manager needs to have certain quality.
First of all, the manager should be a person who loves life and has great interest in life. On the one hand, chain stores meet the daily consumption of target customers, and at the same time guide their consumption concepts. Only when the store manager has rich life experience can he understand what customers need, what customers buy under what circumstances and how they may use it.
Secondly, the store manager should have a keen business vision and a certain ability to analyze problems, and be able to analyze the work priorities of the store from a large number of sales data.
Third, the store manager must be honest, caring and compassionate. Honesty is the foundation of all abilities, and caring for employees is the most effective means to stimulate the enthusiasm of store employees and maintain the authority of store managers.
Fourth, the store manager must have certain organizational and leadership skills in order to shoulder the responsibility of managing the daily operation of the store and unite all store employees to complete various economic indicators issued by the headquarters.
Fifth, we must have strong self-study ability and communication ability. The development of supermarket chains is getting faster and faster, and there are many new things and equipment to learn. To improve communication ability is to deal with internal and external relations and upper and lower relations. At the same time, we should pass on our knowledge and experience of supermarket management to other employees in the store without reservation, so as to improve the overall quality level of employees in the store.
Sixth, the store manager should have a certain degree, and it is best to have some knowledge of economics.
Seventh, good physical fitness is also the basic condition for a qualified store manager. Supermarket work is hard, which requires store employees to bear greater work intensity and work pressure that may exceed the load.
According to this requirement, there may not be many qualified store managers in supermarket chains at present. Therefore, it is suggested that colleges and universities can set up an economic management major for chain stores to supplement the growing shortage of talents in chain stores and promote the development of chain stores in China.
Responsibilities of supermarket chain manager
Directly affiliated department: Operation Department
Direct supervisor: Director of Regional Operation Department
Scope of application: store manager.
Job responsibilities:
1. Maintain good sales performance in the store;
2. Strictly control the in-store loss;
3. Keep the display in the store clean and vivid;
4. Reasonably control the personnel cost and maintain the high efficiency of employees;
5.......& gt& gt