Work summary of clothing salesman
Twenty years have passed and a new year has begun. As a clothing store clerk, I will summarize my work and experience as follows, and hope you can give me guidance and suggestions.
In the process of clothing sales, salespeople play an incomparable role. It is very important for salespeople to master clothing sales skills. First of all, pay attention to the skills of recommending purchases.
In addition to showing and explaining clothes to customers, shop assistants should also recommend clothes to customers to arouse their interest in buying. The following methods can be used to recommend clothes:
1. Be confident when recommending clothes to customers. When recommending clothes to customers, salespeople must have confidence in themselves, so that customers will have trust in clothes.
2, suitable for customer recommendation. When presenting goods and explaining them to customers, we should recommend suitable clothes according to the actual objective conditions of customers.
3. Use gestures to recommend to customers.
4, with the characteristics of goods. Every kind of clothing has different characteristics, such as function, design, quality and so on. When recommending clothes to customers, we should emphasize the different characteristics of clothes.
5. Focus the topic on commodities. When recommending clothes to customers, try to make sense.
The topic leads to clothing, and at the same time pay attention to the customer's reaction to clothing, so as to promote sales in time.
6, accurately say the advantages of all kinds of clothing. When explaining and recommending clothes to customers, we should compare the differences of various clothes and accurately tell the advantages of various clothes.
Secondly, we should pay attention to the skills of key sales. Focusing on sales means being targeted. The design, function, quality, price and other factors of clothing should be suitable for people, so as to truly make the customer's psychology transition from comparison to belief and finally sell successfully. It is a very important link in sales to make customers have the belief of buying in a very short time. Key sales have the following principles:
1, starting from 4W. Making suggestions on when to wear, where to wear, who to wear, why to wear, etc., is conducive to sales success.
2. The main points should be brief. When explaining the characteristics of clothing to customers, the language should be concise and clear, and the content should be easy to understand. The most important characteristics of clothing products should be stated first, and then spread out layer by layer if you have time.
3. Specific performance. According to the customer's situation, improvise, not the same, just say: this dress is good, this dress is most suitable for your overly simple and general sales language. Change the way of speaking according to the sales target. Introduce different content to different customers to suit everyone.
4. Sales staff should know the fashion trend, understand the pioneers of fashion, and explain to customers that clothing conforms to the fashion trend.
The above is my experience in my work. In the future, I will make a good work plan, sum up the shortcomings in my work in time, and strive to achieve the clothing industry.
Summary of clothing salesman's work Part II
The 20__ year has ended and the work of the new year has begun. As a clothing salesman, I summarized my work experience in the past year as follows, so as to better face the new year's work:
Generally speaking, clothing salesmen play an irreplaceable role in the whole clothing sales process. Salespeople not only represent the external image of the enterprise, but also play a role in accelerating sales. Good-quality clothing salespeople should not only be familiar with the goods, but also have enough patience and master some good clothing sales skills.
First, clothing salesmen can not only show their clothes to customers well, but also recommend other clothes to customers appropriately to attract customers to buy more clothes they are interested in.
In view of this work, I summarize as follows:
1, be confident when recommending clothes, and recommend clothes to customers generously and honestly. Salespeople should be patient and careful, so that customers can have trust in themselves.
2. Recommend clothes suitable for customers' body shape and taste, make suggestions for customers when choosing clothes, and prompt relevant details to help customers choose.
3, combined with different styles of clothing, explain to customers that each clothing is suitable for wearing occasions.
4. Recommend clothes according to their characteristics. Each kind of clothing has different characteristics, such as function, design, quality, etc., and customers should be informed appropriately.
5. Pay attention to skills in conversation. When recommending clothes to customers, the tone should be polite, and then recommend them to customers on the basis of fully listening to their opinions.
6. Observe and analyze the pursuit of different customers' preferences, and recommend clothes to customers according to the actual situation.
Second, we must pay attention to sales skills.
Sales is targeted marketing, and the key lies in mastering sales skills. Clothing sales involve all aspects of knowledge. We should fully understand the function, quality, price, season, fabric and other factors of clothing, and use sales skills to complete sales. Mainly focus on the following links:
1, pay attention to thinking.
Understand the occasion of customers buying clothes, the purpose and idea of buying clothes, help customers choose the corresponding clothes and promote sales success.
2. Concise words and vivid words.
When communicating with customers, the words should be simple and easy to understand. Don't say too professional jargon, try to explain it to customers in common language.
3. Specific performance.
We should recommend clothes according to the actual situation, don't disturb customers when necessary, let customers choose by themselves, and listen patiently and explain carefully when customers consult.
The above is a summary of my work as a clothing store clerk this year. In the new year, I will continue to work hard, learn from my work experience, improve my working methods and strive for more brilliant sales performance of the company.
Work Summary of Clothing Salesman Part III
I came to the company from _ _ _ _ _ _ 2009+2065438, and have been engaged in sales. Under your correct leadership, I actively carry out various business work. Although it was only _ months, I learned a lot, learned a lot, gained a lot, and made many friends. Based on my work practice, experience and lessons these days, I am very interested in individuals.
First of all, I want to thank you for your personal trust and support in my work. Secondly, thank you for treating me as your friend and taking care of me in work and life. When I encounter difficulties in my work and my thinking is wrong, you will communicate with me well, correct my thinking and let my business work go smoothly.
There are several disadvantages. I'm not very positive about everyone. Maybe I just came to the company and I'm not familiar with some of my family around me. I promise to constantly improve my ability in my future work and life. I don't know the customer thoroughly. I seldom think about problems at work. Even when I think of them, I am not careful enough and my way of thinking is relatively simple. Most of the time, I follow the procedure and the instructions of the leaders. Seldom think of customers, think of the market, think of the root of the problem. I always feel that there is nothing to think about. The way of thinking has become relatively simple because it has not been carefully thought and comprehensively analyzed. As a salesperson, you must consider many things and think about every detail with clear thinking, in order to correctly judge the real situation of customers.
I am full of love for business career. I strive to do every business well, follow up every link in the operation process, and improve monthly sales and profits. But summing up my personal achievements makes me feel ashamed.
Looking back at the actual work situation these days, the main reason for this result is that individuals have not spent more energy to explore new customers and new resources subjectively, and finally the ideas are too narrow to open more and better ideas, and the business process is extremely dull and single.
I have learned a lot here and I am very happy. I am willing to struggle and grow together with _ _ * *! Fight! Fight! Keep fighting!
In the busy work, unconsciously ushered in a new year. Looking back on this year's work process, as an employee of _ _ clothing supermarket. I deeply feel the vigorous development of Jinghua clothing supermarket and the enterprising spirit of clothing supermarket people. I wish _ _ clothing supermarket a more prosperous sales performance in 2020!
Work summary of clothing salesman
With the deepening of my work, I have come into contact with many new things and encountered many new problems, and these new experiences are all a new tempering process for me. Among them, I learned a lot: I learned to face difficulties calmly; In the face of setbacks, I learned to look up strongly; Behind the repetitive monotonous work, I learned to think and summarize; When the company's image was damaged, I learned how to maintain it; When misunderstood by customers, I learned how to communicate. The above is the place where I made a slight breakthrough in my work, but this breakthrough does not mean that I can do it well. In the following work, I will constantly improve myself, constantly sum up experience and learn from my failures. Learn their advanced working methods and ideas in the process of working with colleagues; Learn to understand others in the process of communication.
The work is summarized as follows:
I. Work:
1, do a good job of sorting out the basic information and reflect the customer's situation and information to the factory in time;
2. Do a good job in order tracking: after placing an order, confirm whether the factory arranges the order, understand the production process of the ordered products, determine whether the products can be delivered on time, and finally determine whether the customers receive our products on time;
3. Is the collection of payment, confirm the reconciliation list with the customer and confirm the return, send the billing information to the finance department in time, do a good job of billing, and finally confirm the customer's financial collection _ and ask for timely arrangement;
4. Maintain old customers, keep in constant contact with them, and know the latest trends of customers' demand for products. In addition, we should introduce the latest products of the company to our customers to determine whether they need them.
Second, the problems existing in the work
1, the coordination ability of delivery time is not strong enough. Some goods with urgent delivery time often cannot meet the needs of customers well, and some goods will take more than 20 days to complete once the delivery time is delayed. This situation has caused some customers to complain. The work organization is not enough, and some mistakes often appear in the work; The allocation and utilization of time is not reasonable enough, which greatly reduces the work efficiency; Can not distinguish the priorities of the work well, affecting the overall process of the work.
2. Due to the lack of product knowledge and the limitation of business level, it is impossible to convince customers well in the process of communicating with customers. In this respect, I need to continue to learn to improve my product knowledge and improve my business level.
3. Product quality problems are hard to avoid in mass production, but everyone wants to reduce the incidence of product quality problems. According to statistics, more than a dozen customers complained about the quality of our products last month. Give two cases: Bang Wei (Shengfeng) H07 10 136 single nail collision. Because the bottom nail is not sharp enough and the penetration is not strong enough in the actual mass production process, a large number of bottom nails are bent, interrupted and deformed in the nailing process. This has brought some losses to customers. After coordination, the customer asked our company to make up the lost bottom nail as soon as possible, 1000 pieces. Bang Wei (Shenglong) H07 10052 single I-button, customers complained that our products have serious quality problems, and one I-button has multiple quality problems at the same time, such as paint peeling, button surface deformation, inconsistent color and so on. This makes our communication with customers an unprecedented embarrassing scene. Customers are skeptical about the quality of our products and our attitude. They think we are insincere. Later, our factory took corresponding measures to solve this quality problem. However, the previous problem of poor quality brought a very bad image to customers, which greatly reduced our trust and satisfaction. I think the problem of product quality exists objectively. It is unrealistic and naive to ask factories to produce large goods without quality problems. It is necessary for every salesperson to tolerate a certain amount of quality problems. If you blame the factory blindly, it will only make things worse. If there is anything that can make up for the quality problem, it is our attitude. Once there is a quality problem, we should promptly and effectively recover the loss and the trust of customers, and show sincerity to find and admit mistakes. This is the first thing to do.
Third, self-analysis
Mentality, I have two problems: first, impatience, and second, scattered responsibilities. I need to make further adjustments and changes.
In the intense work, I often have an impatient psychological state. I tried to alleviate this situation, but the effect was not good. Psychology explains that there are many factors that lead to impatience: working environment, self-quality, living habits and working methods. Besides, I think we should start with our living habits and working methods to adjust our impatient psychological state, because the working environment exists objectively, and it is not a one-off event to improve our quality, especially our psychological quality. What I can grasp now is to adjust my working style and living habits.
Decentralization of responsibilities is an important means to improve work efficiency, but it also has its negative side. When the responsibility of a thing is shared by many people, no one thinks it is their own business. Over time, no one will pay attention to it deliberately, and I can feel it around me. I think the way to overcome this kind of psychology is to cultivate and strengthen our team spirit. Always put yourself in a group position, because there is no me here, only us.
Fourth, the planning for next month.
1. Maintenance of old customers: mainly tracking orders to ensure that Samabara's large goods can leave the factory on time. Do a good job in autumn proofing of Samabara.
2. Do a good job of payment collection. I didn't do well in this respect last month, and the feeling of perfunctory is really unbearable. From now on, I need to be more careful. As the saying goes, everything I say is groundless, and everything must be confirmed.
For new customers, we must act in full accordance with the specifications in the contract. Get the trust and support of new customers as soon as possible.
4. Insist on learning product knowledge and improve your business level. Things change all the time, and I need to constantly add new knowledge to enrich myself. Insist on going out for a walk, keep frequent and effective communication with customers, and truly understand what products customers need.
Work summary of clothing salesman
Looking back on my work in the past year, with the support and help of the company's leaders and colleagues, I was strict with myself and completed my work well according to the company's requirements. The work of the past year is summarized as follows:
First, the daily management of the store.
As the person in charge of the shop, I deeply realized that the shop is not only a workplace, but also a public place. It is a connecting link between the preceding and the following, connecting the inside and outside, coordinating the left and right, and connecting all directions. It is the center to push all work towards this goal. Therefore:
First of all, straighten out the relationship (handle the relationship between my superiors, the relationship between shop assistants, and the relationship between shop assistants), handle the daily accounts, carefully check the goods every day, and make corresponding adjustments to your display every week.
Secondly, pay attention to the gfd of shops and clerks and strictly manage it.
Second, this year's performance
Because of great responsibility and limited knowledge and experience, I keep learning from books, leaders and colleagues. After continuous study and accumulation, I can calmly deal with various problems in my daily work and complete the overall goal of 865,438+0.07% issued by the company.
Third, the existing problems and improvement measures
First of all, the existing problems:
Because of my limited knowledge and shallow experience, I didn't handle all kinds of problems well. This is my own problem and I can't shirk it. There are also great problems in the management of shop assistants. Occasionally, the clerk will feel negative when he goes to work, which will affect sales.
Secondly, areas that need to be improved:
1. In my future work, I will constantly improve my ability in all aspects and learn from my leaders and colleagues around me.
2. Work hard to complete various tasks, unite colleagues, strengthen the management of shop assistants, create a pleasant working atmosphere and improve work enthusiasm.
3. In the future work, we should continue to strengthen innovation and strive to achieve new goals.
The above is my summary of this year's work, and I hope to achieve better results in the new year!
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