According to the provisions of the Law on the Protection of Consumers' Rights and Interests, except for certain commodities such as fresh food, newspapers and periodicals, "operators sell commodities through the Internet, television, telephone, mail order, etc., and consumers have the right to return them within seven days from the date of receipt of the commodities without giving reasons". There is no quality problem with the goods purchased in the physical store, and I want to return them, but I have not found any clear legal provisions.
Extended data
At present, "seven days no reason to return goods" is really only applicable to remote shopping such as internet and TV. The after-sales service of physical stores is implemented in accordance with the "National Three Guarantees Regulations", that is, if the product fails to meet the requirements within seven days from the date of sale, consumers can choose to return, exchange or repair it. "
In the case of shopping in different places, the main consideration is that the information and status of buyers and sellers are obviously unequal. Buyers mainly judge whether to buy or not according to the text, pictures, videos and other promotional materials provided by the seller, so it is very likely that what they buy is inconsistent with the seller's propaganda. Based on this situation, there is a rule that there is no reason to return goods online for seven days.
Although the law does not stipulate that physical stores must also "return goods for seven days without reason", many consumers say that online and offline competition is fierce now, and the advantage of physical shopping malls lies in the shopping experience. Now the conditions for returning goods are more demanding than online shopping, and this advantage has also been discounted.
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