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Direct selling workflow of sales department
Direct selling is divided into display, housekeeping and supervision, mainly to provide services and assist, guide and supervise the work of shops. Now, the direct selling workflow is compiled as follows:
Direct selling work is mainly divided into four categories: personnel management, goods management, yard management and daily affairs handling:
First, the store personnel management procedures are as follows:
1, recruitment workflow
2, new employees to the shopping mall internship workflow
3. Training process for new employees (refer to the training process for new employees in the M/b Business Operation Manual). The Administration Department and the Sales Department jointly complete the following training:
4, employee employment workflow:
5, employee resignation workflow
6, employee promotion workflow
7, personnel transfer workflow
Second, the daily work flow
1, employee vacation, vacation workflow
2, tooling distribution process
3. The store staff in and out of the program
4, overtime application workflow
5, discount management workflow
6, return workflow
7. For the workflow of document punching, please refer to the standardized workflow of document punching in ERP system.
8. Workflow of promotion activities
9. Archives management of direct stores: promotion plans, details of accessories, various price notices, various documents and notices issued by various departments of the company, work contact sheets, contact sheets and drawings for opening stores (cabinets), employee number plates, and weekly information feedback forms for stores (cabinets).
10. Receive the daily maintenance information of direct stores (cabinets), sign it by the supervisor and submit it to the electrician for maintenance, and follow up the maintenance situation until it is solved.
1 1. For all kinds of applications, such as the application for the production of promotional materials and the application for promotional activities, first submit a written application, and then submit it to the superior leadership department for examination and approval after being approved by the company leaders.
12. Transfer and distribute relevant information issued by the Administration Department and the Headquarters.
13. Summarize customers' applications for direct stores and feed back the processing results to relevant departments of the head office.
Three. Workflow of goods circulation management, goods storage and goods display
1, distribution workflow
2, the workflow of commodity distribution
3, defect treatment process:
Four. Daily workflow of market supervision:
1. Track the accuracy and timeliness of daily store data upload.
2. The arrival information of the goods is released to the mall and tracked.
3. Compare and analyze the daily sales data with the sales data of the same period last week, and analyze the reasons for the shops with large fluctuations in single stores.
4. Make daily sales entry for counters without computers, place orders and distribute goods, and verify whether the distribution quantity, sales and inventory are reasonable and place orders correctly.
5. Go to the store to check the relevant work and keep abreast of the store.
Verb (abbreviation for verb) Market Supervision Week Workflow
1. On Monday, check the weekly sales, inventory, last week's activities, and the distribution center in the current responsible area. Make this week's work plan according to last week's situation.
2. Summarize and analyze last week's work during the business analysis on Tuesday, and make this week's work plan and activity plan.
3. Manager meeting on Wednesday. Summarize the goods, people and activities in your area last week. Tell the store manager this week's plan and organize the store manager to communicate and interact with the store managers in other regions. Go to the store to check the cleaning completion on Tuesday night.
3. Collect the counter information questionnaire at the manager's meeting every Wednesday and the manager's assessment of employees last week (collected and summarized by the housekeeping department). On Monday, we will compare and analyze the sales of this store (counter) with the same period last week, and summarize the overall sales of this store in the "business analysis meeting" on Tuesday.
3. Distribute the "Evaluation Form" and "Questionnaire" once a week; And provide each store with a list of regular and special goods in the warehouse to guide their distribution. Make statistics on last week's "questionnaire" and feed it back to the head office manager, sales supervisor and marketing department; Counting the appraisal forms of each store, feeding them back to the marketing supervisor for review at the beginning of each month, and then handing them over to the administrative department as one of the factors of employee salary accounting.
4. On Thursday, I visited the stores in my own area. On Wednesday, the store manager gave feedback on the supply, display, hygiene, activities and follow-up. Has the store manager seriously implemented this week's work objectives? What is the implementation effect? Follow up whether the store problem is solved by relevant personnel. Then summarize the collected problems and find relevant personnel to solve them.
5. Follow up this weekend's activities on Friday. Store supply preparation; Activity preparation and overtime personnel arrangement
6. Go to the store to help with sales on weekends. Pay attention to store sales. And do a good job of coordination.
7. Take time to go to the store to attend the morning meeting every Tuesday, Thursday and Saturday.
8. Full-time exhibitors will assess the store according to the display standards every week. The duty of full-time exhibitors is to maintain the display of their stores in their daily work, mainly the cleanliness and hygiene of the stores; Whether the clothes are neat or not; Posting promotional materials and maintaining display props; There are also some temporary display problems. Then make a comparison according to the "Chengdu Direct Store Display Assessment Reward and Punishment System". Ensure that the implementation of maintenance is displayed. According to "Chengdu Direct Store Display Standard", "Store Display Assessment" and "Chengdu Direct Store Display Assessment Reward and Punishment System", the store image is regularly assessed. Time is once a week, four times a month. Centralized appraisal once a month, the first and last place in the appraisal will be selected and encouraged.
9. Full-time exhibitors take photos of direct stores every two weeks and feed back the exhibition status to the exhibition creativity department.
Six, direct management of monthly workflow
1. Provide the total sales performance and employee performance of each store (counter) at the beginning of each month, and summarize them to the administration department for salary accounting. Collect the attendance and overtime sheets of store employees, submit them to the administrative department for salary calculation, and follow up the store balance last month (completed before the 3rd).
2. According to the sales and assessment of employees in each store last month, the awards of each store (Star of the Month, Star of Smile, Star of Diligence, etc.). ) will be selected before 15. 15 or so, under the supervision of the market, the store will issue prizes ("Star of the Month" each 100 yuan in cash and certificates of honor. Other awards can be decided according to the situation, and the amount is within 50 yuan. Specific awards can be made for next month according to the actual situation of the month.
3. The employees of Store15 are paid monthly, and the employees' feedback is followed up after the salary is paid.
4. Inventory the low-value consumables in the store on 24th of each month. The inventory of goods in store 25. The supervisor of the direct sales area will follow up the work after the inventory (the inventory report is in place and the balance is checked) (the internal affairs department is responsible for notifying the stores to check the accounts).
5. Assist to expand the settlement with the mall (feedback the increase or decrease of activities related to the mall this week, the deduction of the mall, etc.
6. Other time is mainly the daily work of the shop. Follow up and deal with related affairs to prevent something that cannot and should not happen. Enhance service, management and brand image.
7. On 25th of each month, the direct sales office is responsible for reporting office supplies to the Administration Department, and on 26th, it will follow up the store office declaration.
8. Inventory low-value consumables on 24th and commodities on 25th every month, follow up the inventory differences of each store, cooperate with them to reconcile with the data manager, complete the balance reconciliation before 30th every month, and submit it to the direct supervisor for confirmation.
9. Before 30th of each month, reconcile the counter sales with the shopping mall this month to ensure its accuracy.
Seven. Other businesses:
1, communicate with the workflow of the mall.
(1) Communicate with the person in charge of the mall every week to understand our sales ranking in the mall and the work of employees.
(2) If our company has large-scale activities. Business letters are sorted by the direct sales office and sent to the shopping malls under their jurisdiction by the marketing director. Let them know the theme and content of our company's activities, and then contact the person in charge of the mall to exchange the activities and discuss the deduction points.
(3) Feedback the final conversation results to the sales supervisor, and finally decide whether to carry out activities.
1. Organize a staff exchange meeting every quarter.
2. Please refer to the store management functions, job responsibilities, daily work flow of the store manager, store training flow for new employees, monthly memorandum of the store manager, daily memorandum of shopping guide, unified training flow for new employees and other related materials.
3. Follow up the daily inventory of the store.
4. Staff service
5. Management of store activity fees (store activity fees cannot be used casually. If you need to use it, you must report it to the sales supervisor for approval before you can use it).
6. Every month, the store needs to submit the details of the employee's leave, leave and fine for the next month. So that the marketing director can better grasp and follow up the situation of employees.
7. It needs to be displayed the night before each large-scale event to help adjust the venue.
Nine, quarterly exhibition theme training
The exhibition creative department will conduct exhibitions and product training for each branch before the theme goes on the market every season, including distributing the information needed for training.
After receiving the training and materials, full-time exhibitors will retrain the direct sales and joining areas according to the time of the theme listing and convey the information to everyone.
1. Determine the training time and the list of participants.
2. Send a training notice.
3. Organize training materials (including audio-visual materials and written materials). prepare lessons
4. Show training.
5. exams.
6. Correct the test paper.
7. Count the scores, write the training summary, and feed back the whole training process and results to the training section of the exhibition creative department.
I hope I can help the landlord. Thank you for your adoption.