1, clothing:
(1) Post clothing: After entering the clubhouse, employees in each post must wear post uniforms, and the clothing should be neat, free from damage and stains.
(2) Unified standards: the staff's tools, shoes and socks, skirts and work cards should be unified.
2.gfd:
(1) Face: Be neat and generous at work and be full of energy.
(2) Hairstyle: Hairstyle should be elegant, neat and comfortable. The bangs are not eyebrows, the back hair is not a collar, and the long hair should be tied up.
(3) Make-up: Don't wear heavy makeup, but light makeup should be beautiful and natural.
(4) Accessories: Employees are not allowed to wear any accessories on their hands during working hours.
(5) Personal hygiene: Do not drink alcohol before taking up the post, and do not eat food with peculiar smell such as onions, garlic and leeks. No long nails, no nail polish.
(6) Service badge: it should be hung above the left chest.
3. Body movements:
(1) Standing posture: smile, natural expression, natural drooping of arms, natural crossing of lower abdomen with shoulders spread outward; Feet together to form a small "eight" or "ding" step. Don't stagger and don't rely on other things.
(2) Sitting posture: smile, sit quietly, hold your chest and abdomen, relax your shoulders smoothly, put your hands lightly on the table, press your right hand on your left hand, or naturally put them on your knees. When talking with guests, you should look at them.
(3) Walking posture: head straight, chest straight, eyes straight, body center of gravity slightly forward, arm swing range moderate. Smile and say hello when you meet the guests, and walk to the right front of the guests when you are guided. At a distance of 5 ~ 2 steps, the body leans slightly to the guest; When turning a corner, signal the direction to the guests first. When talking with guests, you can basically stay parallel or half a step ahead of the guests.
(4) Squat posture: Take a small step backward with your right foot, slowly bend your knees, hold your chest out, and lean forward slightly before and after your left leg. Your arms droop naturally and you can't bend over.
(5) Salute: When nodding (stretching), nod forward 20 degrees for about one second, look directly at the guest's nose, move down to 5 ~ 5~ 150px with his head, and then restore; JuGongLi stand, head and upper body in a straight line, lean forward 45 degrees. Look directly at the tip of the guest's nose, follow the head down to one meter in front of the foot, and then restore.
4. Employees' manners and etiquette
(1) Conversation: Face the guest head-on, look straight at the tip of the guest's nose, and keep a distance of 75 ~ 100 cm. Generally speaking, the speaking speed is slower than that of the guest. At the end of the conversation, say goodbye, take a step or two and a half back to the guests at the same time, and then nod and leave.
(2) Response: The content of the activity should be accurate, and you can't say "I don't know", "impossible" or "possible". You should take the initiative to help the guests inquire. Language should be polite, concise and clear.
5. Basic principles of service:
(1) Treat guests equally and don't judge a book by its cover.
(2) Dignified and generous, courteous and considerate, standardized in behavior, positive and enthusiastic, insisting on quality first and reputation first.