Call the staff at the original number, explain the situation to them and apply for loss reporting. The other party will check and explain the reasons for cancellation. However, once WeChat complains, it cannot be withdrawn. Therefore, we need to be cautious when complaining. 12369 is an environmental protection hotline, which was established in accordance with the Measures for the Administration of Environmental Protection Hotline Work in People's Republic of China (PRC) and the provisions of the Ministry of Environmental Protection of People's Republic of China (PRC): "Citizens, legal persons or other organizations call the environmental protection hotline to report environmental pollution or ecological damage to environmental protection authorities at all levels and request them to deal with it according to law".

legal ground

Measures for the Administration of Environmental Protection Hotline Work Article 8 The staff of the environmental protection hotline shall be patient and meticulous, use standardized language, accurately and truthfully record the reporting time, the name and address of the reported unit, the content of the report, the name and contact information of the informant, the purpose of the complaint, etc., and deal with the situation in the following ways:

(a) to accept reports of environmental pollution and ecological damage within the scope of responsibilities of environmental protection departments at all levels.

(two) not to accept the report matters that do not belong to the competent department of environmental protection, but to inform the informants to put forward to the relevant authorities according to law.

(3) If it should be settled through legal channels such as litigation, arbitration and administrative reconsideration, or if it has entered the above procedures, inform the whistleblower to submit it to the relevant organs and units in accordance with relevant laws and regulations.

(four) the report has been accepted, and if the informant puts forward the same report again, it will not be accepted, but it shall inform the informant of the acceptance and the inquiry method of the processing result.

(5) If the informant refuses to accept the report reply made by the competent department of environmental protection and still reports on the same facts and reasons, it shall not be accepted, but it shall be informed that the informant may request a review or review in accordance with the provisions of the Regulations on Letters and Visits.

(six) to report matters involving sudden environmental incidents and mass incidents, it shall immediately accept and report to the relevant person in charge.

(seven) reports involving more than two competent departments of environmental protection shall be accepted by the competent departments of environmental protection involved in the report through consultation; If negotiation fails, it shall coordinate with the competent department of environmental protection at the next higher level to decide the accepting organ.